5/5
GoogleAmie was particularly helpful in getting us through the gruelling referencing process, and into our new apartment!
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE921 reviews · 663 on Google (4.7)79 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,848 reviews on Google only. Show every review
Google5/5
GoogleRent our first apartment in London through JLL and had a good experience with them. Our main point of contact was Hannah Mitchell followed by Kate Grassick-Whitby. They were professional and fully supported our doubts. After the tenancy …
5/5
GoogleWe had an amazing experience with Hannah Mitchell. she was very professional and answered all of our questions. We had a few different other agents we were working with in the Angel /Islington area and Hannah was by far the best. We …
5/5
GoogleWe recently rented a property which was listed with JLL and I can thoroughly recommend this agency. Hannah, who my employer dealt with was always on time and professional. Other agencies we dealt with were using false pictures, arrived …
5/5
GoogleRaphael and Emma have been a valuable source of information in steering us through the minefield of renting a property. Very happy with their support and level of service. They are a fountain of knowledge and we would highly recommend them to anyone considering renting a property of renting out a property.
Agent replied · 29 August 2026
Thank you for the review. You have a lovely property and a pleasure to work with.
1/5
GoogleDec 3rd 2018- Recently JLL have become my new property management company - the rental process was very simple, easy and painless & I’ve been in regular contact with my property agent - she’s answered all questions promptly & efficently, all things you’d want during the stressful time of renting. August 2019- Very difficult tenancy agency to work with when experiencing issues with our rental. Despite a glowing review for their sales team in securing our home, their tenancy care team has been rude, unhelpful and does not deliver in resolving complaints within a suitable amount of time.
Agent replied
Dear Mr Mabbott, Thank you for your comments and I am sorry to hear of your concerns. Our Property Management are very client focused and work closely to exceed expectations and I am sorry to hear we have fallen short in this case. I would be grateful if you could send me further details of your complaint so I can have a senior member of the management team look into this and come back to you to help fully resolve your complaint. Please contact me on Hasina.bibi@eu.jll.com or 020 7399 5459. Thanks. Hasina
5/5
GoogleSelling a property is never easy but especially not during one of the worst markets in recent years. JLL were great from the start - they valued our property in line with the other agents we were looking at and offered us flexible rates and competitive terms which is why we went with them. I didn't gel with the first agent JLL assigned to the property but as soon as Charlotte took it over I knew that we had the right agent - Charlotte worked extremely hard to get us the right viewings and always came back with timely feedback which really helped with my nerves! Unfortunately due to the market we had to reduce the property price however this helped to open it up to a load more potential buyers and this meant we were able to get an offer. Our first offer was way off the mark but Charlotte worked with the buyer to increase it to an acceptable level. We then had a difficult and long 7 month period between offer acceptance and exchange in which anyone could have pulled out but Charlotte kept in regular communication and helped to keep the sale progressing. We exchanged with our buyer yesterday despite all of the doom and gloom in the markets and we're really happy with the service we received from JLL - and particularly Charlotte - and wouldn't hesitate to recommend them.
5/5
GoogleGreat job by Joe Hayes and the team. We had quite a few hurdles to get over but Joe was always chasing and pushing all parties to get the exchange over the line.
5/5
GoogleGreat Estate Agents from start to finish, really helped move the transaction along the whole way through and the communication was fantastic, a special mention to Joe Hayes who was a pleasure to deal with, highly recommend.
5/5
GoogleFriendly, efficient and diligent. Joe and the team have done a superb job for us. There were some challenges with the chain along the way and they worked extremely hard to keep us on track. Great job, guys!
5/5
GoogleThank you Michael and team, you have been BRILLIANT.You were there when ever we needed to speak to you and always returned our calls promptly. We cannot fault your warm, friendly and professional service. You worked so hard to keep our chain together.... You guys are great!!
5/5
GoogleI brought my first home recently in Brentwood through balgores and they were fantastic, Joe lambert was amazing and always on hand to call if I needed anything, he explained everything to me clearly as it was my first time buying I had no idea where to start. I highly recommend them especially joe. Thank you balgores I love my new home!
5/5
GoogleWent through them for our rental recently and can't find any fault with the service. Simon was really helpful and responsive throughout the process and it was clear what was required of us at each stage. Viewing to moving in two weeks and a smooth service throughout.
5/5
GoogleJoe and Billy did a very good job in handling the sale of my flat. Valuation turned out to be spot on. Queries were answered promptly and solicitors chased, especially as we approached exchange. By the end of the process I felt as if I was dealing with loyal friends. I would have hesitancy in recommending them and there solicitor's.
5/5
GoogleWould absolutely recommend renting with JLL! We recently moved to a fabulous flat and everyone we interacted with in the agency was super helpful and friendly. Viewing with Michael was a breath of fresh air - he truly listened to what we …
5/5
GoogleSelling a property is never easy but especially not during one of the worst markets in recent years. JLL were great from the start - they valued our property in line with the other agents we were looking at and offered us flexible rates and …
5/5
GoogleWe recently purchased a house through JLL, liaising with Charlotte. The process was very efficient and friendly from start to finish. We worked with Charlotte from the first viewing and throughout the conveyancing process. She gave us regular updates and followed up on all our questions.
1/5
GoogleAs the previous owner of an estate agency business and an ex member of the RICS and Association of Residential Letting Agents I have to say that I would NOT rent a property through this agency. I rented a property through JLL and a month …
Agent replied
Dear Justin, I am sorry to read this feedback. At JLL we pride ourselves for our high level … More
5/5
GoogleServices received were beyond expectation, would recommend to anyone. I have worked with Isobel, who provided an extremely friendly and professional service through the whole process, while Bruna made sure that all the documentation was going smoothly. Very friendly staff in general in the office, great atmosphere.
5/5
GoogleJLL sold my house within days and I also purchased a house from JLL. Fantastic team, great communication and a great support all the way through to completion. Thank you!
5/5
GoogleWe feel very lucky to have found JLL and in particular, Graham Lawes. He helped us to both sell our home of 30 years and to find us the smaller, but perfectly formed, riverside home to replace it. We knew it was a tricky market to sell in …
5/5
GoogleAs someone moving to London for the first time, and who was having to make decisions from another country, I really appreciated how JLL made the letting process as stress-free as it could possibly be for me. Everyone I interacted with (Isobel, Michael, Bruna) was very helpful, friendly and communicative.
5/5
GoogleWe met with Charlotte on a view and she really help us find our next home. It was really refreshing to find someone who listened to our requirements who then took the time to match this with a property but also helped us negotiate a price that worked for us. Many thanks!
5/5
GoogleJLL were great to work with on the sale of our house- communicative, professional and proactive. Charlotte, the senior sales consultant, who received the offer from our buyers has been especially helpful in ensuring the sale goes through smoothly, communicating with both sides on a weekly basis.
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Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
