Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,396 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,396 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,847 reviews on Google only. Show every review
5/5
GoogleVery great experience with JLL Residential. Lily Wang is our property manager and she has been very professional, supportive, and quick to respond whenever we have questions. She is always helpful and makes sure everything is handled smoothly. We really appreciate her support and the excellent service she provides.
Many thanks for leaving a five star review for Lily.
5/5
GoogleI've used their services for over 5 years, and have been a very happy tenant. always responsive, supportive, and offered me great value property in fantastic condition. highly recommended.
Dear Julia, It was an absolute pleasure being your letting agent for over 5 years! A very loyal tenant and always so easy to communicate with. We would welcome you in any of our properties again if you ever decide to return to the area. Thank you for leaving this kind review, its hugely appreciated.
5/5
GoogleWe work with Houseman as a cleaning contractor on a number of end of tenancy jobs - what stands them out for us is that they are professional, flexible, understanding and provide clear, concise instructions and information on the properties in question, and clearly have high standards in terms of tenants - a pleasure to work with
Thank you for the excellent review. We value our business relationship with you.
5/5
GoogleI had a great experience with the agency while arranging my accommodation. The process was smooth and professional. …
5/5
GoogleI can’t recommend Jada enough! From start to finish, she has been an absolute pleasure to deal with. She’s incredibly kind, patient, and genuinely helpful, going above and beyond to make sure everything runs smoothly. Her professionalism and warmth made the whole process so easy and stress-free. Honestly, anyone would be lucky to work with Jada!
What brilliant feedback to receive, thank you for taking the time to leave a review.
5/5
GoogleXav Hastings is patient and supportive in getting everything sorted, and we appreciate his help in ensuring the check-in went through smoothly. I had a tight timeline around my check-in, and although there was some initial confusion, everything was ultimately handled and resolved in time. Communication was professional throughout, and the process was completed as agreed. Thanks Xav.
Many thanks for taking the time to leave such detailed five star feedback.
5/5
GoogleFantastic company with a fantastic service. Never had a single rent arrear in 5 years. They always find me the best tenants. Highly recommend
5/5
GoogleWe work with Houseman as a cleaning contractor on a number of end of tenancy jobs - what stands them out for us is that they are professional, flexible, understanding and provide clear, concise instructions and information on the properties in question, and clearly have high standards in terms of tenants - a pleasure to work with
Thank you for the excellent review. We value our business relationship with you.
5/5
GoogleWe worked with the Paramount team to sell our flat. They were professional and friendly throughout, and secured a price that we were very happy with. Incredibly responsive, they also went out of their way to support the process end-to-end. …
Thank you so much for taking the time to write this wonderful 5-Star review! We're so delighted to hear that you enjoyed working with the team and felt supported throughout the entire process. Securing a result you're happy with is always … More
5/5
GoogleHolly & Harry have honestly been SUPER helpful and made the whole experience of moving NO STRESS! (some how!!)
Thank you so much, Harvey, for your kind words and 5-star review. We're delighted to hear Harry and Holly made your move completely stress free! Welcome to your new home.
5/5
GoogleRating only, no written review.
Thank you, Laura, for your 5-Star review!
5/5
GoogleI'm so grateful to Mervyn for handling the purchase of my home with utmost professionalism, honest and open communication and for being genuinely interested in securing the best outcome for all. I highly recommend this Estate agent team. Special thanks to Sophia too.
Thank you for the lovely review, Helen. We hope you have many happy years in your new home.
5/5
GoogleAshton was amazing! I can’t thank him enough for helping me out on my first flat purchase. He was super responsive and gave me really good recommendations when I asked. I wouldn’t have done it any other way. Massive thank you!
Many thanks for leaving such positive feedback for Ashton and for a five star review.
4/5
GoogleDovile and Bruna were very helpful with helping us go through referencing and setting up the moving in process for our flat. Thank you :)
Many thanks for taking the time to leave a review.
5/5
GoogleHad a great experience with JLL, specifically Dovile and Bruna. The process to rent somewhere went very smoothly and communication between myself and the estate agents was seamless. Would recommend!
What fantastic feedback to receive, many thanks for leaving a review.
5/5
GoogleAshton was amazing! I can’t thank him enough for helping me out on my first flat purchase. He was super responsive and gave me really good recommendations when I asked. I wouldn’t have done it any other way. Massive thank you!
Many thanks for leaving such positive feedback for Ashton and for a five star review.
5/5
GoogleVery pleased with the smooth experience of finding a property with JLL, responsive, friendly, and made the whole process easy. Especially thanks to Jennifer and Indra for being so helpful.
Many thanks for leaving a five star review.
5/5
GoogleDifficult to speak more highly of Charlie and Joanna. Smooth, responsive, and efficient from start to finish. Communication was clear, timelines were managed well, and every question was answered quickly. The whole process felt organized and low-stress. Highly recommend.
Many thanks for leaving such brilliant feedback for Joanna and Charlie.
5/5
GoogleI had a great experience working with Xav Hastings and Joanna Chamiola Phillips from JLL London who made renting out my apartment so effortless. Also special mention to Angela Wyles, my property manager, for keeping my apartment in good order. I am extremely happy in engaging the team from JLL to look after all my property needs!
Many thanks for your five star review.
5/5
GoogleGreat service from the JLL team on helping me find new flat in record time. Special thanks to Charlie Jeffery in making the process very smooth and clear
Many thanks for leaving such positive feedback.
5/5
GoogleXav Hastings was very helpful and responsive
Thank you for your five star review.
4/5
GoogleDovile and Bruna were very helpful with helping us go through referencing and setting up the moving in process for our flat. Thank you :)
Many thanks for taking the time to leave a review.
5/5
GoogleFantastic company with a fantastic service. Never had a single rent arrear in 5 years. They always find me the best tenants. Highly recommend
5/5
GoogleWe work with Houseman as a cleaning contractor on a number of end of tenancy jobs - what stands them out for us is that they are professional, flexible, understanding and provide clear, concise instructions and information on the properties in question, and clearly have high standards in terms of tenants - a pleasure to work with
Thank you for the excellent review. We value our business relationship with you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
