5/5
GoogleRating only, no written review.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,397 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,397 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE920 reviews · 663 on Google (4.7)80 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,848 reviews on Google only. Show every review
Google5/5
GoogleA professional agent to help the overseas landlord to manage their property in UK …
5/5
GoogleJLL (in the capacity as a property manager) is resourceful and reliable. They have a good network of services providers who could attend to issue fairly quickly (for example, Ralph as the handyman). …
5/5
GoogleI've had the same reserves as surely many had on real estate agents - but have been positively surprised! The team at this JLL office take their job seriously, and work highly professionally. Speedy responses, reasonable expenses are no …
5/5
GoogleFriendly and efficient - great service! We dealt with Oliver and Daniel at JLL Nine Elms, and they were excellent. Both very friendly, and accommodating - explaining everything and making additional enquiries when necessary on our behalf. …
5/5
GoogleMany thanks to Peter from JLL Finsbury Park for taking on the sale of our shared ownership flat in Woodberry Down. Even though it is not something he had done before he has been reactive, persuasive, he made the entire process smooth!!! …
5/5
GoogleFrom the moment I stepped into the JLL office Rosie Golder was a very informative and helpful person. She organized on site viewings at very short notice, and was always very prompt to reply to messages and emails about things I wasn’t sure …
5/5
GoogleWe've just started renting with JLL and we couldn't be happier about it. Since the first viewing we've had with one of their agents (Rosie), we immediately had a very nice vibe from both the property and the agent. Given that we knew this …
5/5
GoogleJLL were the agents for our re-assignment 6 months before completion of a flat we bought off-plan. They were a pleasure to deal with - straight-forward, honest, accessible, and positive. It was an easy process and a very good experience. …
5/5
GoogleVery professional, honest about the market and nothing is too hard or too much to ask
1/5
GoogleAwful service by one employee there - thomas farrar. Failure to tell us when moving in that there is hot water bill and a separate cold water bill, and then 9 months after moving in tells us we are in a arrears of the bill which wasn't even …
5/5
GoogleI've been using JLL for the last 5 years either buying, renting out and selling my property. The entire team always responsive, professional and helpful. Especially Sharan who always goes the extra mile to keep me informed and updated in a timely manner. Even after the business was completed they still assisted me with details I needed when asked, which is more than I can say about other property related business's I've dealt with.
5/5
GoogleCannot recommend the JLL team at Woodberry Park highly enough; we dealt with Peter, Rosie and Laura and they were all extremely efficient and quick to answer any questions we had. Finding a good agent in central London is near impossible …
5/5
GoogleWe had a really great experience in renting our new flat with JLL! Rosie and Laura were helpful, efficient and quick to answer any questions throughout the whole process. …
5/5
GoogleWas looking to rent an apartment in Woodberry Down and stumbled on an ad for a flat by JLL. Although, the apartment I was initially interested in had been taken by another person, Rosie suggested other suitable available options that were …
5/5
GoogleOne of the best experiences with a real estate agent in London. Rosie is very professional and efficient. Very patient as well as we looked for the ideal flat for a few months and she kept us informed of properties in the area. We were …
5/5
GoogleIn one of those almost unbelievable scenarios, I walked in on a whim for the first time in JLL’s Chelsea office on a Monday, was very welcome by Andrew and Lydia and by Wednesday lunchtime Lydia had produced a serious offer from a prospective tenant. Truly a record. I could not have been happier with Lydia’s professionalism, efficiency, responsiveness and positivity. Everything progressed very correctly and quickly and and the tenants moved in less than two weeks later. My overall impression of JLL Chelsea is of a growing outfit where the accessibility and friendly immediacy of a small team operates within the legal, professional and ethical framework of a much larger company. Thank you Andrew and Lydia, excellent job.
5/5
GoogleMy experience with JLL has been superb! From start to finish I have received continuous support in finding the most perfect property in London. Moving from a small town in Blackpool to the big city was a huge lifestyle change for me! However, JLL has guided me through this process 100% with kindness and positivity. When I met with Amie, one of the agents from JLL, she was a true delight to deal with! And she has made this moving house process so easy. Thank you to the whole team at JLL, you're a pleasure to deal with and I will be recommending you to lots of colleagues and friends of mine. I am very happy.
5/5
GoogleOur Winslow home had been listed for some months with another estate agent, with very little outcome. We decided to switch to Wilkinsons and things then moved quite quickly. The sales process was completed painlessly and without any major problems. We would definitely use Wilkinsons again.
Agent replied · 5 September 2026
Thank you. I am very fortunate to gave such a great team and our Winslow team really have passion and expertise.
2/5
GoogleWilkinson’s is a story of two halves. The first half, namely Susan & Catherine are very pleasant and helpful and were supportive throughout a difficult house purchase. However a lot of this was spoilt by the complete lack of customer care and attention by their colleague Andy. Twice we visited their agency and on both occasions it felt like we were intruding. On today’s occasion it was to pick up the keys for our new home. Not only was there absolutely no welcome, there was also no care and consideration that this should have been a special and exciting moment for us. Andy did not know the keys were ready for release. This I could forgive if he had offered us a seat, maybe a coffee and warm welcome and assurance that he would resolve it. But no. We got ignored, we got to hear him being very rude and leaving a rude and abrupt message for Catherine. Once he’d decided he would release the keys we got stomping about the office whilst he searched for them, only to find they were already on his desk. I’ve had better experiences buying a coffee! I left this review on their Facebook page with 3 stars, thinking that someone might have been in touch, but we’ve heard nothing until today when they emailed to ask if we would leave a review. Because of this I’ve downgraded to 2 stars. If we ever come to sell I wouldn’t use this agency.
Agent replied · 5 September 2026
Hi Stephanie, I have just read this with horror - now that it has just come through to me as an alert just a few minutes ago. Would be very happy to discuss the transaction and the whole experience, as well as your last visit to the office? Simon Wilkinson
5/5
GoogleAfter a few disappointments along the way we finally moved to Winslow with the help of Wilkinsons. Catherine in particular has been wonderful throughout the process. Nothing has been too much trouble, even though the commission may be heading to another agent, which is a shame. The care with which she goes about her job is admirable. If other agents showed half the dedication as her, the industry would be looked on with a lot more favour than it is. With thanks Steve and Lindsey Herbert
Agent replied · 5 September 2026
Thank you so much for your kind comments and for taking the time to review the Winslow branch of The Wilkinson Partnership
5/5
GoogleAmazing letting agent. Very efficient for the administrative procedures. I strongly recommend this company and particularly Raphael and Emma.
Agent replied · 29 August 2026
Thank you for your positive comments. You’re very easy to deal with and no doubt will make an excellent tenant. We wish you happiness in your new home
5/5
GoogleAs a first time renter and relocater I was extremely anxious about the process but Raphael and Emma we're communicative and helpful throughout. I'd highly recommend them. We've just moved into a brilliant property thanks to them and are delighted with it.
Agent replied · 29 August 2026
Thank you so much for the great review it was a pleasure to help you.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
