5/5
GoogleI worked with Dovile Tamulyte during my flat hunting/contract phase, and she’s very responsive and helpful. She’s been proactively offering assistance, presenting appropriate choices, and giving good advice.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,396 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,396 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE920 reviews · 663 on Google (4.7)82 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,847 reviews on Google only. Show every review
Google5/5
GoogleI had a fantastic experience working with Joshua. He was professional, approachable, and always quick to respond to any questions I had throughout the letting process. Everything was handled smoothly and efficiently, and he went the extra mile to make sure everything was stress free. I’d highly recommend Joshua to anyone looking for a reliable and supportive letting agent.
Agent replied · 24 March 2026
Dear Abdullah, thank you so much for your positive review for Joshua, I will ensure this is fed back.
5/5
GoogleI am in an urgent search for a property to rent. Ayesha has been very helpful and supportive in the process. Would highly recommend anyone to rent from Ayesha !
5/5
GoogleXav gave amazing service, super helpful!
5/5
GoogleWorked with Charlie Jeffery, great service & very responsive and ensured a smooth move in. Will recommend to my friends!
5/5
GoogleGreat service from Angela Wyles who is my Property Manager - she is incredibly responsive and has a great proactive attitude to find a solution to any issues we have had. Highly recommend!
5/5
GoogleAmazing renting experience by JLL. By the warm and friendly help from Xav, me and my roommate find our dream house quickly and moved in smoothly while we still in our Home country. Really recommended!
5/5
GoogleBoth Alex and Louis have been of immense help to ensure completion of our purchase was within the agreed timeframe! Highly recommend them!
Agent replied · 22 May 2026
What a fantastic review! Thank you so much for writing this 5 star Google review for our Chesham Sales team especially Alex and Louis. It was great to hear that they were of immense help to ensure completion of your purchase within the agreed timeframe and that you highly recommend them! We will pass your comments on to them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleRating only, no written review.
Agent replied · 22 May 2026
Many thanks for leaving this 5* Google review for our Chesham team, it is very much appreciated. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleExcellent communication from start to finish, with responsive, professional and polite staff. A special mention needs to go to Alex for being there every step of the way to make sure timescales were met.
Agent replied · 22 May 2026
An excellent review! Thank you so much for taking the time and trouble to write this 5* Google review for Alex from our Chesham team. We are delighted to hear that they were responsive, professional and polite and that Alex was there every step of the way to make sure timescales were met. We will pass your comments on to Alex and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleIt was a pleasure living in a property managed by you all. You’ve been the best property managers I’ve ever had the pleasure of renting from. Very clear, organised, and quick to respond to any issues. Very much appreciated that as a tenant. If we ever have a property that needs managing I will be in touch.
5/5
GoogleRico provided nothing short of amazing service. From the start, he was attentive to our needs, patient, and quickly understood the kind of properties we were looking for. Just two days before we were due to move, the place we thought was secured fell through. Rico went above and beyond to quickly find us another great place, turning what could have been a nightmare move into a smooth experience. We’re so grateful, thank you, Rico!
Agent replied · 19 July 2026
Dear Mayo, thank you for taking the time to leave a review. I am sorry you had a disappointment at the beginning and I am so please Rico was able to assist and turn this around.
5/5
GoogleGreat team at Royton and Shaw. Jade, Michaela and Oliver were all extremely helpful and responded quickly to queries. The purchase of my property went swiftly and smoothly with their help.
Agent replied · 19 July 2026
Thanks Rebecca! We are pleased that you have found your experience with us helpful, all the best.
5/5
GoogleVery helpful and informative Made the whole process a lot easier to cope with.
Agent replied · 19 July 2026
Thanks Stephanie! Wishing you well.
5/5
GoogleJust woken up in our new house and thought I'd take a moment to thank R&D Royton especially Jade, Oliver and Michaela. Jade has practically held my hand through the whole process with total …
Agent replied · 19 July 2026
Thanks Sue, glad we could help!😊 …
5/5
GoogleHouse nearly finalised , big a great process big thanks to jade , Oliver and Amber for all the hard work and help during the process would defo recommend
Agent replied · 19 July 2026
Thanks Alfie, glad we could help!
5/5
GoogleWe had a fantastic experience with R&D. They made the whole process smooth and stress free, kept us updated at every step, and were always friendly and helpful. Thanks to them, we were able to settle in quickly and even slept well on our …
Agent replied · 19 July 2026
Thanks Wes! We are pleased we could be of assistance to getting you settled into your new home.
5/5
GoogleMichaela was a star! She was really helpful when buying my latest investment property. Regularly chasing up solicitors, prompt in her answers / resolutions to any issues. Made the whole process much easier and more pleasant! A refreshing change from previous experiences with estate agents. Thank you!
Agent replied · 19 July 2026
Thanks Daniel! Happy we could help, all the best going forward.
5/5
GoogleTogether with my wife, we had a nice experience with JLL to find a flat in Stratford. This wouldn’t have been possible without the help of Tianne Harvey. She was very kind and supportive throughout the process!
Agent replied · 17 May 2026
Dear Saied, thank you for leaving such a positive review.
5/5
GoogleErjana lead me through all the process for renting, super helpful and fast with response. Great agent to work with!
Agent replied · 17 May 2026
Dear Nina thank you for taking the time to leave a review, I will ensure this is fed back.
5/5
GoogleWe had a great experience with Erjana from JLL Stratford. She was really helpful and friendly from showing us the apartment to guiding us through the documents we needed to start the tenancy. Everything went smoothly thanks to her support. Highly recommend!
Agent replied · 17 May 2026
What lovely feedback to receive, many thanks for taking the time to leave a review.
5/5
GoogleErjana was amazing! professional, responsive, and made the whole moving process smooth and stress-free. Highly recommend!
Agent replied · 17 May 2026
What a wonderful review, thank you for taking the time to leave feedback and we hope you enjoy living in your new home.
5/5
GoogleAlfie from JLL was very helpful in our apartment search. He was responsive to all our questions and got us into a place that more than meets our needs. We appreciate his assistance throughout the process. Thank you JLL and Alfie!
5/5
GoogleWe had a wonderful experience with Alfie from JLL Stratford. He has been extremely responsive, quick to assist, and very helpful throughout the entire process. Thanks to his efficiency and professionalism, our move into the new house was smooth and stress-free. We are very happy with the service and truly appreciate his support.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
