Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,395 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,395 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
411
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,847 reviews on Google only. Show every review
5/5
GoogleFrom the outset of our property search after enquiring through Rightmove, Hayley was very helpful and gave us details about the property we enquired about as well as simuliar properties in the area. She was very easy to contact and helped …
5/5
GoogleThe JLL team are a very professional and well organised outfit. Great market knowledge and local awareness. …
5/5
GoogleHave started a tenancy on 14th September 2017. Good experience so far with JLL office in Greenwich. Hayley, the agent I was dealing with, was professional and tried to reply to all my questions during the negotiation. …
5/5
GoogleExcellent service!! I was interacting with Michael Chu from the JLL branch in Greenwich providing me …
5/5
GoogleI had a great experience from day one of purchasing through Peter at JLL. The transaction was routed through JLL branches abroad which complicated things as did technical detail issues which left the solicitors stuck. Peter went out of his …
5/5
GoogleWe were in contact with several different estate agencies but the service level from JLL were miles ahead of the others. They understood quickly what we wanted and found us the perfect flat that matched all our criterias. After having moved …
5/5
GoogleGood services, used them for many years now.
5/5
GoogleExcellent service. Joanna was super professional and helped me find the right place!
5/5
GoogleReally professional , I would strongly recommend this letting agency.
5/5
Googlei have recently let two properties through JLL's Canary Whatf office. i have found eveyone involved to be both efficient and professional. i would have no hestitaion in recomending them.
5/5
GoogleI found the service to be very professional. Sophie Webb was honest, pro-active, communicated with us at all times and delivered. Thank you.
5/5
GoogleCan't rate this agency highly enough, in particular, agent Billy Sio who used his initiative plus professionalism combined with courtesy and politeness throughout every step of the process. JLL Canary Wharf regained my faith in estate agents! They are an example of how things should be done. Many thanks.
5/5
GoogleWe have been very pleased with JLL Canary Wharf’s and especially Billy’s work in the process of the property purchase, from suggesting suitable properties to answering any questions we have had up to completion. Competent, very efficient, and always extremely helpful, a job very well done!
5/5
GoogleMy mother and I have had a very pleasant experience with JLL, in particular with Ms. Sophie Webb of JLL Canary Wharf. Service is efficient, very attentive and accommodating. Would definitely recommend JLL as a property agent!
5/5
GoogleThe best agency I dealt with in Canary Wharf. Many thanks to my agent Joanna for an amazing apartment at a very good price. Highly professional and understanding the needs of the client.
5/5
GoogleSophie has just found me my new home. I move pretty often (yearly) and know what I want. She took my requirements on board and showed me only relevant apartments that matched my specifications. She was always on time for viewings and had …
5/5
GoogleVery professional and reliable.
5/5
Google100% happy with everything from first contact to moving into our new property. Jennifer has been fantastic throughout and regularly kept us updated on the progress of our application as well as always being ready to help with any queries we had. The whole team has been fantastic and can't thank them enough!
5/5
GoogleJennifer, Indra, and the team were all a pleasure to work with! They were quick to respond, patient and very knowledgeable. I would strongly recommend working with JLL.
5/5
GoogleProfessional service, prompt to reply and deal with issues, friendly and helpful staff.
5/5
GoogleHighly recommend JLL and particularly Joanna as she has always helped me find the ideal place that fits my needs. She understands what the client needs and delivers with impeccable service.
5/5
GoogleJust wanted to say that Sophie Webb was excellent in her support for helping me find an apartment in CW area. She was patient and very flexible. Much of the whole process being done while i was overseas. Really good. Thanks. Giles
5/5
GoogleGreat service. Very personable and attentive.
5/5
GoogleVery fast service and approachable staff members!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
