5/5
GoogleHad a great experience with JLL. The service was second to none and the staff are so professional and efficient. Wouldn’t hesitate to recommend or use again. Thanks JLL
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE921 reviews · 663 on Google (4.7)79 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,848 reviews on Google only. Show every review
Google5/5
GoogleVery professional and very quick with Reply’s. Also the whole JLL correspondence is of the highest standards and also there renting procedures also well recommended
5/5
GoogleI am very happy with JLL service! They helped me arrange everything when moving in to the my new flat and they succesfully address my issues while managing the flat I rented. Joanna and Naomi are very friendly and hepful and are doing a great job!
5/5
GoogleJLL are very professional and helped me achieve the target date of moving into the new apartment. They are very helpful and just a phone call away. Even post moving to the apartment, they assign a staff who can help you for any thing that …
5/5
GoogleAs a landlord, we find their ability to source for tenants to be very rewarding and their letting agent, Keelie's very efficient.
5/5
GoogleKeelie and her team at Nine Elms are incredibly efficient, kind, professional and helpful and I can highly recommend her and them as agents and landlords. I have used on multiple occasions.
1/5
GoogleWasted half day with them. A lot of smiles, but nothing behind that. Highly inefficient.
5/5
GoogleVery helpful agent! Everything went smooth with my purchase especially Micheal Harvey who has been very helpful. Highly recommend!
5/5
GoogleThe lettings team got me a great rent very quickly and were all very helpful.
5/5
GoogleMy experience with JLL has been one of the best customer service experiences I have had in any sector. They are kind, responsive, friendly and ALWAYS make me feel that they have my best interest at heart. Charlie and Pandora have been such a delight in helping me with my first home purchase, I almost wish I could get another place just to work with them again. Thanks again for making a scary big life step, seem like a fun skip!
1/5
GoogleLeased out my apartment through them and contracted them to manage it as well. Once contract was signed, their after-service went downhill. …
3/5
GoogleHad Edite in charge of our flat, service has been fantastic from her will all issues sorted very quickly. Would definitely recommend JLL for their service. …
5/5
GoogleVery satisfied with the whole experience overall. Rosie and Lily at JLL Finsbury Park were friendly, professional and very responsive from start to finish, and always went out of their way to make sure our questions were answered quickly …
5/5
GoogleRosie Golder at JLL was extremely professional, competent, and knowledgable. She went above and beyond in guiding us through the process of buying our flat, and helped us manage some very difficult solicitors. …
5/5
GoogleJLL Finsbury Park have been managing my small one bed flat for two years and have given a fantastic service. Peter Robert's team including Rosie Williams and Laura Matthews have been very …
5/5
GoogleJLL has been managing my unit at City View, Woodberry Park since I took possession almost five years ago. I have gone through 3 tenancy changes. In all cases, I am completely satisfied at JLL’s handling of all the key aspects of tenancy ie …
5/5
GoogleThe JLL team at Finsbury Park have been exceptional. We had ongoing issues with an external party and JLL were patient and provided assistance and advice to help us through the process of getting into our new home. They are responsive and …
1/5
GoogleI enquired about a property and arranged a video call viewing as I am not in the country. No one called my phone, so I followed up and called the company back to confirm the appointment. The young man on the phone said he would speak to his colleague about it and call me back. He never did. Very unprofessional, horrible customer service and it's a shame because I was very interested in a particular property.
Agent replied
Dear Ezra, I’m very sorry to hear that your video call wasn’t followed up. We’ve received a significant number of enquiries recently, leading to an unfortunate delay in some correspondence. We try to ensure every enquiry is dealt with in a timely and efficient manner wherever possible. I understand my colleague Amy is now looking after your enquiry and will assist with your property search going forward and I hope we can help you find the prefect new home. If you have any further concerns please don’t hesitate to get in touch, you can reach me on 0208 104 1110 or charlotte.russell@eu.jll.com. Many thanks Charlotte
5/5
GoogleWe rented a property on Trafalgar Road through JLL in Greenwich - fantastic experience from start to finish. A real change to all other letting agents we have had in London. Isobel showed us multiple flats and it felt like she truly knew the flats and the locations well - not just winging it. Bruna handled the admin side and was quick and clear. Our landlord was fantastic too! We never had anything to worry about. Keep up the good work!
5/5
GoogleGreat experience renting with JLL. Both Beatrice and Lily were lovely, very helpful and always prompt!
5/5
GoogleJLL Nine Elms went above and beyond to ensure we were able to move in on time. Highly recommended!
5/5
GoogleWe moved to Winslow in March 2019 , found Kandi at Willkilsons very friendly, professional & informative. Would highly recommend this estate agency. Keith & Ann
Agent replied · 5 September 2026
Many thanks. Thank you recognising Kandi. May we all wish you the best in your new home.
5/5
GoogleWonderful experience letting my flat with JLL Knightsbridge. Kate Flynn and Amie found me a tenant quickly at my desired weekly rate. They helped me with the entire letting process and made it a very smooth experience!
5/5
GoogleMicahel and the team were excellent.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
