5/5
GoogleThe staff responded responsibly, explained the contract patiently, and helped me get a great house!
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,396 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,396 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE920 reviews · 663 on Google (4.7)82 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,847 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
1/5
GoogleNot that great. I moved out over a month ago, no damage to the property, no unpaid bills, and I have had to file a claim with The Deposit Scheme to get my deposit back. They also overcharged me on rent one month, sending a bunch of emails …
5/5
GoogleJLL Stratford made letting my new property seamless, even while I was abroad. They sourced and analyzed multiple potential tenants, ensuring the best fit, and set a competitive rental price based on market trends. Their team managed the …
Agent replied · 17 May 2026
Dear Ike, many thanks for taking the time to leave a review. Brilliant feedback to receive and I hope your tenancy runs smoothly.
5/5
GoogleJLL Stratford made letting my new property exceptionally smooth, even while I was abroad. They efficiently managed everything from handover and coordinating furniture delivery to finding tenants and securing the necessary licenses, all …
Agent replied · 17 May 2026
Dear Jonathan, thank you for leaving a review. I will make sure your feedback is passed on.
5/5
GoogleAs a fellow tenant, I would like to commend Amman Ahmed for the exceptional support and professionalism he has demonstrated as a property manager. …
Agent replied · 17 May 2026
Dear Bryan, thank you for taking the time to leave a review about your positive experience.
5/5
GoogleI had an outstanding experience with JLL, thanks to the exceptional support from Tianne. From start to finish, the entire process was incredibly smooth and professional. Tianne was responsive, efficient, and always ready to assist with any …
Agent replied · 17 May 2026
Dear Eric, brilliant feedback to receive. Many thanks for taking the time to leave a review.
5/5
GoogleI had a great experience working with Tianne from JLL while searching for a new apartment. She was friendly, responsive, and incredibly professional. …
Agent replied · 17 May 2026
Dear Jenil, thank you for your five star feedback for Tianne, we are delighted she was able to assist you so positively.
5/5
GoogleI had a fantastic experience working with Gytis as my senior lettings consultant. From the very beginning, his dedication and professionalism stood out. He was incredibly supportive throughout the entire process, especially during the …
Agent replied · 17 May 2026
Dear Marko, thank you for taking the time to write such a positive and detailed review.
4/5
GoogleTianne was a pleasure to work with throughout my flat search in London. I initially viewed a property with her that didn’t quite match what I was looking for, and she was understanding and assured me she’d keep an eye out for something more …
Agent replied · 17 May 2026
Dear Pranayita, thank you for taking the time to leave a review. I will ensure that this feedback is passed on.
5/5
GoogleWe had a fantastic experience working with Tianne Harvey. She was incredibly helpful, responsive, and kind throughout the entire process of securing our new apartment in Stratosphere Tower. …
Agent replied · 17 May 2026
Dear Alexandru, many thanks for your positive feedback. I will make sure this is passed on to Tianne.
5/5
GoogleI had a great experience during my tenancy under Suth Lucian’s management. He was always professional, responsive, and helpful throughout. Suth handled all maintenance issues quickly and efficiently, ensuring everything was resolved with …
Agent replied · 24 March 2024
Brilliant feedback to read. Many thanks for taking the time to review.
5/5
GoogleBeen letting with JLL for about 10 years and recently had cause to seek some guidance regarding a legal matter - the team were excellent in raising potential outcomes and allowing me to make the right decision. The current lettings team are …
Agent replied · 17 May 2026
What lovely feedback to receive. Many thanks for taking the time to leave a review.
5/5
GoogleThis is the second time in three years that I’ve rented a home through JLL Stratford, and both times I’ve had the pleasure of working with Erjana. She has been incredibly supportive throughout the whole process, from viewings and …
Agent replied · 17 May 2026
Dear Yozlem, what wonderful feedback to receive, thank you for taking the time to leave a review and we wish you well in your new home.
5/5
GoogleWe had a great experience working with Erjana at JLL. From the moment we met her in the office, she was very welcoming and took the time to understand our situation, especially since we needed to move quickly. What we really appreciated was …
5/5
GoogleI had a very positive experience with Alfie. From the beginning, he was professional and responsive, and made the whole process of renting much easier. …
5/5
GoogleTasif from JLL has been an amazing advisor who helped us schedule all of the viewings and helped us found our a lovely flat in Stratford. 100% recommend him! …
Agent replied · 17 May 2026
Dear Jenny, thank you for taking the time to leave a review, we wish you the best in your new home.
5/5
GoogleThe team at JLL Greenwich has been outstanding from the very beginning of our experience with them. From listing to every step along the way, their professionalism and attention to detail have been impressive. Michael, in particular, was a …
Agent replied · 9 November 2024
Dear Dara Thank you for taking the time and sharing your feedback with us, great to hear … More
5/5
GoogleI couldn't have asked for a better experience with JLL and Michael Chu as our estate agent! From start to finish, Michael was professional, knowledgeable, and always attentive to our needs and questions. Michael guided us through each step …
Agent replied · 9 November 2024
Dear Joe, we really appreciate you having taken the time to post this review. It makes it … More
5/5
GoogleThe team at JLL went above and beyond for my purchase and sale! I offered (and it got accepted) on my dream apartment on a bit of a whim, basically, without even having considered putting my place on the market, and within a week, my own …
5/5
GoogleWe’ve just bought a new property with Sam at JLL. He has been so helpful, and a pleasure to work with. From our first viewing (and even a viewing of a different house a few weeks prior), he was extremely professional, very knowledgable, and …
5/5
GoogleKeely Wesley, our property manager at the JLL team was very helpful in getting our washing machine and dishwasher replaced quickly, she was able to get the landlords approval and have the replacement machines installed for us expeditiously. …
5/5
GoogleWe had a great great experience working with Eilis Moloney. From the very first meeting, her warm and welcoming approach made us feel at ease. We appreciate her genuine care, patience, and reassuring presence all throughout the process. …
Agent replied · 24 March 2026
Thank you for sharing your wonderful experience with Eilis Moloney. We're delighted to hear that she provided such exceptional service from your very first meeting. It's great to know that Eilis's warm, welcoming approach, genuine care, … More
5/5
GoogleI had a good experience with JLL as a tenant for my last tenancy agreement. The agreement ended because the landlord sold the property. JLL assigned Keely, a great property manager , for the property. She always provided prompt responses to …
Agent replied · 24 March 2026
Thank you for sharing your positive experience as a tenant with JLL. We're pleased to hear that Keely provided excellent service as your property manager, responding promptly to issues and maintaining a friendly demeanor. We appreciate your … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
