Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,396 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,396 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,847 reviews on Google only. Show every review
5/5
GoogleBoth professional and friendly. They provide great service. We rented one bedroom flat. They keep you informed and response to queries quickly with detailed information. All the team is great. all the process went smooth throughout thanks to Rosie Golder.
5/5
GoogleRosie helped us with our acquisition at Woodberry down. She attended to every query swiftly and v professionally. We look forward to working with her in future.
5/5
GoogleExcellent service, highly recommended!
5/5
GoogleRating only, no written review.
5/5
GoogleRosie and Laura are both super helpful throughout the process of renting a flat. Definitely recommend anyone who is looking for a flat to ask for their help!
5/5
GoogleExcellent service from Rosie and the JLL team - highly recommended!
5/5
GoogleThe best Agency I've come across. Both Peter and Rosie were more than helpful from start to finish and provided a service that was friendly and professional. Thoroughly recommend JLL. Thank you guys!
5/5
GoogleExcellent service, really helpful and very good at accelerating the process to get our purchase of our first property over the line.
5/5
GoogleReally easy process from searching for an apartment through to moving in. I would highly recommend JLL they were very friendly, and helpful.
5/5
GoogleGreat service, very knowledgeable about the area and they found us a tenant even before we officially put the property on the market.
5/5
GoogleIt has been a pleasure dealing with Rosie Golder & team for the services rendered in securing a tenant.
5/5
GoogleGreat experience and service, Rosie and Laura were very helpful and efficient!
5/5
GoogleRosie was absolutely fantastic throughout the whole process. She helped me secure the apartment of my dreams and did everything possible to make it happen! Thanks again Rosie! I would highly recommend the whole team Rosie, Laura and Peter.
5/5
GoogleCouldn't recommend our agent Rosie enough. She was very helpful with everything and most importantly helped speed the completion process .
5/5
GoogleFantastic experience of buying with JLL. Responsive, caring, great with detail and helpful. Rosie was a real star. Would highly recommend.
5/5
GoogleRosie and team were wonderful to work with. We are very thankful.
5/5
GoogleAgent was responsive and overall renting process went pretty smooth.
5/5
GoogleRating only, no written review.
5/5
GoogleRosie and Laura were very helpful.We would highly recommend Jll Woodbery Down.Reliable and quick service.Thanks again
5/5
GoogleGreat work, very professional. Laura and Rosie were amazing and available at all times! Highly recomend
5/5
GoogleJLL staff have been very helpful and supportive. Thanks to Hayley and Bruna for great job. Top class customer service.
5/5
GoogleMichael and Bruna were so quick and helpful from the moment we sent an enquiry until we moved into the flat. I've never had such a good experience with an estate agent and would recommend to anyone!
5/5
GoogleWe had interacted with Nadine from JLL. She was very helpful in spotting us a property in geeenwich. Her service was really excellent and she was able to help and get us accomadated despite the tighter deadline we had. Thanks to her and JLL.
5/5
GoogleMichael Chu was very friendly, approachable and most importantly, prompt and responsive. Service was great and definitely made the move easier! Thank you JLL. :)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
