Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,848 reviews on Google only. Show every review
5/5
GoogleI have received excellent service from the team at JLL Greenwich, in particular Charlotte, the Senior Sales consultant who has been excellent. From the initial listing, conducting the viewings all the way to signing, I couldn't have asked …
5/5
GoogleSelling our property through JLL Greenwich was a painless experience in a tough market. A perfect buyer was quickly found. Alex was always available to help with any queries and provided a highly professional service throughout. Highly recommend.
5/5
GoogleProffesional and friendly, very happy with the attention and service provided.
4/5
GoogleFriendly and extremely helpful when it came to things like arranging convenient collection of keys or chasing the vendor for information.
5/5
GoogleWe would absolutely recommend JLL Greenwich. Our house sale was managed by Charlotte, the senior sales consultant. Charlotte couldn’t have done more to ensure our slightly complex sale all progressed smoothly. We found her very professional …
5/5
GoogleIt was great to have JLL Greenwood agent in helping me to rent out my apartment, especially Senior Tenancy Manager Bruna Faria. I was always kept updated and was helped out in sorting out all procedures that made the whole issue easier.
5/5
GoogleIsobel at JLL Greenwich was super quick at getting me in to view what would inevitably be a very popular property, and as a result we managed to get my offer secured the same day, and it was subsequently accepted- so I am very grateful to her for her very professional help!
5/5
GoogleBig thanks to Michael Chu who found us a wonderful flat. Michael was very helpful throughout the house search process and he's great at tending to our needs and always punctual. thumbs up!
5/5
GoogleIsobel and the team at JLL were absolutely fantastic in helping us find our new home. Having dealt with some horrific reals estate agents in London over the years, Isobel and her colleagues went out of their way to ensure the smoothest …
5/5
GoogleThe whole team at JLL have been amazing in our purchase. In what turned out to be a very complicated sale that nearly fell through multiple times, the whole team went above and beyond normal expectations to help us. Charlotte in …
5/5
GoogleMichael was tremendous, very professional. I know it cannot be easy representing a client and a potential leaseholder but his professionalism, courtesy and availability made the experience pain free.
5/5
GoogleCharlotte was helpful in the process (in our case, she acted on behalf of the seller).
5/5
GoogleMichael was amazing support and agent for us. Michael continuously kept in communication, was helpful and so friendly throughout our entire process from viewing to our check in! We could not have asked for a better person to help us through what was a very lengthy process but all worth it in the end!
1/5
GoogleDo not use JLL - their rates are some of the highest in Greenwich and they add on surprise charges for everything! They also failed to call me when my tenants moved out meaning I lost several months rent and failed to make amends. (they had …
Hi Jen, I’m sorry to read your comments. I have spoken to the local team and their records had not been updated and for this we sincerely apologise. I understand that the team had left you voicemails, but unfortunately they had an old email … More
5/5
Google6 months later and its completed! I spotted my ideal first home to buy online and clicked immediately to have a viewing. I was swiftly contact via phone by Senior Sales Consultant, Charlotte to …
5/5
GoogleAs a landlord with multiple properties in the Greenwich area I have used JLL's Greenwich office to find and reference tenants for me over the last 10 years. …
5/5
GoogleRating only, no written review.
5/5
GoogleHi Graham/Charlotte/Cheryl, I just wanted to thank you all for your help in selling my flat. …
5/5
GoogleExcellent service provided throughout the letting process by Michael and Bruna. Very helpful and responsive to all my queries.
5/5
GoogleI have to say thank you to Adam. He is the one who helped me to purchase my flat 2 months ago. Great customer service and support.
5/5
GoogleCharlotte at JLL Greenwich office was efficient, responsive and professional. I do not enjoy dealing with estate agents and she was a refreshing and easy person to work with. She helped push through our purchase and was very good about …
5/5
GoogleWe worked with Michael and Bruna throughout the letting process and they were incredibly professional, communicative and very helpful the whole way through. We would definitely use them again.
5/5
GoogleVery helpful throughout and flexible to accomodate us when we needed. Thanks
5/5
GoogleAdam Tindides, of JLL Greenwich - quite simply, the most engaging, knowledgable, helpful, professional, customer-minded real estate professional we've met. Adam had the best handle on what we were looking for - and literally opened doors.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
