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JLL estate agents in London, Blackheath, Chelsea and 4 more

4.6

★★★★★ Excellent

5,395 reviews across 14 offices and 4 platforms

residential.jll.co.uk

JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,395 reviews on four platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

4,867

Reviews on Google

All 14 offices

Facebook logo

4.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

411

Reviews on Trustpilot

All 14 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

JLL's 14 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,847 reviews on Google only. Show every review

5/5

Google

No words how fast my housing situation was sorted out . MANN is agency with very fast help me found accommodation for my criteria. I live under UC and was so hard found acomudation walking from agency to agency . But with MANN was resolved in week time . Thanks Jazmyn Dennis for all your kind support and communication. Best wishes.

Marina · 5 February 2026 · JLL Nine Elms

Agent replied · 5 June 2026

Thank you so much for your kind words! We are thrilled to hear that we were able to quickly help you find the perfect housing. At Mann, we pride ourselves on providing efficient and effective solutions for our clients. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Charlie at JLL provided outstanding support throughout the process. He was approachable, responsive, and always willing to explain things clearly, which made a big difference. His professionalism and expertise gave me confidence from start to finish. Everything was handled efficiently, and I always felt well informed and supported. A genuinely positive experience, and I would not hesitate to work with Charlie again or recommend him to others.

Ahmad · 5 February 2026 · JLL Nine Elms

Agent replied · 27 January 2026

Thank you for your five star review and such positive feedback.

5/5

Google

I had a wonderful experience working with Charlie Jeffery at JLL Nine Elms. As someone relocating from overseas, finding a flat in London felt quite overwhelming at first, but Charlie made the entire process smooth, clear, and stress-free from day one. He was always professional, responsive, and genuinely kind, taking the time to understand exactly what I needed and guiding me patiently through every step. What really stood out was his honesty, attention to detail, and how quickly he handled everything, from viewings to questions to move-in arrangements. I always felt supported and in safe hands. It’s rare to meet someone who is both highly professional and truly caring about their clients. I couldn’t recommend Charlie more. If you’re looking for a reliable and trustworthy agent in Nine Elms, you’re in the best hands. Thank you again for everything, Charlie!

Defne · 5 February 2026 · JLL Nine Elms

Agent replied · 24 March 2026

Many thanks for your five star review.

5/5

Google

I had an great experience working with Tommie Predgen at JLL Chelsea! He was very helpful from the initial conversation and he understood what I was looking for right away. He was also very efficient throughout the offer negotiation process and transparent at every step along the way.

Charlotte · 2 February 2026 · JLL Finsbury Park

Agent replied · 2 June 2026

Thank you for leaving such detailed feedback and a five star rating.

5/5

Google

During late 2025, I engaged JLL for a rental property valuation. George Lamb conducted the assessment and delivered comprehensive market insights, including current rental values, demand levels, and detailed comparable properties that had recently let in the area. His transparent approach and clear explanation of expected rental income gave me confidence in moving forward. Based on JLL's valuation, we proceeded to market the property. Amelia Hoskin quickly identified a tenant who matched our criteria perfectly. The entire process was streamlined and professional from start to finish, with the final agreed rent matching the guide in price George had recommended in his initial assessment. The service demonstrated strong market knowledge, efficient execution, and clear communication throughout, resulting in a successful letting that met both our timeline and financial expectations.

Melinda · 2 February 2026 · JLL City of London

Agent replied · 13 April 2026

Thank you for leaving such detailed feedback and a five star review.

5/5

Google

Friendly and efficient

Dominic · 30 January 2026 · JLL Blackheath

Agent replied · 30 August 2026

Thank you for you kind review, Dominic. I'm deighted the sale completed successfully.

5/5

Google

Rating only, no written review.

Harry · 24 January 2026 · JLL Blackheath

Agent replied · 24 March 2026

Thank you for your five star review.

5/5

Google

I had an great experience working with Tommie Predgen at JLL Chelsea! He was very helpful from the initial conversation and he understood what I was looking for right away. He was also very efficient throughout the offer negotiation process and transparent at every step along the way.

Charlotte · 24 January 2026 · JLL Chelsea

Agent replied · 24 March 2026

Thank you for leaving such detailed feedback and a five star rating.

5/5

Google

Great experience with JLL Nine Elms. Xavier was professional and responsive, and Joanna handled the contract efficiently and clearly. The whole process was smooth and stress-free. Highly recommended.

Li · 23 January 2026 · JLL Nine Elms

5/5

Google

Rating only, no written review.

Harry · 22 January 2026 · JLL Greenwich

Agent replied · 22 April 2026

Thank you for your five star review.

5/5

Google

We sold our property through Frosts & everyone in the team was extremely professional. Jacqui had her work cut out with the chain, however she took it in her stride & worked extremely hard to appease all parties for the best possible outcome. Thank you for your patience Jacqui. Would definitely use again if we were sell.

Gemma · 22 January 2026 · JLL Chelsea

Agent replied · 22 May 2026

Thank you so much for taking the time to write this amazing 5 star Google review for Jacqui and our Chesham Sales team. We are so pleased to hear that everyone in the team was extremely professional and worked extremely hard for the best possible outcome. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents

5/5

Google

Adnan was highly professional throughout my purchase, always responsive, clear, and extremely helpful in coordinating with my solicitor. His support made the process smooth and stress-free. I wouldn’t hesitate to recommend him. Thank you!

Silvia · 20 January 2026 · JLL Finsbury Park

Agent replied · 20 March 2026

Many thanks for your five star review.

5/5

Google

I recently bought an apartment advertised by JLL. Adnan was great throughout the entire process. I was able to arrange a viewing the same day, along with other viewings. During the offer and conveyancing process, Adnan stayed in touch and was very responsive to any queries, which made the whole process run smoothly. Thank you!

Alicja · 20 January 2026 · JLL Finsbury Park

Agent replied · 20 March 2026

Thank you for taking the time to leave such a wonderful review.

5/5

Google

I met with a lot of estate agents in Greenwich when viewing prospective new properties and JLL stood out as completley different to the rest so that's when I realised they were who I needed to trust with selling my own property. Throughout the end to end selling process they were highly professional, honest, patient, excellent at communicating, provided really detailed specalist advise and were generally very easy to deal with. They are clearly very knowledgable in the area and the local market and helped me navigate that at a difficult time. I mostly dealt with Michael (and also Jon) for my sale who were both great and the other team members I spoke to were also very helpful. I found their approach and enagement refreshing and if I have to ever sell again I will be going back to JLL in a heartbeat.

Sarah · 19 January 2026 · JLL Greenwich

Agent replied · 22 April 2026

What a lovely review to receive. Many thanks for the detailed feedback and your five star review.

5/5

Google

I cannot recommend Danny Greenland highly enough. From the very first viewing of our London apartment all the way through to completion, Danny was the driving force that made this move happen. Buying property in London can be an incredibly stressful process, but Danny handled every hurdle with total expertise. What impressed us most was: • Proactive Momentum: Without his continued persistence and "push" behind the scenes, I am certain we would still be waiting to move. He kept the momentum alive when things risked stalling. • Expert Navigation: He dealt with the solicitors expertly, bridging the gap between all parties and ensuring communication never broke down. • Balanced Integrity: It’s rare to find an agent who truly has the interests of both the sellers and the buyers at heart. He acted with total fairness, ensuring a smooth transition for everyone involved. If you want an agent who is genuinely committed to getting the deal over the line, Danny is your man. Thanks again, Danny!

Terence · 19 January 2026 · JLL Kensington

Agent replied · 19 July 2026

Thank you so much for such a positive five star review.

5/5

Google

Adnan represented the seller during our apartment purchase through JLL, and the experience was excellent. He was consistently professional, highly responsive, and clear in his communication, which made the whole process far smoother than expected. He stayed on top of every detail, followed up proactively, and helped keep the transaction moving without delays. Even while acting for the seller, Adnan was fair, approachable, and genuinely helpful throughout. A great representative of JLL and a real pleasure to work with.

Anastasiia · 17 January 2026 · JLL Finsbury Park

Agent replied · 20 March 2026

Thank you for leaving such detailed feedback and of course your five star review.

5/5

Google

A huge thank you to Tianne at JLL Stratford for helping me find and secure my new property. Tianne made the entire process feel effortless, she was organised, proactive, and kept me updated at every stage. It’s rare to find an agent who is …

Mara · 17 January 2026 · JLL Stratford

Agent replied · 7 May 2026

Many thanks for your five star review.

5/5

Google

I had the pleasure of working with Erjana recently, and I cannot recommend her highly enough. From start to finish, she provided continuous support and expert guidance that made the entire process incredibly smooth. …

Alaa · 17 January 2026 · JLL Stratford

Agent replied · 13 April 2026

Thank you for leaving such positive feedback.

5/5

Google

JLL London West End Real Estate provided an outstanding level of service, far exceeding my expectations. The staff were highly professional, knowledgeable, and genuinely supportive throughout the entire process. Communication was clear and timely, and they took the time to understand my requirements and offer suitable solutions. Their attention to detail and commitment to client satisfaction really stood out. I am extremely satisfied with the experience and would confidently recommend JLL London West End Real Estate to anyone looking for reliable and high-quality real estate services.

Lara · 15 January 2026 · JLL Mayfair & Marylebone

5/5

Google

I cannot recommend Danny Greenland highly enough. From the very first viewing of our London apartment all the way through to completion, Danny was the driving force that made this move happen. …

Terence · 14 January 2026 · JLL Canary Wharf

Agent replied · 24 March 2026

Thank you so much for such a positive five star review.

5/5

Google

A seemless process, helped enormously by Tianne Harvey who even got in touch on her day off!

Alastair · 13 January 2026 · JLL Stratford

Agent replied · 13 April 2026

Many thanks for a five star review.

5/5

Google

I met with a lot of estate agents in Greenwich when viewing prospective new properties and JLL stood out as completley different to the rest so that's when I realised they were who I needed to trust with selling my own property. Throughout the end to end selling process they were highly professional, honest, patient, excellent at communicating, provided really detailed specalist advise and were generally very easy to deal with. They are clearly very knowledgable in the area and the local market and helped me navigate that at a difficult time. I mostly dealt with Michael (and also Jon) for my sale who were both great and the other team members I spoke to were also very helpful. I found their approach and enagement refreshing and if I have to ever sell again I will be going back to JLL in a heartbeat.

Sarah · 10 January 2026 · JLL Blackheath

Agent replied · 24 March 2026

What a lovely review to receive. Many thanks for the detailed feedback and your five star review.

5/5

Google

It was smooth and quick both Siobhan and Jonna were amazing to help everything to be sorted out very quickly and smoothly in a short period of time . Thanks both 🤍🤍 …

Reham · 9 January 2026 · JLL Nine Elms

Agent replied · 27 January 2026

Thank you for your five star review.

5/5

Google

Would like to leave a very big thank you to Lottie, Thianne and Maria for the help finds us an home and helping us with the process in prompt and very professional manner. Thank you

Diogo · 7 January 2026 · JLL Stratford

Agent replied · 7 May 2026

Many thanks for your five star review.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about JLL

Which JLL office has the most reviews?

Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.

Where are the JLL offices?

The 14 JLL offices, by town:

  • Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
  • Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
  • Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
  • Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
  • City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
  • Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
  • Greenwich: 22 College Approach, London, SE10 9HY
  • JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
  • Kensington: 387 Kensington High Street, London, W14 8QA
  • Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
  • Manchester: 1 Oxford St, Manchester, M1 4PB
  • Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
  • Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
  • Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?

5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."

What do buyers say about JLL?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."

What do landlords say about JLL?

34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."

What do tenants say about JLL?

30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."

Has JLL won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.

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