5/5
GoogleLydia and her team where swift and so helpful as they found me a home and helped me settle in smoothly. I couldn't recommend them enough!
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE921 reviews · 663 on Google (4.7)79 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,848 reviews on Google only. Show every review
Google4/5
GoogleRating only, no written review.
5/5
GoogleThe building's location and decor are excellent, the service is excellent, the coffee is excellent, London and the people are excellent.
5/5
GoogleGood people, best service, great companion.
5/5
GoogleRating only, no written review.
5/5
Googlelovely people and super smooth service, definitely recommended!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied
Dear Amal Amal, thank you for your review. We are very sorry that you have been disappointed with our services. We have tried to identify what went wrong with your enquiry, however, we cannot find your details on our system. In order for us … More
1/5
Googlescam agency. withholding deposit against the law.
4/5
GoogleI have just moved in today and the service so far has been good. Everything is smooth and the team is helpful.
5/5
GoogleHaving been dealing with JLL Kensington for the last 3 years, they always have been good and proved consistency and punctuality; say what they do and do what they say, sometimes you miss such qualities in central London. Thanks to Senior Tenancy Manager KA for the recent very good job.
5/5
GoogleExcellent Professionals - Jess and Tom were discreet, efficient and speedy in securing the purchase of our new property. Refreshingly savvy with a sense of humour that helped ease what is usually a tedious process.
5/5
GoogleService was prompt, flexible and friendly, with great results. This is a very happy and satisfied client. Thank you JLL
5/5
GoogleTom Smithdale and the JLL team were very communicative and helpful in regards to my transatlantic move. I was unable to view the apartment in person but he continually kept me updated on every aspect of the unit with video tours and pictures and made the process as easy as possible. Thank you!
5/5
GoogleThe JLL team were very efficient and professional and found us a suitable tenant within a short time. Our appreciation and thanks.
5/5
GoogleGood team, good agency. Very welcoming and friendly. I'd use them again and again
5/5
GoogleTom Smithdale was exactly what I needed - I went for the first property he showed me and it was easily the least painful experience I have ever had with estate agents. If that doesn’t sound like fulsome praise - it should; Tom made everything easy and fast. Would recommend him to anyone fed up with the hunt for their new home!
5/5
GoogleExcellent customer service. A very friendly professional team. Jacqui and Gemma have been amazing throughout my purchase, knowing I was on a tight timescale. Nothing was too much trouble regarding numerous viewings of my chosen property, and I was given plenty of good advice and recommendations. I would definitely recommend Frost, Chesham.
Agent replied · 22 May 2026
Hi Jean, Thank you so much for taking the time to write this glowing 5* review for the Chesham team. We're delighted to hear that Jacqui and Gemma have excelled with their customer service and have provided you with good advice and information throughout your house purchase. We will pass your comments on to Jacqui, Gemma and our senior management team. Wishing you every happiness in your new home. Best wishes from all The Frost Partnership Team
5/5
GoogleExcellent professional service from all the staff especially Gemma, who kept us informed regularly throughout. Would recommend anyone wishing to buy or sell to use Frosts! Thanks again.
Agent replied · 22 May 2026
Hi Steve, Many thanks for taking the time to write this 5* review and for your recommendation. We're delighted to hear that Gemma and the Chesham team provided you with excellent customer service. We will pass your positive comments on to Gemma and our senior management team. Best wishes from all at The Frost Partnership
5/5
GoogleWe had an excellent service from the whole team, especially Gemma, who did a great job.
5/5
GoogleCan not fault the friendly and efficient service from Gemma in Chesham. Every step of the process was made easy and Gemma was so helpful.
Agent replied · 22 May 2026
Hi Louise, Thank you for taking the time to write this 5* review for Gemma in our Chesham office. We will pass your comments on to both Gemma and our senior management team.
5/5
GoogleWhat a team! From sale to completion in less than 6 weeks. Kept informed all the way, nothing was too much trouble. Thoroughly recommend this company.
Agent replied · 22 May 2026
Hi Lesley, Many thanks for taking the time to write this glowing 5* review for the Chesham team. We're delighted to hear that they achieved such a quick property sale for you. We will pass you comments on to all involved. Best wishes from all at The Frost Partnership Estate Agency
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
