Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,395 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,395 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
411
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,847 reviews on Google only. Show every review
5/5
GoogleHad a great experience with JLL, specifically Dovile and Bruna. The process to rent somewhere went very smoothly and communication between myself and the estate agents was seamless. Would recommend!
What fantastic feedback to receive, many thanks for leaving a review.
5/5
GoogleHanan was excellent! Very responsive and helped us find a great flat
Many thanks for your five star review.
5/5
GoogleWe’ve had a great experience with JLL Greenwich. Keely, our property manager, is always quick to respond and very helpful whenever we have an issue with our flat. She’s efficient, friendly, and reliable, which makes such a difference. After experiences with much slower and less responsive property managers in the past, I’m really glad we have her as our property manager.
Many thanks for leaving such brilliant feedback for Keely.
5/5
GoogleWe recently rented a flat through JLL, guided expertly by Dovile and Bruna. The whole process was extremely smooth - any questions we had were answered quickly and with detail. The team were happy to go and view the property ahead of the move in date to provide information on queries we had - a true 5 star service! The property is largely problem free, however any issues we’ve had have been dealt with expertly by Keely our Property Manager - greatly appreciate how efficiently issues have been dealt with. Having previously rented with a different agency, the team at JLL are head and shoulders above and wouldn’t hesitate to recommend them!
Thank you Alfie for leaving such positive feedback.
1/5
GoogleWe had a great experience setting up the tenancy, but as tenants the management of the flat has been upsetting so far. No reply to our emails, broken washing machine not being repaired, and more. In fact, the company is in legal breach of contract... I wouldn't recommend it neither as tenant or landlord. It strike me as a company that took up too many flats to manage for their capacity. Furthermore, they did not communicate the costs for hot water for the building prior to the tenancy, which in my opinion is a deceptive practice.
Dear Jean, please can you contact Suth.luciancanbert@jll.com to raise your concerns and he will be able to respond fully. Many thanks
5/5
GoogleIt has been a pleasant experience with JLL who helped me to find an accommodation that suits my requirement. Ayesha was patient in answering all my queries. Indra then took over and along with Ayesha helping in every step of the verification process. The keys got handed over exactly at the same time mentioned in the email. Paige then helped in guiding completing all the required registrations. I am well settled now and thanks JLL team.
Many thanks for taking the time to leave such positive feedback.
5/5
GoogleAdnan assisted us in buying our first family home, representing the seller. We had an excellent partnership with him. Very responsive, professional and so helpful whilst always focused on the best outcome for both parties, aiming to support communication. After years of experience renting in London (and having worked with several realtors) Adnan set a new bar of expectations in the future. If we ever sell our home he'll be the first one I call.
Many thanks for such a lovely review, I will ensure this is fed back.
1/5
GoogleA horrible experience for the whole year that I was a Tennant. Extremely slow to do repairs. Very pro-landlord, and anti-tenant. I once did not have hot water for a whole month, and they didn't do much except keep following up with the landlord who was happily taking advantage. They should have rules for emergency problems but they didn't. They didn't fix my flush issue for two weeks - get this - it was not working THE DAY I MOVED IN. So they clearly had not done a due diligence that was very diligent. Exploitative! So, yeah, try not to take your tenancy from them. There were some nice staff members who tried to help but I think the whole ethos of the company overpowers what one or two staff members can do.
Dear Dimple, thank you for raising your concerns. Please can you contact Joe.Ferreira@jll.com who will look into this for you.
5/5
GoogleLottie and Maria have been absolutely fantastic throughout the entire rental process. They were incredibly efficient, responsive, and proactive, which made everything smooth and stress-free and saved me a great deal of time. …
Brilliant feedback to receive, many thanks.
5/5
GoogleI honestly don’t have enough words to describe how amazing this estate agent agency is. From the very first moment, from the very first step of our journey to buying a home, they were there for us with nothing but kindness, positivity, and incredible support. Their service was outstanding in every way. Always professional, always friendly, and always full of such positive, uplifting energy. They didn’t just help us buy a home, they supported us emotionally during one of the most important moments of our lives. That means more to us than we can ever express. Because of them, our first contact regarding our new home was a beautiful and unforgettable experience. They were patient, caring, and genuinely invested in helping us. Every conversation felt warm, reassuring, and full of encouragement. Their positive energy is something truly special and rare. This is without a doubt the best experience we have ever had with an estate agent. An amazing, amazing agency with wonderful people and a big heart. We will never, ever forget them and everything they did for us. Highly recommended from the bottom of our hearts.
Thank you so much for such an incredibly kind and moving review. We’re truly honoured to have been part of such an important moment in your lives. Knowing that we could support you not only professionally but also personally means more to us than words can say. Your trust, warmth and appreciation will stay with the whole team in Hornchurch, and we wish you every happiness in your new home. Thank you again from the bottom of our hearts.
5/5
GoogleRating only, no written review.
Many thanks for your five star review.
5/5
GoogleThe biggest THANK YOU to the lovely Tianne at JLL Stratford who made the whole process of renting our new property so smooth - she has been patient, proactive & so helpful throughout. We're so pleased with the outcome. x
What a lovely review, many thanks for taking the time to leave feedback.
5/5
GoogleAmman is an amazing agent! Super helpful and genuinely one of the nicest people to work with. I had a great experience in Stratford. He really listens to what you need, and provides continuous support throughout the process. Highly recommend!
Many thanks for leaving such lovely feedback.
5/5
GoogleTianne is a star! She was a great help in finding our clients stunning properties in Stratford. She is incredibly professional and prompt, thanks again!
Thank you for leaving such lovely feedback for Tianne.
5/5
GoogleHannah from JJL is an excellent agent. She is very warmhearted and guided us to accomplish the tenancy step by step. We have rented an ideal property in London due to her splendid work!
Thank you for much for leaving such brilliant feedback.
5/5
GoogleMy first time renting in London. Thanks to Hannah for making this process quick and simple!
Many thanks for the five star review.
5/5
GoogleFantastic service provided by Charlotte. Easy going from start to finish. Always on hand to help chasing.
Thank you for your wonderful review! 🌟 We're thrilled to hear that Charlotte made your experience easy and seamless from start to finish. Her dedication to being readily available and proactive in chasing things up truly sets her apart. We appreciate your kind words and are delighted to have been a part of your journey. If you need any assistance in the future, don't hesitate to reach out. Cheers to smooth sailing ahead! 🏡✨
5/5
GoogleRating only, no written review.
Thank you Susan, for your 5-star review! Wishing you all the best! 🌟 …
5/5
GoogleWe’ve had a great experience with JLL Greenwich. Keely, our property manager, is always quick to respond and very helpful whenever we have an issue with our flat. She’s efficient, friendly, and reliable, which makes such a difference. After experiences with much slower and less responsive property managers in the past, I’m really glad we have her as our property manager.
Many thanks for leaving such brilliant feedback for Keely.
5/5
GoogleFantastic company with a fantastic service. Never had a single rent arrear in 5 years. They always find me the best tenants. Highly recommend
5/5
GoogleWe work with Houseman as a cleaning contractor on a number of end of tenancy jobs - what stands them out for us is that they are professional, flexible, understanding and provide clear, concise instructions and information on the properties in question, and clearly have high standards in terms of tenants - a pleasure to work with
Thank you for the excellent review. We value our business relationship with you.
5/5
GoogleFantastic company with a fantastic service. Never had a single rent arrear in 5 years. They always find me the best tenants. Highly recommend
5/5
GoogleWe work with Houseman as a cleaning contractor on a number of end of tenancy jobs - what stands them out for us is that they are professional, flexible, understanding and provide clear, concise instructions and information on the properties in question, and clearly have high standards in terms of tenants - a pleasure to work with
Thank you for the excellent review. We value our business relationship with you.
5/5
GoogleFantastic company with a fantastic service. Never had a single rent arrear in 5 years. They always find me the best tenants. Highly recommend
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
