Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,396 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,396 reviews on three platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,847 reviews on Google only. Show every review
5/5
GoogleBoth professional and friendly. They provide great service. We rented one bedroom flat. They keep you informed and response to queries quickly with detailed information. All the team is great. all the process went smooth throughout thanks to Rosie Golder.
5/5
GoogleCannot recommend the JLL team at Woodberry Park highly enough; we dealt with Peter, Rosie and Laura and they were all extremely efficient and quick to answer any questions we had. Finding a good agent in central London is near impossible but the whole process went without a hitch thanks to the team at Woodberry Park. We were even happy to pay the administration fees as the service was so good it was worth it. I would not hesitate to recommend this agent to anyone looking for a property to rent.
5/5
GoogleVery professional, responsive and helpful. Process to rent apartment went quick and smooth.
5/5
GoogleRosie and team were wonderful to work with. We are very thankful.
5/5
GoogleFantastic experience of buying with JLL. Responsive, caring, great with detail and helpful. Rosie was a real star. Would highly recommend.
5/5
GoogleExcellent service
5/5
GoogleI found all the staff friendly and extremely helpful.
5/5
GoogleGreat service from helpful friendly staff. Will use again and happily recommend to anyone.
5/5
GoogleGood service provided by all, good advice and very helpful.
5/5
GoogleFantastic service Micheal Poole were great sold our house in 4 days ! Always keeping us up to date would recommend them to anyone looking to buy or sell thanks Rebecca and adam
5/5
GoogleRating only, no written review.
5/5
GoogleHelen Walsh was amazing and we felt very well informed by her with our move. She was very professional and always kept us up to date.
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent service
5/5
GoogleI found all the staff friendly and extremely helpful.
5/5
GoogleGood service provided by all, good advice and very helpful.
5/5
GoogleGreat service from helpful friendly staff. Will use again and happily recommend to anyone.
5/5
GoogleHelen Walsh was amazing and we felt very well informed by her with our move. She was very professional and always kept us up to date.
5/5
GoogleFantastic service Micheal Poole were great sold our house in 4 days ! Always keeping us up to date would recommend them to anyone looking to buy or sell thanks Rebecca and adam
5/5
GoogleHelen Walsh was amazing and we felt very well informed by her with our move. She was very professional and always kept us up to date.
5/5
GoogleFantastic service Micheal Poole were great sold our house in 4 days ! Always keeping us up to date would recommend them to anyone looking to buy or sell thanks Rebecca and adam
1/5
GoogleExtortionate and no customer service skills.
1/5
GoogleWas shown around a rental property and after three weeks still no word from any of the staff. House now gone to someone else. Non existent customer service skills. Avoid at all costs
5/5
GoogleNeil and Kate at JLL did an awesome job with my London apartment lease - flexible, efficient and friendly! 5-stars!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
