★★★★★ 5/5
GoogleAlessandra and Hanan were extremely helpful and professional throughout our apartment rental agreement. Despite several external delays that were outside of everyone’s control, Alessandra remained fully committed to supporting us in completing the agreement. She was proactive and consistently took action to help move the process forward including consistently chasing third party operators. Even when we faced external obstacles that could have slowed everything down, she did everything within her capacity to mobilise the necessary steps and accommodate our requests.
Hanan was equally diligent and supportive. She ensured that both the tenant’s and the landlord’s rights were protected and handled appropriately. She provided clear guidance on both minor and major matters and was consistently responsive, even at short notice.
Hedi · 17 March 2026 · JLL Finsbury Park
Agent replied · 20 March 2026
Many thanks for leaving a five star review.
★★★★★ 5/5
GoogleGreat experience with this estate agency. The team has been very helpful, supportive, and responsive throughout the process. They made everything much smoother and were always willing to answer questions and offer guidance. I’d definitely recommend their services.
Florans · 17 March 2026 · JLL City of London
Agent replied · 17 July 2026
Thank you for your wonderful review. We are delighted to hear our team could make the process smooth and provide helpful guidance. Your recommendation means a lot to us!
★★★★★ 5/5
GoogleA first class service! From the first moment I opened the door and explained my request, I received a fantastically warm welcome from everyone in the Hornchurch office. The service has been superb so far. Nothing is too much trouble for them. A lovely friendly family firm. I would highly recommend.
Linda · 17 March 2026 · JLL City of London
Agent replied · 17 July 2026
Thank you so much for your lovely review!
We’re thrilled you felt so warmly welcomed at our Hornchurch office. Your kind words and recommendation mean a great deal to our family team. We’re always here to help.
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
I can’t recommend Neil and Kellie at the Hornchurch branch highly enough. They have been absolutely fantastic in helping me sell my house. From the very start, they’ve been friendly, approachable, and incredibly knowledgeable, always taking the time to explain everything clearly and keep me updated throughout the process. Their professionalism and dedication really stand out, and they’ve made what could have been a stressful experience feel smooth and well-managed. When other agents have been pushy HB have been the complete opposite. An excellent team and truly outstanding estate agents!
Emma · 17 March 2026 · JLL City of London
Agent replied · 17 July 2026
Thank you so much for your wonderful review.
We’re delighted to hear that Neil and Kellie are supporting your sale and providing such a smooth and positive experience. Giving clear communication and supportive service is exactly what we strive for, so your feedback means a great deal to us.
Thank you again for your trust and recommendation.
★★★★★ 5/5
GoogleWe’ve had a really positive experience so far. Kellie and team have been transparent, professional, and incredibly reassuring, especially when we were feeling nervous during parts of the process. They’ve kept us well informed at every stage and have made what can be a stressful experience feel much more manageable. We really appreciate their support and guidance and would happily recommend them.
Ursula · 17 March 2026 · JLL City of London
Agent replied · 17 July 2026
Hi Ursula, thank you so much for your kind words.
We are so happy to hear that Kellie and the team have been able to provide reassurance and clear communication throughout the process. Making what can be a stressful time feel manageable is exactly what we aim for.
We truly appreciate your recommendation and support.
★★★★★ 5/5
GooglePhil, Neil and Kellie and all the other members of staff I’ve dealt with at the
Hornchurch branch have been fantastic!
Great advice and communication from the very start along with a very honest and accurate valuation with competitive fees that ultimately resulted in tying up a sale in what could be considered a very difficult period of time in any year ( the run up to Xmas)!!!
With some pre Budget “Rachel Reeves” nerves across the whole market to boot!
And more importantly, each and every one of the team are very personable people.
Great work 👏🏻👏🏻
Paul · 17 March 2026 · JLL City of London
Agent replied · 17 July 2026
Thanks so much for your fantastic review Paul. We are so pleased that Phil, Neil, Kellie, and the Hornchurch team could provide great advice, clear communication, and a smooth sale, even during a tricky time in the market. Your kind words about our team mean a lot to us.
★★★★★ 5/5
GoogleGreat service from the team.
Kept me updated along the way and made communication so easy between all
Parties.
5 stars all the way.
Would 100% recommend,
Mohammed · 17 March 2026 · JLL City of London
Agent replied · 17 July 2026
Thank you for your kind review and recommendation. We’re really pleased to hear that the team kept you well updated and made communication easy throughout the process. We truly appreciate your support.
★★★★★ 5/5
GoogleFrom the very beginning I had a good feeling about using this office. Phil was to the point and informative. He gave me what I thought was a honest appraisal of my property. During the process the staff were helpful and accommodating and willing to help with any questions I had . The entire process from start to completion was a smooth stress free experience. My property is officially sold on the 9th . Thank you for your help and support. I would recommend the Hornchurch office to anyone selling their property.
Ken · 17 March 2026 · JLL City of London
Agent replied · 17 July 2026
Thank you so much for your wonderful review! We’re delighted Phil and the team made the process smooth and stress-free for you. Congratulations on your sale, and thank you for recommending our Hornchurch office, we truly appreciate your support!
★★★★★ 5/5
GoogleRating only, no written review.
Faisal · 15 March 2026 · JLL Mayfair & Marylebone
★★★★★ 5/5
GoogleIt has been a pleasant experience with JLL who helped me to find an accommodation that suits my requirement. Ayesha was patient in answering all my queries. Indra then took over and along with Ayesha helping in every step of the …
Sriram · 14 March 2026 · JLL Canary Wharf
Agent replied · 24 March 2026
Many thanks for taking the time to leave such positive feedback.
★★★★★ 1/5
GoogleAvoid JLL if you want to be treated like a human being.
Three days after moving in, still surrounded by boxes, my property manager Taj …
Iris · 14 March 2026 · JLL Canary Wharf
★★★★★ 5/5
GoogleVery quick, efficient and trustworthy! The best agency I have ever met. Everything was sorted out at 10 days the most. I fully recommend this agency.
Vasilis · 13 March 2026 · JLL Stratford
Agent replied · 13 April 2026
What superb feedback to receive, many thanks for taking the time to review.
★★★★★ 5/5
GoogleErjana was so great in helping our family relocate back to London in the Stratford area. Couldn’t be more grateful for helping us find the perfect home for our little family. Thanks so much Erjana for your help once again, you’ve been amazing.
Marcus · 13 March 2026 · JLL Stratford
★★★★★ 5/5
GoogleKyle Y is an extremely polite and understanding gentleman, he took the time to understand our rental needs and help steer us in the right direction. Efficient and proactive, no fluff and no nonsense. An absolute asset to the team at JLL Stratford. All the best.
Ken · 13 March 2026 · JLL Stratford
★★★★★ 5/5
GoogleI had an excellent experience with George Reeves! He was supportive throughout the whole process and had great communication with us. We are very happy with our experience and couldn’t recommend highly enough!
Louisa · 13 March 2026 · JLL Kensington
★★★★★ 5/5
GoogleGeorge Reeves helped us move in less than a week. He makes things happen! He demonstrated tremendous speed, removed bottlenecks, and he was solution oriented. He was very flexible throughout the process and showed empathy. I will call him first for my next move! You can count on his ability to get things done! A true a professional!
Mamadou · 13 March 2026 · JLL Kensington
★★★★★ 5/5
GoogleDovile and Bruna provided exceptional service, professional, friendly, customer focused and efficient. We moved into the rental property just ten days after viewing for the first time and they even knew a brilliant removals firm. I feel very fortunate to have met Dovile and wouldn’t hesitate to recommend JLL Greenwich Real Estate.
Benedicta · 13 March 2026 · JLL Greenwich
★★★★★ 5/5
GoogleRating only, no written review.
Edward · 13 March 2026 · JLL Greenwich
★★★★★ 5/5
Googlegreat team ,would highly recommend selling your property with them
Karl · 10 March 2026 · JLL City of London
Agent replied · 10 July 2026
Thank you so much, Karl, for your 5-star review! 🌟 If you ever need assistance in the future, don't hesitate to reach out. Wishing you all the best! 🏡😊 …
★★★★★ 5/5
GoogleOutstanding service from a dedicated and professional team. Nothing was too much trouble. Would highly recommend.
Janet · 10 March 2026 · JLL City of London
Agent replied · 10 July 2026
Thank you so much, Janet, for your wonderful 5-star review! 🌟 We're delighted to hear that you found our service outstanding and our team dedicated and professional. It's our goal to make every experience seamless, and we're thrilled to have met your expectations. Your recommendation is greatly appreciated. If there's anything else we can do for you in the future, just let us know. Wishing you all the best! 🏡😊
★★★★★ 1/5
GoogleWe had a great experience setting up the tenancy, but as tenants the management of the flat has been upsetting so far. No reply to our emails, broken washing machine not being repaired, and more. In fact, the company is in legal breach of contract... I wouldn't recommend it neither as tenant or landlord. It strike me as a company that took up too many flats to manage for their capacity.
Furthermore, they did not communicate the costs for hot water for the building prior to the tenancy, which in my opinion is a deceptive practice.
Jean · 10 March 2026 · JLL Blackheath
Agent replied · 24 March 2026
Dear Jean, please can you contact Suth.luciancanbert@jll.com to raise your concerns and he will be able to respond fully. Many thanks
★★★★★ 5/5
GoogleWe recently rented a flat through JLL, guided expertly by Dovile and Bruna. The whole process was extremely smooth - any questions we had were answered quickly and with detail. The team were happy to go and view the property ahead of the move in date to provide information on queries we had - a true 5 star service! The property is largely problem free, however any issues we’ve had have been dealt with expertly by Keely our Property Manager - greatly appreciate how efficiently issues have been dealt with. Having previously rented with a different agency, the team at JLL are head and shoulders above and wouldn’t hesitate to recommend them!
Alfie · 10 March 2026 · JLL Blackheath
Agent replied · 24 March 2026
Thank you Alfie for leaving such positive feedback.
★★★★★ 5/5
GoogleWe honestly couldn’t be happier with our experience with JLL in Greenwich. From our first conversation, the whole team made us feel completely looked after. They were professional, efficient, and genuinely warm and approachable which made what can be a stressful process feel entirely manageable.
A very special thank you goes to Michael, who introduced us to our dream home and kept everything progressing at every stage. Michael was always on hand to answer our questions, offer reassurance, and ensure nothing stalled. Like many people, we found our new home before our own property was even on the market but Michael sold ours in under a week, which truly knocked our socks off!
We felt supported throughout the entire way and couldn’t be more grateful. We’ve already recommended the team to so many people locally and wouldn’t hesitate to do so again. Thank you for making such a significant life event such a positive and memorable experience for our family.
Lucy · 10 March 2026 · JLL Blackheath
Agent replied · 24 March 2026
Thank you for taking the time to leave such detailed feedback, I will ensure this is passed on to Michael.
★★★★★ 5/5
GoogleI am a FTB and I just exchanged on the property I put an offer to that was handled by JLL Greenwich. My EA was Michael Chu who is an excellent professional. It was a bumpy ride mostly due to solicitors being slow. Michael was excellent at helping me navigate difficult situations related to getting answers on survey findings arranging viewings as well as chasing the sellers solicitors for answers we were eagerly waiting for. Buying a flat/house is an inherently stressful process but Michael and JLL were amazing at making it smooth and trustworthy. If/when I go through this process again I am sure I will choose Michael to help me out!
George · 10 March 2026 · JLL Blackheath
Agent replied · 24 March 2026
Many thanks for taking the time to leave such detailed five star feedback.
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