5/5
GoogleTianne was great help in assisting us with securing our rental property! We can’t wait to move in and wouldn’t have been doing without her!
Agent replied · 7 May 2026
Thank you for leaving such positive feedback.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,395 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,395 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
411
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE919 reviews · 663 on Google (4.7)81 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,847 reviews on Google only. Show every review
Google5/5
GoogleJessica is super helpful and she has checked all the questions I asked. Highly recommended.
Agent replied · 7 June 2026
Thank you so much for this very kind review. It is a pleasure to assist you with buying your new property and we cannot wait for completion when we can give you the keys!
5/5
GoogleKate and the rest of the Barton office were fantastic. Polite, friendly, informative and helped give gentle "nudges" when necessary to get the sale through before Christmas! Thank you so much 👍 …
Agent replied · 6 August 2026
Thank you so much for your lovely review! We’re delighted Kate and the Barton team were able to support you throughout and help keep everything moving before Christmas. Wishing you all the best in your new home! 😊 …
5/5
GoogleHad a really good service from these guys. Holly in the letting department really helped in what i needed and got it done quick. Will 100% use Mann again.
Agent replied · 5 June 2026
Thank you for the positive review! Providing excellent service is our top priority and we're thrilled that Holly was able to help you quickly. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had an excellent experience working with MANN Canterbury. From start to finish, their dedication and efficiency were impressive. They quickly understood our needs and worked tirelessly to find new home. Communication was seamless, and …
Agent replied · 5 June 2026
Thank you for your fantastic review! It was a pleasure assisting you in your search for a new home. We take pride in our efficiency and commitment to understanding our clients' needs. We are thrilled to hear that you had a stress-free … More
5/5
GoogleHelpful and efficient with our recent purchase in Eynsham. Would certainly recommend working with Mervyn and colleagues!
Agent replied · 30 August 2026
Thanks for your kind words, Ben. I'm so pleased we got to completion on schedule, and I hope you are enjoying the fantastic property!
5/5
GoogleRating only, no written review.
Agent replied · 24 March 2026
Many thanks for leaving us five stars!
5/5
GoogleExcellent service from JLL Greenwich. Particular mention for Michael who went above and beyond to progress the sale, throughout a testing conveyancing process. I highly recommend the entire JLL Greenwich team if you're considering selling or renting a property in the area.
Agent replied · 24 March 2026
Thank you for your five star review.
5/5
GoogleI had an amazing experience working with Tommie Predgen at JLL Chelsea! He understood exactly what I needed and offered great options that matched my criteria and budget perfectly. Communication was smooth the entire time, and he handled everything effortlessly between me and the landlord. The whole process felt easy, efficient, and genuinely stress-free. Thank you so much for the fantastic service!
Agent replied · 24 March 2026
Many thanks for leaving such a fantastic review.
3/5
GoogleThanks to Rico for getting me a place to live in London! Was a smooth experience to move in. Moving out process was terrible though, I had to win my dispute through TDS.
Agent replied · 24 March 2026
Dear Yutian, Thank you for taking the time out to leave us 5 star review! … More
5/5
GoogleGreat experience with JLL Greenwich. They helped me find a property after giving a description of what I was looking for and regularly gave me options throughout it all. They were really knowledgeable about the properties we viewed and went above and beyond with providing us with help during the purchasing process.
Agent replied · 31 December 2025
Thank you so much for leaving a five star review.
5/5
GoogleBrilliant from start to finish. Jacqui, Alex and Louis handled every step with professionalism and gave confidence even in a tough market. They were prompt with their responses and helped guide throughout. After bad experiences with other estate agents in the area, it’s no wonder Frosts are the leading estate agents in the area and would happily recommend to anyone
Agent replied · 22 May 2026
Hi Tom - Many thanks for taking the trouble to post this fantastic 5 star Google review for our Chesham Sales team especially Jacqui, Alex and Louis. We are delighted to hear that they were brilliant from start to finish and that you would happily recommend them to anyone. We will pass your comments on to the team and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleRecently used for a purchase, Alex Dorman was professional and extremely helpful going out of his way to ensure things progressed as efficiently as possible. An asset to the Team! Thank you.
Agent replied · 22 May 2026
Thank you so much for this fabulous 5 star Google review for Alex and our Chesham Sales team. We are delighted to hear that he was professional, extremely helpful and went out of his way to ensure things progressed efficiently. We will pass your comments on to Alex and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
3/5
GoogleThanks to Rico for getting me a place to live in London! Was a smooth experience to move in. Moving out process was terrible though, I had to win my dispute through TDS.
Agent replied · 19 July 2026
Dear Yutian, Thank you for taking the time out to leave us 5 star review! Thank you, JLL
5/5
GoogleDealing with Charlie was a pleasure. He was patient and helpful from the beginning and that gave me confidence in choosing JLL for my rental. Thank you for your help.
Agent replied · 16 January 2026
Thank you for your five star review.
5/5
GoogleExcellent service from JLL Greenwich. Particular mention for Michael who went above and beyond to progress the sale, throughout a testing conveyancing process. I highly recommend the entire JLL Greenwich team if you're considering selling or renting a property in the area.
Agent replied · 31 December 2025
Thank you for your five star review.
1/5
GoogleCalled JLL today, the person I had on the phone was just plain rude. Honestly if you don’t want to work with people and be a bit more professional change job??? The way she talks on the phone, you’d think someone forced her to be there.
5/5
GoogleNice
5/5
GoogleI had a very positive experience with JLL Kensington. George Reeves provided excellent support throughout the process, always clear, helpful and efficient. His communication was consistent and made everything straightforward. I’m very pleased with the service and would happily recommend George and the team.
Agent replied · 13 April 2026
Brilliant feedback to receive, many thanks.
5/5
GoogleRating only, no written review.
Agent replied · 31 December 2025
Many thanks for leaving us five stars!
5/5
GoogleI was very please with how everything went with my quest for finding a place. Emma and Raphael were very helpful and I would definitely recommend them to anyone looking for a smooth ride when it comes to navigating the housing market. Thanks guys
5/5
GoogleI was very please with how everything went with my quest for finding a place. Emma and Raphael were very helpful and I would definitely recommend them to anyone looking for a smooth ride when it comes to navigating the housing market. Thanks guys
5/5
GoogleFriendly and professional service from the start. Good communication with us through the full process of selling and buying.
Agent replied · 6 August 2026
Thank you for taking the time to leave such a positive review. We’re really pleased to hear that you found our service friendly and professional throughout, and that the communication during both your sale and purchase helped make the process smoother. We truly appreciate your feedback and wish you all the best as you move into the next chapter of your move. If you ever need anything in the future, we’re always here to help.
5/5
GoogleBrilliant service from Kate and the team at DDM Barton, cannot thank them enough for the help and guidance throughout the purchase of my property - Thank you
Agent replied · 6 August 2026
Thank you so much for your lovely review. We’re delighted to hear that your experience with Kate and the team at DDM Barton was so positive. It’s wonderful to know that the help and guidance provided throughout your purchase made the process smooth for you. Thank you again for choosing us, and we wish you every happiness in your new home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
