Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,394 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,394 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
410
Reviews on Trustpilot
All 14 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 4,848 reviews on Google only. Show every review
5/5
GoogleJLL were very helpful throughout the process of buying my flat. They were happy to arrange a few separate viewings at different times whenever I asked. They also sorted out removal of the old furnature and a professional clean. Big thanks to Rosie for her help!
5/5
GoogleRosie was really helpful and the process has been easier than with other agencies!
5/5
GoogleJLL team at Woodberry Grove was professional right from my first contact with the team. The team continues to deliver excellent service. I am glad I worked with JLL. Well Done JLL Team !
5/5
GoogleLiterally the best service I have ever experienced from an Estate Agent- accommodating, understanding and super friendly.
4/5
GoogleI would like to thank you for your help in finding a flat to rent and moving in it. The service provided your agents was fantastic because they really care about meeting personal needs and in the same time they know all the procedures in depth and how to solve every issues with all parties. I’ve been kept updated regularly, advised with professionalism and provided with all possible assistance. The client service is impressive and I greatly recommend this agency.
5/5
GooglePeter and his team are accountable and professional! Highly recommended.
5/5
GoogleBest experience I've had with an estate agents yet. Very fast response to all questions, the process from viewing to moving in with very quick, great staff & great service. Can highly recommend.
2/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleFantastic service from JLL Stratford. The team have been very professional and very quick and helpful in reply to all questions.
5/5
GoogleWe met with Jack Arkell from JLL. He was very helpful finding a house that fits our expectations and limits. We ended up purchasing the one we found with him. He's been very attentive and helpful throughout the process. Thank you!
5/5
GoogleWe recently sold our property through Jack. He was fantastic to deal with and incredibly personable and professional. We've since also dealt with Amy in the lettings team who was great at finding us a rental. We'd highly recommend the Stratford branch.
5/5
GoogleAs my managing agent, Pui takes good care of the property and has always been prompt, meticulous and professional with her handling of matters.
5/5
GoogleTop class service from 9 Elms. Yusuf only to happy to help when I have an issue to raise about my apartment. What a pleasure to deal with JLL
5/5
GoogleJLL is the best realtors on the market! I have been dealing with many unprofessional realtors in the past that just give you nightmares. With JLL it was a different story, especially having Yusuf as a property manager. Never any issues. Their professionalism and services are outstanding. Keep up the good work!
5/5
GoogleI am very satisfied with the level of service provided and they give me peace of mind as a landlord.
5/5
GoogleA very good experience being tenants with JLL for 3.5 years, Yusuf in particular who has been our property manager lately, has been super helpful in the process of moving out and made things very smooth for us. highly recommend!
5/5
GoogleLiterally the best service I have ever experienced from an Estate Agent- accommodating, understanding and super friendly.
5/5
GoogleJLL team at Woodberry Grove was professional right from my first contact with the team. The team continues to deliver excellent service. I am glad I worked with JLL. Well Done JLL Team !
5/5
GoogleExcellent service provided by both Rosie and Laura in the Finsbury Park JLL office. They found an excellent replacement flat at short notice and managed all the paper work in record timing. Many thanks to them.
5/5
GooglePositive experience with finsbury park JLL team. They always reply on time and very efficient on solving issues. Highly recommend!
5/5
GoogleVery responsive and helpful support to all inquiries. Flexible to requests from residents. Great service for an up and coming area
5/5
GoogleVery friendly and professional service. The area is amazing with lots of nature around, close to underground. Totally recommended
5/5
GoogleRosie and the team were fantastic! With honest and clear communication, delivering on promises that were made while being truly supportive and flexible throughout the whole selling process (which was crucial with a baby!), we'd thoroughly recommend using JLL!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
