5/5
GoogleJLL has provided me with exceptional customer service by managing difficult multi-agency issues around the intermittent heating system in my rented flat. Mara Marchesi from their property managment branch has been highly professional, …
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,396 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,396 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE919 reviews · 663 on Google (4.7)81 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA196 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,847 reviews on Google only. Show every review
Google5/5
GoogleThis review is for our property manager Yusuf. He has earned this 5 star review basis the excellent service provided. All our queries and requirements have been managed extremely well. The emails and calls are answered promptly and quickly. …
5/5
GoogleA great company...the whole experience from the first e-mail to getting into the property was fantastic...want to thank personally Joanna, Indra and Yusuf from their Westferry Circus office for their great professionalism...We rented a …
5/5
GoogleI can highly recommend being a tenant with JLL, I have been myself for many years and the property management and support has been great. The property is managed by Nine Elms and they do a brilliant job with prompt replies and resolutions. …
5/5
GoogleI became a tenant with JLL in September 2016. My property manager is Mara and people involved in initial paperwork were Michael and Bruna. I am thoroughly impressed with quality of service that all of them have provided. The previous …
5/5
GoogleThis was our first purchase, which was met with significant headwinds at several turns. Without the help of Rosie from JLL, I don't think we would have completed the purchase. She and her colleagues were stellar, showing absolute …
5/5
GoogleI did not know that renting a flat was so easy. We were looking for a flat to rent and we have been advised that those new building flat were managed by JLL. We were welcome by Rosie who helped and assisted us throughout the process. She …
5/5
GoogleI used JLL to purchase a property recently. Overall the experience was very smooth - I've heard nightmare stories from friends with regards to agents but had nothing of the sort. I first viewed some properties with Peter who I found to be …
5/5
GoogleAfter accessing several real estate agents to secure a rental property, Michael was a dream come true. His friendly, honest and professional manner was a breath of fresh air and made the entire exercise quite simple. Not only was his coordination efficient, but he ensured the property met all requirements, even called to see how the move went. Service like this is rare. Michael and JLL will be top of the referrals list. Thanks again Michael.
1/5
GoogleTheir after service is absolutely the worst! I have been living in the property advertised by them for a few months now but whenever I've encountered any problems all they did was to direct me to the landlord, who wasnt easy to reach. From …
5/5
GoogleRating only, no written review.
Agent replied · 29 August 2026
Thank you for the great review it's always a pleasure to help you Mr Shine.
5/5
GoogleWhat a fantastic company. Delivered when they said they would.
Agent replied · 29 August 2026
Thanks for the kind review is a pleasure to work with you
5/5
GoogleReally experienced company, I felt completely safe in their hands - second to none service
Agent replied · 29 August 2026
Thank you for the great review it's always a pleasure Lisa.
5/5
GoogleExtremely professional and, somewhat unusually in this industry, people who are positive, proactive and focussed on the right outcome for both landlord and tenant. Wish there were more like this! Highly recommended!
Agent replied · 29 August 2026
Thank you for the review it was a pleasure to help you.
4/5
GoogleRaphael and Emma have always been friendly, efficient and effective agents who resolve any issue without fuss at the earliest opportunity.
Agent replied · 29 August 2026
Thank you
5/5
GoogleWhat wonderful, professional service. Only took 4 days to sell my property, excellent advice and support throughout the whole selling process. The Best Estate Agent ever. I can not praise them enough. Highly recommend.
Agent replied · 29 August 2026
Thank you for the kind of you I'm glad it all worked out so quickly for you we try our best
5/5
GoogleRating only, no written review.
5/5
GoogleJLL staff have been very helpful and supportive. Thanks to Hayley and Bruna for great job. Top class customer service.
5/5
GoogleHaving just let my house through using the services of JLL Blackheath and Greenwich, I am writing say that the letting agent, Halley, the manager Sarah and the administrator, Bruna, all did their job perfectly resulting in a timely and …
5/5
GoogleMichael was a delight to interact with, very quick in answering any queries, proactive, polite and very efficient. Overall I was extremely pleased with both Michael and the entire JLL team, the JLL service definitely felt premium throughout …
4/5
GoogleGreat people to work with and can definitely recommend them. Only slight thing to look out for is that they requesting the entire letting fee upfront which came as a bit of surprise.
5/5
GoogleRating only, no written review.
5/5
GoogleAfter two weeks of flat hunting we were referred to Michael in Lettings and he helped us secure a flat in Greenwich within a matter of days. He's honest and genuine approach is refreshing compared to other agents we have come across. I would definitely recommend him and JLL if you plan on renting in Greenwich.
5/5
GoogleFrom the first moment I contacted Michael Chu I received excellent service. Accommodating, helpful, informative, friendly, going the extra mile is all words that come to mind when I have to describe my experience. As a first time tenant I couldn't have asked for better service. Thank you again Michael!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
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Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
