5/5
GoogleJLL staff have been very helpful and supportive. Thanks to Hayley and Bruna for great job. Top class customer service.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,395 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,395 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
411
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE919 reviews · 663 on Google (4.7)81 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,847 reviews on Google only. Show every review
Google1/5
GoogleAwful experience with JLL throughout the tenancy. The property manager Wormsley, very unprofessional, attempted to charge me for call out charges on numerous occasions for urgent repairs such as having no hot water. Furthermore their lack of timeliness or reliability shows in that they took the best part of a year to install a kitchen fan. Something of necessity on a 10th floor flat.The final straw was the fact they 'attempted' to take a large chunk of my deposit at the end of the tenancy despite me leaving the property spotless. They then reduced their farcical deductions significantly. I only agreed to the remaining nonsense deduction to be over and done with them, i did not want to have to spend any more time or inconvenience myself further dealing with JLL. Hope to never have to deal with you again.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleJLL found my dream apartment!! They are professional and absolutely amazing! Special thanks to Amie! xx
5/5
GoogleRating only, no written review.
5/5
GoogleFast and easy way to rent a flat even if you are abroad. Thanks to Kate Amos and Thomas Smithdale for help!
5/5
GoogleProfessional service, prompt to reply and deal with issues, friendly and helpful staff.
5/5
GoogleJennifer D from JLL has helped us to find a flat. She was very helpful, really beyond all expectations. All the paperwork and moving in routines were organised very efficiently. JLL's property management was very responsive. Highly recommended!
5/5
GoogleGreat friendly service! The agents helped us with all our enquiries and made the renting process a bit easier.
5/5
GoogleWe were in contact with several different estate agencies but the service level from JLL were miles ahead of the others. They understood quickly what we wanted and found us the perfect flat that matched all our criterias. After having moved in we have found our property manager Yusuf to be beyond helpful, sorting out what ever it is that we need. When we need to move again we will definitely be sticking with JLL as we have had no issues what so ever. Highly recommend.
5/5
GoogleJennifer, Indra, and the team were all a pleasure to work with! They were quick to respond, patient and very knowledgeable. I would strongly recommend working with JLL.
5/5
Google100% happy with everything from first contact to moving into our new property. Jennifer has been fantastic throughout and regularly kept us updated on the progress of our application as well as always being ready to help with any queries we had. The whole team has been fantastic and can't thank them enough!
5/5
GoogleI have recently moved to a lovely flat in Canary Wharf and Jennifer was my Consultant at the time. Jennifer showed to be very attentive and helpful throughout my process, she went far and beyond any expectation. I could not be happier and I take this opportunity to thank her once again. Highly recommended!
5/5
GoogleMany thanks to JLL team and Sophie Webb! I was looking for a flat to rent near Canary Wharf for my family. Sophie made this process really easy, fast, and absolutely transparent for me. I have to admit that I was impressed by the service and communication. Despite I am not a resident of the UK all went very smooth and now I am a tenant of a lovely flat at a very good price. Definitely will use this agency again in the future.
5/5
GoogleQuick and professional!
1/5
GoogleRating only, no written review.
5/5
GoogleJLL Greenwich is unequivocally the best letting agents I have used. After 7 years in London and many more moves in that time, I haven't come across an agency that deals with not only the lettings but the process leading every step until the …
5/5
GoogleWe asked JLL to look for a tenant for our new apartment in the new Portrait development in Lewisham. As we prefer to manage the property ourselves, all we required was an …
5/5
GoogleMy first time being a tenant in London and my experience was great. Hayley was very good, and also every one else I had contact with as well, including Bruna the administrator was very helpful and upfront in answering all my doubts and …
5/5
GoogleI believe, that any foreigner trying to settle on a permanently basis in a new country can have difficulties finding a new home or apartment, because of lots of unknown every day and every where. …
5/5
GoogleHayley were very helpful and gave info about more available properties. She even stayed behind her working hours to show us the property. All the way from choosing the flat to finally moving in to it was smooth and quick. All agents in JLL …
5/5
GoogleWe owe much to Nadine. We are a family of three and Nadine has recognised and responded directly to our needs. She has been proactive, resourceful and very professional from the beginning to the end of our search, effectively simplifying an …
5/5
GoogleWe had a positive experience selling our flat with JLL Greenwich branch. Having had a bad experience with an online estate agents, both Alex Sibley and Jay Weston were a great help and were proactive in arranging viewings and finding buyers …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
