Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,848 reviews on Google only. Show every review
5/5
GoogleSarah has been the most helpful agent that I have spoken to. My search took about 3 weeks with people who werent very helpful at all, the day I walked into the office and spoke to Sarah, I realised how knowdgeable she was, and she helped us find our place and have it all agreed within 2/3 days. Thanks Sarah.
5/5
GoogleJLL were excellent. The easiest and most helpful agents I've used.
5/5
GoogleTricky situation resolved with speed, compassion and efficiency. Grateful to Nadina and Helena in particular, who were just fantastic. Highly recommend JLL for lettings.
5/5
GooglePhenomenal service, super helpful and nice. Sarah was very professional yet very much down to earth and kind. 5 out of 5
5/5
GoogleI have experienced several property agents and JLL is the best so far. They provide the proffessional and supportive service. They have the answers for every queries. I highly recommend JLL without hesitation! I found the property 100% matching my requirements. Especially thanks to Michael and Bruna from JLL!
5/5
GoogleMyself and my partner were looking to move flat and we worked with Isobel. She was brilliant to work with, very professional and great service. She really went out of her way to help us. Service of agency in general was very good and easy to contact. Would recommend.
5/5
GoogleWe recently purchased a house through JLL, liaising with Charlotte. The process was very efficient and friendly from start to finish. We worked with Charlotte from the first viewing and throughout the conveyancing process. She gave us regular updates and followed up on all our questions.
5/5
GoogleRating only, no written review.
5/5
GoogleJLL sold my house within days and I also purchased a house from JLL. Fantastic team, great communication and a great support all the way through to completion. Thank you!
5/5
GoogleProffesional and friendly, very happy with the attention and service provided.
4/5
GoogleFriendly and extremely helpful when it came to things like arranging convenient collection of keys or chasing the vendor for information.
5/5
GoogleI have to say thank you to Adam. He is the one who helped me to purchase my flat 2 months ago. Great customer service and support.
5/5
GoogleIt was great to have JLL Greenwood agent in helping me to rent out my apartment, especially Senior Tenancy Manager Bruna Faria. I was always kept updated and was helped out in sorting out all procedures that made the whole issue easier.
5/5
GoogleAs someone moving to London for the first time, and who was having to make decisions from another country, I really appreciated how JLL made the letting process as stress-free as it could possibly be for me. Everyone I interacted with (Isobel, Michael, Bruna) was very helpful, friendly and communicative.
5/5
GoogleIsobel at JLL Greenwich was super quick at getting me in to view what would inevitably be a very popular property, and as a result we managed to get my offer secured the same day, and it was subsequently accepted- so I am very grateful to her for her very professional help!
5/5
GoogleWe met with Charlotte on a view and she really help us find our next home. It was really refreshing to find someone who listened to our requirements who then took the time to match this with a property but also helped us negotiate a price that worked for us. Many thanks!
5/5
GoogleExcellent service provided throughout the letting process by Michael and Bruna. Very helpful and responsive to all my queries.
5/5
GoogleServices received were beyond expectation, would recommend to anyone. I have worked with Isobel, who provided an extremely friendly and professional service through the whole process, while Bruna made sure that all the documentation was going smoothly. Very friendly staff in general in the office, great atmosphere.
5/5
GoogleJLL were great to work with on the sale of our house- communicative, professional and proactive. Charlotte, the senior sales consultant, who received the offer from our buyers has been especially helpful in ensuring the sale goes through smoothly, communicating with both sides on a weekly basis.
5/5
GoogleSelling our property through JLL Greenwich was a painless experience in a tough market. A perfect buyer was quickly found. Alex was always available to help with any queries and provided a highly professional service throughout. Highly recommend.
5/5
GoogleBig thanks to Michael Chu who found us a wonderful flat. Michael was very helpful throughout the house search process and he's great at tending to our needs and always punctual. thumbs up!
5/5
GoogleMichael was amazing support and agent for us. Michael continuously kept in communication, was helpful and so friendly throughout our entire process from viewing to our check in! We could not have asked for a better person to help us through what was a very lengthy process but all worth it in the end!
4/5
GoogleRating only, no written review.
1/5
GoogleAwful service. I rented a furnished apartment, however, moved in to unfurnished and was not provided with half of the furniture from the picture.
Hi Alina, I’m sorry that you had issues when you moved into the apartment. I have checked with the team and they said that this was resolved and new furniture was provided for your tenancy, but if there’s still issues, then I’d like to look into this for you. Please get in touch with me. My name is Emma Deeny and I work in Customer Services. You can reach me on 07841 860973 or emma.deeny@eu.jll.com. Thanks and I hope to hear from you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
