5/5
GoogleExcellent service - Lucian was in particular very helpful and professional
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE921 reviews · 663 on Google (4.7)79 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,848 reviews on Google only. Show every review
Google5/5
GoogleJLL has recently taken over our property as the estate agent and we are very very happy with the service and communications so far! We have been in the property for over a year now had had issues with the previous property managers but JLL have been fantastic and have sorted out issues for us straight away. Lucian, our property manager has been excellent and very easy to communicate with, responding promptly to all of our emails and ensuring we are happy with the service!
5/5
GoogleI am very pleased with the service I was provided by Suth for my broken blinds. He’s been on top from the beginning and managed the communication with the fitters brilliantly.
5/5
GoogleRosie is an incredible account manager and goes out of her way to support me and fix problems at the apartment (even when I’m holiday). She is absolutely amazing and keeps me posted of all ongoings! Thank you JLL Stratford!
5/5
GoogleSuth Lucian Canbert is my Property Manager and even though it's early days, he has provided an excellent service so far. As my husband put it, he is the hamster that keeps the wheel turning! He has been extremely proactive in minimising teething issues and providing updates. We will be travelling overseas knowing that the management of the apartment is in good hands, thank you!
1/5
GoogleAvoid. They try and take as much money from you as they can after your tenancy ends. Most of these 5 star reviews are fake or incentivised.
Agent replied
Hi MiraK, I’m sorry to see your review, but please be assured that nobody is incentivised to leave us reviews and all of the comments are left by genuine clients and tenants. Receiving negative feedback is unusual for us and we take it very seriously. Please get in touch with me, so I can look into your issues and hope to resolve them for you. My name is Emma Deeny and I look after Customer Services for JLL. You can reach me on 07841 860973 or emma.deeny@eu.jll.com.
5/5
GoogleI recently had dealings with Michael Harvey from JLL and can’t recommend him more highly. I was new to the UK market and understood little of the processes and pro’s and con’s of purchasing a property. Michael was very helpful (and patient) with all my questions and queries and provided very timely responses. I was impressed the way Michael had my best interests at heart but also of his client, the seller. Through Michael's understanding of my requirements he was able (at the last minute) to provide an opportunity to purchase my desired property, which I now gleefully own. Based on my personal experience, I would highly recommend Michael to anyone and I would not hesitate to use him again. Thank Michael!!!
5/5
GoogleMichael was very prompt in assisting with my property search. Although I didn't end up buying, his prompt and very detailed knowledge of the properties in the local area was very informative, I would return in the future to work with him.
5/5
GoogleI am very pleased with the service I was provided from Liam. Excellent person, provided a lot of options and guided me through step by step till I found the perfect apartment! Absolutely enjoyed every single seconds with Liam, great lad! Highly recommended hahahah!
5/5
GoogleI have recently bought a property with the help of Liam from JLL. Liam was always available to answer questions, even outside office hours, and made sure that the process ran smoothly. He was very knowledgeable and approachable.
5/5
GoogleGreat agency, fast and prompt reply, everything has been sorted for our moving and the communication has always been efficient - Thank you for everything (Especially Hayley for your time :)
5/5
GoogleI have booked a flat without being able to see it in person and they have been extremely supportive and helpful from the beginning until the end of the rental process. They are a trustworthy agency and deal with everything that matters so you don't have any unexpected surprises.
5/5
GoogleWe recently purchased a house through JLL, liaising with Charlotte. The process was very efficient and friendly from start to finish. We worked with Charlotte from the first viewing and throughout the conveyancing process. She gave us regular updates and followed up on all our questions.
1/5
GoogleTogether with my partner we visited this agency with the idea of ??renting the flat(30.03). One agent lady with no European beauty tryed to hypnotized with her eyes my boyfriend, playing with her hair, almost lying on the desk (the chewing gum was missing) occasionally looked at me. My partner felt uncomfortable immediately found the excuse that he works to do not have a viewing with her. I was in shock because of her unpalatable behavior.
Agent replied
Hi Sylwia, I am surprised by your comments and unsure whether you have the right agency. We’ve checked the applicants who were registered on Saturday and have no information for you. Please can you give me a call to discuss this further? My number is 07841 860973. Emma
5/5
GoogleIsobel and the team at JLL were absolutely fantastic in helping us find our new home. Having dealt with some horrific reals estate agents in London over the years, Isobel and her colleagues went out of their way to ensure the smoothest possible process, met us multiple times to re-view the property (even on short notice), punctually responded to emails and were exceptionally upfront about charges. I'd highly recommend contacting Isobel if you're looking to rent in or around Greenwich.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery professional contracts etc and our move went smoothly. I would recommend JLL
5/5
GoogleVery positive experience renting a property with JLL Finsbury Park branch. Beatrice, Lily and Natalie were very informative from the outset and provided quick responses to any questions we had. I have confidence going forward that the tenancy will be professionally managed.
5/5
GoogleVery satisfied with the whole experience overall. Rosie and Lily at JLL Finsbury Park were friendly, professional and very responsive from start to finish, and always went out of their way to make sure our questions were answered quickly and fully. I couldn't recommend them highly enough. This JLL branch and its staff is a hidden gem in the real state industry.
5/5
GoogleRating only, no written review.
5/5
GoogleMy experience with JLL has been one of the best customer service experiences I have had in any sector. They are kind, responsive, friendly and ALWAYS make me feel that they have my best interest at heart. …
5/5
GoogleVery good service, seamless experience, I would really recommend them to everyone
5/5
GoogleVery good service. Friendly staff
Agent replied · 1 July 2026
Thanks for your kind review
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
