Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,395 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,395 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
411
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,847 reviews on Google only. Show every review
5/5
GoogleWe had the pleasure of working with Ayesha during our property search. She was extremely helpful in all of the steps and provided the best service ever. Highly recommend
Many thanks for taking the time to leave a review.
5/5
GoogleAdam has been absolutely amazing throughout the entire renting process. From start to finish, he’s been incredibly responsive, professional, and supportive. We had several unexpected issues come up that made the process quite stressful, but Adam was always there to help. He was always quick to respond and proactive in finding solutions. His communication and dedication really made all the difference. Couldn’t have asked for a better agent. Highly recommend working with him!
What a brilliant review to receive, many thanks.
5/5
GoogleWorking with Xav was amazing. Very responsive and help throughout the whole process. All documentation was done smoothly. Thank you for being patient and understanding and helping out through all steps!
5/5
GoogleXavier and team were very patient with my requests and tried their best to explain every decision. Thanks for being with me every step of the journey!
Many thanks for leaving such wonderful feedback.
5/5
GoogleIt was an Absolute pleasure dealing with Kellie hallier and her sales team. We purchased our family home and it was very smooth process from start to completion. Excellent communication and good customer care. I would highly recommend .
Thank you for your lovely feedback. We're so pleased Kellie and the team made your purchase smooth and stress-free. We really appreciate your recommendation and hope you're loving your new home!
1/5
Google1 month
5/5
GoogleAdam has been absolutely amazing throughout the entire renting process. From start to finish, he’s been incredibly responsive, professional, and supportive. We had several unexpected issues come up that made the process quite stressful, but …
What a brilliant review to receive, many thanks.
5/5
GoogleAmelia Hoskin is incredible and helped my renting process be breezy! Definitely recommend JLL services - very professional and streamlined renting process!
5/5
GoogleWe have had a really positive experience from beginning to end and have felt supported the whole way.
Thank you for your fantastic review! 🌟 We're delighted to hear that your experience with us was positive from start to finish. Supporting our clients every step of the way is what we strive for, so your feedback means the world to us. If you ever need anything else, we're just a call away. Cheers to new beginnings! 🏠✨ …
5/5
GoogleVery pleasant buying experience, sale went much smoother with the help of this agent. Clear communication and very friendly staff.
Thank you so much for your glowing review! 🌟 We're thrilled to hear that you had a pleasant buying experience with us. Our team takes pride in ensuring smooth transactions and clear communication, so it's wonderful to know we hit the mark. If you need any further assistance or have questions in the future, feel free to reach out. 🏡😊 …
5/5
GoogleSupper efficient agency! Best experience so far!
Thank you so much Stergios for this very kind review. We are so pleased to be your agent, and to have such a great tenant to work with.
5/5
GoogleI had a great experience working with Alfie, everything was clear, professional, and smooth from start to finish. He was always responsive and helpful throughout the process. Highly recommend! ⭐️⭐️⭐️⭐️⭐️
What brilliant feedback, many thanks.
5/5
GoogleGreat experience with the Canterbury branch, Holly has been an amazing help with securing us our new home which we've happily settled into. Thanks again!!
Thank you for taking the time to share your positive experience with Holly and our Canterbury branch! We are committed to providing exceptional service and we are thrilled to hear that we were able to help secure your new home. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleLily Boswell is always helpful and responsive in all matters. It’s hassle-free to have the office in managing my letting property. Highly recommended.
Thank you for the positive review!
5/5
GoogleI had a great experience working with George Reeves at JLL Kensington High Street. He was always available to answer my questions at any time and made the whole renting process so much easier and smoother. His support and responsiveness made a stressful process feel simple and clear. I highly recommend George for anyone looking to rent a property.
5/5
GoogleMervyn and his team were extremely helpful during my recent property purchase through them. This is despite my using an abysmal online conveyancing company, and ending Completing at least three weeks late. Mervyn liaised between myself, the vendor, and his solicitor giving confidence and help to all as possible. A very friendly and professional Estate Agency!
Julian, thank you for your kind review. I'm pleased we were able to assist in getting the sale to completion. You were also a great help throughout the transaction in keeping us all informed. Enjoy your new home!
5/5
GoogleRating only, no written review.
Thank you for giving us five stars!
1/5
GoogleTerrible, no house maintenance, everything is broken, agent does not reply, do not recommend.
We are unable to locate you under the Nine Elms office records, but we are committed to resolving any concerns you may have. Please contact Robin Ayres, our team leader, at Robin.Ayres@jll.com who will be happy to assist you directly.
5/5
GoogleMany thanks to Xav for being super helpful throughout the rental process. Appreciate expertise, patience and support! Was a pleasure working with him!
5/5
GoogleI had a fantastic experience working with Chalie Jeffery from JLL. From the very beginning, he was friendly, professional, and incredibly knowledgeable about the local market. He took the time to really understand what I was looking for …
5/5
GoogleHanan is an excellent real estate manager who helped us quickly find and secure the perfect property. Professional, responsive, and very supportive throughout the whole process, highly recommended!
5/5
GoogleI recently had the pleasure of working with George Reeves from JLL, and my experience renting has been absolutely phenomenal, thanks to him. This isn't my first time renting, but George made it the best experience I’ve ever had. From the start, George was incredibly attentive and proactive. He took the time to understand my needs and preferences, and he quickly found me the perfect apartment. His knowledge of the market was impressive, and he guided me through every detail of the process with ease. George's support didn't stop at finding the apartment. He was always available to address my questions and concerns, and his friendly demeanor made the entire experience enjoyable. Thank you, George, for making this renting journey such a wonderful one!
Hi there, Thank you for taking the time to share your experience with George Reeves! We're delighted to hear that he made your renting journey so memorable and enjoyable. His dedication to understanding client needs and his proactive approach truly set him apart. It's great to know that George's market expertise and ongoing support made such a positive impact. We'll be sure to pass along your appreciation to him. Enjoy your new apartment, and feel free to reach out if you need anything in the future! Thank you, JLL
5/5
GoogleI had the absolute pleasure of working with George Lamb, and I cannot recommend him highly enough! From start to finish, his professionalism, expertise, and dedication were truly outstanding. He made the entire renting process seamless and stress-free. George Lamb, was always available to answer my questions, provide updates, and offer valuable advice. He genuinely cares about his clients and went above and beyond to make sure I was happy and comfortable every step of the way. What stood out the most was his friendly demeanor and commitment to providing excellent customer service. He was thorough, reliable, and always kept my best interests at heart. It’s rare to find someone as professional and passionate about their work as George! If you’re looking for a trustworthy, experienced, and top-notch agent, look no further. I would absolutely work with him again in the future and will be recommending him to everyone I know. Five stars aren’t enough to describe how amazing my experience was!☺️🙏
Dear Dio, Thank you for your glowing review of George Lamb. We're thrilled to hear about your exceptional experience, from his professionalism and expertise to his dedication and friendly demeanor. Your recommendation is greatly appreciated, and we're glad George made your renting process seamless and stress-free. Thank you, JLL
5/5
GoogleWonderful experience working with George Reeves over the last two weeks. Very responsive and clear with all the requirements and needs from both sides of the renting experience. Went above and beyond to secure the move in timeline for me and complete all required checks. Thoroughly recommend.
Thank you for sharing your wonderful experience with George Reeves. We're delighted to hear that he provided excellent service over the past two weeks. It's great to know that George was very responsive, clear in communicating requirements, and went above and beyond to secure your move-in timeline and complete all necessary checks. We appreciate your thorough recommendation and are glad that your renting experience with JLL has been so positive.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
