5/5
GoogleThe renting experience with Joanna and the JLL team was fantastic. Joanna has been extremely cooperative during the whole process, responding to my queries swiftly, solving issues promptly and pro-actively keeping me up to date.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE921 reviews · 663 on Google (4.7)79 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,848 reviews on Google only. Show every review
Google5/5
GoogleThe renting experience with JLL has been very pleasant. Very easy to reach and always helpful. Would absolutely recommend!
5/5
GoogleBilly Sio and his team at JLL were fantastic in helping us sell our flat in Canary Wharf (which they also helped us buy a few years ago). From the outset, they were realistic and honest in managing our expectations and we trusted that they …
1/5
GoogleVery disappointing experience with this agent - tried to arrange a viewing of two properties with them, they take your details and never call back. Will not waste my time in the future for a properties advertised by them
5/5
GoogleVery efficient and professional service received from both Ayesha and Naomi. All issues and questions sorted within short time-frame and all my demands met with a smile and a solution. Would recommend to friends and colleagues and will be using JLL Canary Wharf in future!
5/5
GoogleFantastic service from JLL. We received what was promised to us. Thank you Ayesha Ahmed from JLL for helping us with our move. …
5/5
GoogleWorked with Joanna Ludlow to let out 2 flats at Liberty Building in Canary Wharf. Very good services with speedy responses. Great follow-up work with efficient communications.
5/5
GoogleJoanna Ludlow is an excellent letting agent. She is prompt, well organised, caring and diligent. She really looks after her clients and customers. She could not have been more supportive. I received first rate service and would not hesitate to use Joanna and JLL again. Indeed I have already returned to them a second time.
5/5
GoogleVery efficient and professional service received from both Joanna. All issues and questions sorted within short time-frame and all my demands met with a smile and a solution. Would recommend to friends and colleagues and will be using JLL Canary Wharf in future!
5/5
GoogleI moved to my beautiful apartment in Poplar in July and found the service from JLL , excellent. A big mention to Ayesha Ahmed and team. They are super efficient, attentive and professional throughout the process. A big thank you to Ayesha and all the Team at JLL !
5/5
GoogleThe team at JLL has always been efficient in finding good tenants and in managing my property at Canary Wharf. That is why I have been returning year after year seeking their professional expertise in managing and renting of my property.
5/5
GoogleLooking to rent a property while finishing work after 6 pm can be very tricky in London. Jennifer from jll was absolutely fantastic, she was very understanding, professional and a naturally helpful person. I would recommend!
5/5
GoogleMoved in recently to a property let by JLL and couldn't have been more satisfied! Professional and friendly staff, always ready to help and answer any questions. Definitely recommend!
5/5
GoogleThe lettings team got me a great rent very quickly and were all very helpful.
2/5
GoogleI am a tenant in one of the properties they manage. It is very difficult to contact your property manager - emails are not answered, calls not picked up, when calling the office no one from the management team is available. Some of the fixes we asked from landlord and that were listed in our TA are not fulfilled 4 months in.
5/5
GoogleHad a great experience with JLL. Jennifer and Indra were amazing, both very helpful and made everything easy for us. Thank you!
5/5
GoogleQuite positive experience with Jennifer as the agent. Fast arrangement of the viewing, professional handling of the deposit and contract.
5/5
GoogleWonderful, friendly and helpful staff. Couldn’t recommend more
5/5
GoogleVery professional, helpful and efficient service from all staff I have interacted with at JLL Canary Wharf - they have done a great job letting my apartment twice (both within days of it going to market) and managing it for me and answered all questions very quickly. Would recommend.
5/5
GoogleMy smoothest experience in the London flat search, everyone was reliable and straight-forward to communicate with!
5/5
GoogleIt was a great experience to work with JLL. Ayesha from the team was so professional and helpful. Thanks
5/5
GoogleEfficient and very professional service from JLL at Canary Wharf in letting out our apartment at short notice. Many thanks to all the staff ☺. Joe
5/5
GoogleVery professional and efficient service. Many thanks to JLL team and Joanna for or their efforts understanding my needs.
5/5
GoogleMy fastest and most comfortable experience in renting an apartment in the UK. Exceptional professional service before and after contract signing.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
