Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,848 reviews on Google only. Show every review
1/5
GoogleI called over 4 times to arrange some viewings in a very professional and friendly manner and they asked me for my details at all times but nobody ever got back to me as the lettings agent was supposed to be out of the office for viewings. …
Hi Marios My name is Charlotte and I look after our Stratford JLL Branch. I am very sorry … More
5/5
GoogleLooking for a flat to buy my point of contact at JLL was Liam Barlett. I went with him on a number of visits around Stratford and elsewhere in London. …
1/5
GoogleIncompetent and lazy. Colleagues don’t cover each other. Account managers take annual leave and go MIA. A simple tenancy renewal has taken them multiple weeks to complete. …
Hi Valmik, I’m very sorry to hear you didn’t receive contact from our Renewals team. We’ve received a significant number of enquiries recently leading to an unfortunate delay in some correspondence. Our tenants are a priority and we always … More
1/5
GoogleWorst Agency in London to rent from!! I have recently moved out of a property where i lived for 1 year in east London. …
Dear Sophie, We are disappointed to receive a 1 star review from you based on the deposit … More
5/5
GoogleWith my husband we highly recommend JLL services based on our recent experience with them in London. Our contact Sebastian Born arranged for us a viewing that ended up positively. He provided us with a high level of support throughout the …
5/5
GoogleThe team has been very efficient to help me find the best place. They made the process very easy and stress free and went the extra mile when I was unsure about the exact location. Thank you.
5/5
GoogleGreat work done by JLL in helping me and my wife find our new place to live in London. Special thanks to Joanna for being always there to answer our questions.
5/5
GoogleI moved to my beautiful apartment in Docklands in February and found the service from JLL, excellent. A big mention to Joanna Ludlow, she was super efficient, attentive and professional throughout the process. A big thank you to Joanna and all the Team at JLL !
5/5
GoogleFANTASTIC JOB BY JLL team! Much appreciated. They have been taken good care of my property and my lovely & nice tenant. Look forward to working with them in the future. Best of luck of everything, Lauren!
5/5
GoogleReliable, prompt communication, plus reasonable fees. The agent gave friendly advices and felt like she was on my side. I would definitely use this estate agent again.
5/5
GoogleRating only, no written review.
5/5
GoogleJoanna and the JLL team has been fantastic and efficient.
5/5
GoogleProfessional service from Joanna and the team member for three years already! Well done!!! 值得推荐！！
5/5
GoogleIt was a brilliant renting experience with JLL - Ayesha. The agent was professional and always answered questions patiently. The turnaround time of correspondence was really quick. Throughout this renting process, we felt really reassured that we worked with such a nice letting agent. I definitely recommend JLL to my friends. :)
5/5
GoogleNice service. Very kind and patient.
5/5
GoogleRating only, no written review.
5/5
GoogleVery helpful, I had to move in from another country and Indra and Jennifer were amazing. They helped me with paperwork and procedures to make sure by the time I got to London all I had to do was ask for the keys, and that is exactly what happened.
5/5
GoogleSo far I've had a lovely experience with JLL, they helped me find a flat around Canary Wharf in a short time frame, but in a very professional manner. Moreover, the staff was very friendly and helpful along the way, which I highly appreciated!
5/5
GoogleWonderful staff, good service.
5/5
GoogleAmazing staff! Best letting agent in London, I highly recommend!
5/5
GoogleHigh quality service as a letting agency and prompt/effective service in property management afterwards
5/5
GoogleVery pleased with JLL and team. Excellent service! Joanna, the letting manager was very helpful.
5/5
GoogleExcellent treatment of the customer and all completed with a very efficient and professional manner. Best estate agency in London
5/5
GoogleIt was a very pleasant experience working with Lauren Hatcliff, Joanna Ludlow and Rosie Lynam of the JLL London Residential Team. They keep me abreast of key issues that matter and respond promptly to my (sometimes silly) questions. They …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
