★★★★★ 5/5
GoogleI recently sold my late mum’s property through this estate agency, and from the very first call the team were exceptionally friendly, supportive, and helpful. Although everyone I dealt with was professional and welcoming, Kate was my main point of contact and she was absolutely outstanding throughout the entire process.
Given the sensitive nature of the sale, Kate handled everything with genuine care and understanding. She kept me fully informed at every stage, always taking the time to explain anything I didn’t understand and guiding me through each step with patience and clarity. Phone calls were always returned promptly, and I never once felt left in the dark.
The sale has now completed, marking the end of a very emotional chapter for me. I don’t think Kate realises just how reassuring and supportive she has been during such a difficult time, and I’m truly grateful for the compassion and professionalism she showed.
A huge thank you to the whole team for their help, and an extra special thank you to Kate for going above and beyond. I couldn’t have asked for better service.
Ljjenking · 6 December 2025 · JLL/ WA Ellis Knightsbridge
Agent replied · 6 August 2026
Thank you so much for taking the time to leave such a thoughtful review. We are truly grateful for your kind words, and we’re very glad to hear that your experience with our team and with Kate in particular, was so positive.
We understand how emotional and difficult it can be to sell a loved one’s home, and it means a great deal to us that Kate’s support, communication, and care were able to provide some reassurance during such a sensitive time. We will make sure she sees your message, feedback like this really does mean the world to the team.
Thank you again for entrusting us with the sale of your late mum’s property. We wish you all the very best as you move forward, and please do reach out if we can ever be of help in the future.
★★★★★ 1/5
GoogleWe experienced extremely poor communication with a very unprofessional and rude attitude from the Barton Branch, I certainly wouldn't use them again!
Darren · 6 December 2025 · JLL/ WA Ellis Knightsbridge
Agent replied · 6 August 2026
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you feel the communication during your sale fell short of expectations. Providing a clear and supportive service is extremely important to us, and we regret that this was not your experience.
Having reviewed the details of the transaction, we can see that our team remained in regular contact throughout, with consistent updates by both phone and email at 47 different contact points, and a straightforward sale that completed close to the original asking price.
We understand that completion day can be particularly stressful, especially when removal timings, access requirements from buyers and chain timings don’t align as hoped. While these logistical elements sit outside of our control and are not a reflection of our service, we do appreciate how frustrating they can feel at the time.
We would welcome the opportunity to discuss your concerns in more detail so we can better understand what led to your disappointment and ensure we continue to improve. If you are willing, please contact us directly at your convenience.
Thank you again for your feedback.
★★★★★ 1/5
GoogleNo concern about the properties they let out,boarded up properties in residential area's of Canterbury,which was met with a poor response.
Freddie · 5 December 2025 · JLL Nine Elms
Agent replied · 5 June 2026
We apologise for the inconvenience and will ensure proper measures are taken to address issues like boarded up properties in residential areas. Your feedback is important to us and we will strive to improve our services. Thank you for bringing this to our attention. Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have.
Kind regards, Maggie, Customer Relations.
★★★★★ 5/5
GoogleHad the best experience so far with JLL. Charlie has helped me find my dream flat. He is so kind and had a genuine interest to make sure me and my partner found what we needed. Truly a star and a gem of a person! He has made everything easy and smooth sailing for us and we deeply appreciate all his efforts and actions. Thank you Charlie!! Also Joanna has been very helpful with the whole moving in process as well. Super friendly, quick to reply and sweet. Great team!!
Sunehri · 5 December 2025 · JLL Nine Elms
Agent replied · 24 March 2026
Thank you for your five star review.
★★★★★ 5/5
GoogleI want to recommend Charlie Jeffery, one of the best sales men i got to know. Very response, very helpful and careful to details.
Highly recommend!!
Alexandru · 5 December 2025 · JLL Nine Elms
Agent replied · 16 January 2026
Many thanks for your five star review.
★★★★★ 5/5
GoogleI had a brilliant experience working with JLL while finding my new flat. Charlie was exceptional from day one, professional, easy to talk to, and genuinely committed to helping us secure a place that suited our needs. His communication was clear and consistent which made the whole process feel straightforward and stress-free.
Joanna has also been incredibly helpful with everything leading up to the move. She has been attentive, efficient, and always quick to assist whenever we had questions. Her support really made the final steps smooth and organised.
Really grateful to both Charlie and Joanna for their hard work and dedication. Couldn't be happier with the service !
Pyush · 5 December 2025 · JLL Nine Elms
Agent replied · 16 January 2026
What lovely feedback to receive, many thanks.
★★★★★ 5/5
GoogleI had an amazing experience working with Tommie Predgen at JLL Chelsea! He understood exactly what I needed and offered great options that matched my criteria and budget perfectly. Communication was smooth the entire time, and he handled everything effortlessly between me and the landlord.
The whole process felt easy, efficient, and genuinely stress-free. Thank you so much for the fantastic service!
K · 2 December 2025 · JLL Finsbury Park
Agent replied · 2 June 2026
Many thanks for leaving such a fantastic review.
★★★★★ 5/5
GoogleMe and my partner would like to appreciate Janice Freeman who came to show us the property in Ls6 .She was really helpful and answered all our questions . Thankyou Janice 😊 …
Roshan · 2 December 2025 · JLL City of London
Agent replied · 2 August 2026
Thank you Roshan for your praise, it is much appreciated!
★★★★★ 5/5
GoogleOur property is managed by JLL for over 4 years now and we have found the team extremely supportive and responsive. Our property manager, Keely Wesley has always been great!
Highly Recommended!
Agnes · 1 December 2025 · JLL Greenwich
Agent replied · 31 December 2025
Many thanks for taking the time to leave a five star review.
★★★★★ 5/5
GoogleMichael was fantastic to work with from start to finish and seamlessly managed the entire process end to end to ensure everything kept moving. To be honest, the whole team were fantastic to work with and I would highly recommend them - thanks again!
Carla · 30 November 2025 · JLL Manchester
Agent replied · 31 August 2026
Good afternoon,
Thank you so much for your kind review.
We’re happy to hear that Michael provided such good support throughout the … More
★★★★★ 5/5
GoogleA big thank you to Mervyn and Amy who made the process of selling my house possible, not easy but possible.
Clélia · 30 November 2025 · JLL Blackheath
Agent replied · 30 August 2026
Thank you for the review, Clelia. I'm so pleased we got there in the end and I wish you the very best of luck with your onward journey.
★★★★★ 5/5
GoogleMervyn and Amy were an essential component in our quest to return to Eynsham.
When we hit a frustrating and lengthy delay in the chain (which was not Abbey Properties' fault), Mervyn was able to reassure us that all was well.
Moving house is such a stressful process and it was great to know they were on our side.
It feels so great to be back in Eynsham!
Jane · 30 November 2025 · JLL Blackheath
Agent replied · 30 August 2026
Jane, thank you so much for your kind review. It will be good to see you around the village again!
★★★★★ 5/5
GoogleI was very please with how everything went with my quest for finding a place. Emma and Raphael were very helpful and I would definitely recommend them to anyone looking for a smooth ride when it comes to navigating the housing market. Thanks guys
Sinenhlanhla · 29 November 2025 · JLL Leeds
★★★★★ 5/5
GoogleHad the best experience so far with JLL. Charlie has helped me find my dream flat. He is so kind and had a genuine interest to make sure me and my partner found what we needed. Truly a star and a gem of a person! He has made everything easy … More
Sune · 28 November 2025 · JLL Nine Elms
Agent replied · 16 January 2026
Thank you for your five star review.
★★★★★ 5/5
GoogleOur property is managed by JLL for over 4 years now and we have found the team extremely supportive and responsive. Our property manager, Keely Wesley has always been great!
Highly Recommended!
Agnes · 24 November 2025 · JLL Blackheath
Agent replied · 24 March 2026
Many thanks for taking the time to leave a five star review.
★★★★★ 5/5
GoogleWe had the pleasure of working with Ayesha during our property search. She was extremely helpful in all of the steps and provided the best service ever. Highly recommend
Buğra · 24 November 2025 · JLL Canary Wharf
Agent replied · 24 March 2026
Many thanks for taking the time to leave a review.
★★★★★ 5/5
GoogleMichael was fantastic to work with from start to finish and seamlessly managed the entire process end to end to ensure everything kept moving. To be honest, the whole team were fantastic to work with and I would highly recommend them - thanks again!
Carla · 23 November 2025 · JLL Blackheath
Agent replied · 23 August 2026
Good afternoon,
Thank you so much for your kind review.
We’re happy to hear that Michael provided such good support throughout the entire process, ensuring everything ran smoothly.
It’s also good to know the whole team made a great impression, we'll be sure to pass on your comments.
Thanks again for your thoughtful words.
Warm regards
Balgores - Brentwood
★★★★★ 5/5
GoogleThis was our first home in the UK and it has certainly been an experience. A huge thank you to Alex, Louis and Jacqui for all their assistance throughout the process! From choosing a home to completion, their willingness to accommodate all our requests and the open communication was superb. Would definitely use them again - but hoping we don't have too. Thank you!
Debbie · 22 November 2025 · JLL Chelsea
Agent replied · 22 May 2026
Hi Debbie - Thank you so much for this fantastic 5 star Google review for our Chesham Sales team especially Jacqui, Alex and Louis. We are delighted to hear that their willingness to accommodate all your requests and the open communication was superb, and that you would definitely use them again. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleExcellent service throughout a difficult and protracted sale/purchase experience. Particular thanks go to Jacqui Cuthbert who went to great lengths to ensure that, in the end all was well.
Annie · 22 November 2025 · JLL Chelsea
Agent replied · 22 May 2026
Thank you so much for this fantastic 5 star Google review for Jacqui and our Chesham Sales team. We are delighted to hear that you received excellent service throughout and that Jacqui went to great lengths to ensure that all was well. We will pass your comments on to her and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleI was very please with how everything went with my quest for finding a place. Emma and Raphael were very helpful and I would definitely recommend them to anyone looking for a smooth ride when it comes to navigating the housing market. Thanks guys
Sinenhlanhla · 22 November 2025 · JLL Canary Wharf
★★★★★ 5/5
GoogleEfficient, friendly and helpful thanks to Alessandra and Hanan!
David · 20 November 2025 · JLL Finsbury Park
Agent replied · 20 March 2026
Thank you for the five star review.
★★★★★ 5/5
GoogleHanan at JLL has been our absolute hero. We struggled for many months to find the home we wanted, however Hanan was able to make our dream home possible. She was always on hand to answer any questions we had and helped ensure the tenancy process was as smooth as possible!
Jodie · 20 November 2025 · JLL Finsbury Park
Agent replied · 20 March 2026
Thank you for the brilliant feedback Jodie, I will pass this on.
★★★★★ 5/5
GoogleHanan was really great, I found best flat for rent with her. She have a lot of choices and very comfortable talking. Thank you JLL and Hanan exactly :)
German · 20 November 2025 · JLL Finsbury Park
Agent replied · 20 March 2026
What wonderful feedback to receive, many thanks.
★★★★★ 5/5
GoogleRating only, no written review.
John · 19 November 2025 · JLL Kensington
Agent replied · 19 July 2026
Thank you for giving us five stars!
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