Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,848 reviews on Google only. Show every review
5/5
GoogleJLL is providing us with an excellent service. We have been dealing with Yusuf and Holly, who have always replied promptly to our emails and they have gone the extra mile to satisfy our needs! Thank you so much guys for your amazing support!
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleAverage service. They usually fix their screw-ups eventually.
5/5
GoogleVery professinal agent, any problems we had were dealt with speed and efficiency.
5/5
GooglePrompt, Helpful, Responsive and much more. I would highly recommend them!
5/5
GoogleWe are with JLL with 3 years now. Unfortunately we had couple of issues in this year in the flat, but luckily everything sorted professionally and quickly, many thanks for Yusuf Ziya. He handled our problem as it was his. Thanks for that!
5/5
GoogleCustomer Service at JLL is fantastic. Currently dealing with Yusuf Ziya from JLL on an issue at my apartment. He is professional and responds swiftly to all my emails. Most importantly my issue got resolved. Well done Yusuf. Keep up the good job.
5/5
GoogleAs a tenant, I had a very smooth experience with JLL. Catie, our property manager, was prompt and professional at all times.
5/5
GoogleHave been using services of JLL as a landlord for past 15 months. Our team, Yusuf and Sophie are professional, communicate regularly and promptly and are very thorough.
5/5
GoogleI am thankful to have JLL' s management team especially Yusuf Ziya and Hasina to take care of my apartment in London. They are always there for me and they go extra miles in providing quality services to client. Good Job!
5/5
GoogleVery helpful team, always respond. Nice guys, highly recommend!
5/5
GoogleI have been a tenant of a property managed by Yusuf Ziya for about a year now. He has been very professional, and always responds to my queries/requests promptly.
4/5
GoogleYusuf is my LL agent, really efficient and is nice to speak with him! recommended!!
5/5
GoogleHave been very happy with JLL's management team. Currently working with Joseph Lam and he has been very helpful and efficient in sorting out all problems with our tenant and in organising repairs swiftly and reasonably. Well done Joseph!
5/5
GoogleI am very happy with the great support and services provided by JLL. Very responsive and kind, I would recommend it.
5/5
GoogleI've been using JLL for management services for several years. Still receiving high level of service. Currently using Yusuf and he has been very helpful and efficient. I'm very appreciative!
5/5
GoogleI would highly recommend Mara as a property manager as she always went out of her way to help. Great communication and service.
5/5
GoogleJLL Greenwich have proven to be the most professional company i've worked with when buying, Letting or managing property. Graham in sales, Yasmin in lettings and recently Yusuf, property management are smart, pleasant people - quick to solve any issue, which gives great peace of mind
5/5
GoogleJLL provides a really good service. They always can help me to solve me problems in an efficient way. Thanks property manager Yusuf, he is very patience and responsible. I am very happy to choose JLL as my property company.
5/5
GoogleI am so pleased with our Property Manager Shivani, who has been very attentive, helpful and quick to respond to every little request or question we've had. It's a real pleasure dealing with her and I feel reassured that that we are in good hands.
5/5
GoogleDealing with Natalie as a Property Manager is amazing. She is incredibly responsive and no query is too difficult. It has significantly contributed to the enjoyment of the move and the property. Looking forward to the next few years!
5/5
GoogleVery professional, responsive and helpful. Process to rent apartment went quick and smooth.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
