Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,848 reviews on Google only. Show every review
5/5
GoogleWe rented a property on Trafalgar Road through JLL in Greenwich - fantastic experience from start to finish. A real change to all other letting agents we have had in London. Isobel showed us multiple flats and it felt like she truly knew …
5/5
GoogleThe whole team at JLL have been amazing in our purchase. In what turned out to be a very complicated sale that nearly fell through multiple times, the whole team went above and beyond normal expectations to help us. Charlotte in …
5/5
GoogleAs a landlord with multiple properties in the Greenwich area I have used JLL's Greenwich office to find and reference tenants for me over the last 10 years. …
1/5
GoogleDo not use JLL - their rates are some of the highest in Greenwich and they add on surprise charges for everything! They also failed to call me when my tenants moved out meaning I lost several months rent and failed to make amends. (they had …
Hi Jen, I’m sorry to read your comments. I have spoken to the local team and their records had not been updated and for this we sincerely apologise. I understand that the team had left you voicemails, but unfortunately they had an old email … More
5/5
GoogleHi Graham/Charlotte/Cheryl, I just wanted to thank you all for your help in selling my flat. …
5/5
GoogleI have received excellent service from the team at JLL Greenwich, in particular Charlotte, the Senior Sales consultant who has been excellent. From the initial listing, conducting the viewings all the way to signing, I couldn't have asked …
5/5
Google6 months later and its completed! I spotted my ideal first home to buy online and clicked immediately to have a viewing. I was swiftly contact via phone by Senior Sales Consultant, Charlotte to …
5/5
GoogleWe would absolutely recommend JLL Greenwich. Our house sale was managed by Charlotte, the senior sales consultant. Charlotte couldn’t have done more to ensure our slightly complex sale all progressed smoothly. We found her very professional …
5/5
GoogleGreat lettings team here - I have now worked with Isobel twice in 2yrs while looking for flats to let and she was incredible; friendly, knowledgeable, quick to communicate and made the whole thing go so smoothly! Special mention to Bruna …
5/5
GoogleCharlotte at JLL Greenwich office was efficient, responsive and professional. I do not enjoy dealing with estate agents and she was a refreshing and easy person to work with. She helped push through our purchase and was very good about …
5/5
GoogleCharlotte and Graham were both fantastic throughout what proved to be a very difficult exchange period for us. We were under a lot of pressure from our developer but Charlotte and Graham really went above and beyond to ensure we got to the …
5/5
GoogleA big thank you to the JLL team, especially Charlotte, who helped in the sale of our apartment. From the initial valuation that was spot on right throughout the process they have been excellent. …
5/5
GoogleHighly Recommend - In a difficult market JLL were great from beginning to end. They valued in line with other local agents and their terms were also akin. Charlotte was fundamental in this process she owned the sale was professional, …
5/5
GoogleLucy was fantastic in helping us find our rented property. She was very attentive to our needs and showed us properties that matched what we were looking for. She responded to all messages very promptly and effectively. Bruna was very …
1/5
GoogleI enquired about a property and arranged a video call viewing as I am not in the country. No one called my phone, so I followed up and called the company back to confirm the appointment. The young man on the phone said he would speak to his …
Dear Ezra, I’m very sorry to hear that your video call wasn’t followed up. We’ve received a significant number of enquiries recently, leading to an unfortunate delay in some correspondence. We try to ensure every enquiry is dealt with in a … More
5/5
GoogleLiam and Jack did a superb job selling my property in Stratford. Jack took the time to explain everything in detail when he valued my property - walking me through his thought process when arriving at a valuation. …
5/5
GoogleJLL service is amazing! Their emergency out of hours line is very helpful. The office staff is very friendly and very intuitive. My agent was Mr. Kiko Panadero and I could not have asked for a better agent to be honest. He honestly showed …
5/5
GoogleEverybody at JLL has been a pleasure to work with in my move to Stratford. I could not have asked for a more professional and friendly group of people, especially given the complications of a relocation from Spain. And now I'm virtually …
5/5
GoogleExtremly professional property mgmt - as smooth at end of tenancy as at start. "Pui Hung" was extremly professional, proactive and easy to reach out during our 2 years of tenancy. The process and support was consistently same from start …
5/5
GoogleWe dealt with Liam Bartlett from JLL who was by far the best estate agent we have come across. He was always available to speak by phone or email and his knowledge of the properties he was showing was superb. In fact, we preferred him to …
1/5
GoogleVery disappointed by the service provided by Amy in the Stratford office. I initially called the office to arrange viewings and she sent me an email with some available properties. I responded almost immediately to arrange viewings but she …
Hi Anna Maria, My name is Charlotte and I look after our Stratford JLL Branch. I’m very sorry to read your comments and would really like it if you could get in touch with me … More
5/5
GoogleDuring my recent hunt for an apartment I dealt with many agencies and estate agents. Except 1 or 2 exceptions JLL was much, much better than others. …
5/5
GoogleMichael did an absolutely excellent job in assisting me to find the right property in Stratford. He is knowledgeable about the features of properties and the potential of the area. Also he always considers both positive and negative impacts …
5/5
GoogleRecently rented out my property with JLL, having previously purchased the same property two years prior and found them to have exceptional service at that time. …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
