Trusted Agent profile · Greater London, London and West Yorkshire

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JLL estate agents in London, Blackheath, Chelsea and 4 more

4.6

★★★★★ Excellent

5,396 reviews across 14 offices and 4 platforms

residential.jll.co.uk

JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,396 reviews on four platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

4,867

Reviews on Google

All 14 offices

Facebook logo

4.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

412

Reviews on Trustpilot

All 14 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers5 reviews

5.0 / 5 Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...VICTORIA, 23 September 2016Read all 5 from sellers

Buyers7 reviews

5.0 / 5 Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Geoff, 29 March 2020Read all 7 from buyers

Landlords34 reviews

4.9 / 5 JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...David, 8 February 2021Read all 34 from landlords

Tenants30 reviews

4.8 / 5 I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Rania, 15 September 2026Read all 30 from tenants

Our offices

JLL's 14 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,847 reviews on Google only. Show every review

4/5

Google

Rating only, no written review.

Deera · 30 May 2018 · JLL City of London

1/5

Google

Rating only, no written review.

J · 30 May 2018 · JLL City of London

5/5

Google

Neil and his team are highly professional and helpful. Excellent service! Would recommend.

J · 30 May 2018 · JLL City of London

5/5

Google

Always with "Joyful Landlord Leasing" property to work with JLL team to have continuous, without break, rental income despite tenancy agreement expiry. Hope JLL will keep up their team 's great contribution.

Elson · 30 May 2018 · JLL City of London

5/5

Google

We rented through JLL for over 2 years and received first class service throughout. The relationship team was very responsive and helpful re changes in the flat and other questions. We would recommend the London JLL team to anyone.

Nicolai · 30 May 2018 · JLL City of London

5/5

Google

Great service provided and Neil has gone beyond normal to make our experience pleasant and easy.

Deepakjit · 30 May 2018 · JLL City of London

5/5

Google

It was great to rent with JLL, Neil was professional and was always responsive to all our emails.

Pear · 30 May 2018 · JLL City of London

5/5

Google

Rating only, no written review.

Robert · 30 May 2018 · JLL City of London

5/5

Google

Great service from Hannah, Neil, Kate and all the team. Went above and beyond to help a novice landlord! Thanks guys.

Gary · 30 May 2018 · JLL City of London

5/5

Google

I rented a flat managed by JLL for little bit over three years. Any maintenance issues or repair requests were addressed very quickly. Mohammed, Neil, and Hannah are great, very professional. Will be happy to work with them in the future, great team.

Sergey · 30 May 2018 · JLL City of London

5/5

Google

I bought a flat thro JLL and rented thro them on 2 occasions . One of the best estate agents I have dealt with . Very efficient , very responsive and great communicators. Very realistic and fair valuations . Extremely helpful, can't really fault them . Would strongly recommend them !

Andy · 30 May 2018 · JLL City of London

5/5

Google

Great experience renting through JLL. Made what is usually a stressful and complicated process very easy and even enjoyable. Neil and Kate in particular were exceptionally helpful, always responsive to emails and answered all of our of questions quickly and clearly. As new renters in London and having had bad experiences in the past with other agencies we couldn't recommend the JLL team enough and we would certainly rent with them again in the future.

Matt · 30 May 2018 · JLL City of London

5/5

Google

Amazing agents, with a very friendly and understanding of needs approach.

Berat · 30 May 2018 · JLL City of London

5/5

Google

Excellent service from the whole team. Thank you

Jo · 30 May 2018 · JLL City of London

3/5

Google

Felt like everyone was getting ready to leave...........

Christian · 30 May 2018 · JLL City of London

5/5

Google

Was here for short time but very modern building

Francis · 26 May 2018 · JLL Mayfair & Marylebone

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about JLL

Which JLL office has the most reviews?

Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.

Where are the JLL offices?

The 14 JLL offices, by town:

  • Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
  • Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
  • Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
  • Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
  • City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
  • Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
  • Greenwich: 22 College Approach, London, SE10 9HY
  • JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
  • Kensington: 387 Kensington High Street, London, W14 8QA
  • Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
  • Manchester: 1 Oxford St, Manchester, M1 4PB
  • Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
  • Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
  • Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?

5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."

What do buyers say about JLL?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."

What do landlords say about JLL?

34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."

What do tenants say about JLL?

30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."

Has JLL won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.

Reviews may appear on more than one platform.

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