5/5
GoogleRating only, no written review.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE921 reviews · 663 on Google (4.7)79 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,848 reviews on Google only. Show every review
Google5/5
GoogleGreat customer service it was a pleasure working the estate agent
5/5
GoogleRating only, no written review.
1/5
GoogleThis is the worst property management company I have ever dealt with, I have not had hot water since I moved in and I contact them everyday but there is no help at all.
1/5
GoogleNot a good tenant service, 3 week i am chasing for my door to be fixed and no action had been taken so far
1/5
GoogleMy experience with this agent has been exceedingly bad. You always have to chase them - they are not proactive at all and the incompetence of the staff delays and risks completion of the legalities.
2/5
GoogleHad a mix up with the current tennant, leaving me without anywhere to live two weeks prior to my move in date. Whilst the staff did everything they could to assist, communication was slow. They also didnt seem to too concerned with my issue. Disappointed with what I thought was a reputable company.
4/5
GoogleI have had all communication done online and was handed my flat on the day i wanted it which was perfect.
5/5
GoogleI rent a flat for one year through this agent and I found them nice and professional. I got the deposit back without issues. I have nothing to complain about them.
5/5
GoogleIt's one of the best agency I have ever come across.Their staff, are so helpful and efficient with their duties.Keep doing a great Job JLL.Thank you.
5/5
GoogleVery professional service, response in time and quite a range of beautiful apartments to offer !
5/5
GoogleHighly recommended!! Very grateful!
5/5
GoogleAmazing team to deal with and I haven't even moved into my property yet. Fast response to emails making a move stress free. Many thanks to all the team especially Megan and Faye.
1/5
GoogleRating only, no written review.
1/5
GoogleUnprofessional, unprepared snobby time wasters. Had a meeting today at one of their marketing suites, ready to see what they had to offer, put down an offer and deposit to reserve one of their new builds. The member of staff (Manmeet) I had been in contact with via email and had detailed exactly what I was after was totally unprepared. After introducing myself and letting her know I had an appointment with her today, she rudely and rather pretentiously asked me what I was there for. Again I told her that I had an appointment with her, that I was there to see what properties were available. She dismissed my response by simply stating rather rudely that it was a launch day with over 35 people that she had seen so simply couldn't be expected to remember everyone that comes through the door. Again I told her we had an appointment and that I would expect if I'm buying a property that the person I meet to show me around be prepared especially as she was cc'd on the email correspondence from her colleague. Such lack of preparation and professionalism was shocking considering Manmeet is supposed to be a senior site consultant. As a result of her lack of professionalism and her rude behaviour, JLL lost a sale. It was an utter waste of time. JLL - I would strongly advise you train your staff better to be prepared in future when meeting clients and not to rudely ask them at the door 'What are you here for?'.
5/5
GoogleWe had a wonderful experience dealing with Alasdair and Maddy in the lettings team. They were extremely helpful with our long list of questions. We were able to view a property and close within 3 days, the property was immediately taken off the market and we moved in within a week. Alasdair was by far the most trustworthy of estate agents I have dealt with in the past. Very easy to talk to, very efficient and extremely helpful throughout the process. I would thoroughly recommend getting in touch with the Cale St office if you're searching for a property in the Chelsea and surrounding areas.
1/5
GoogleLeft my details with their agency who handles their phone calls regarding lettings multiple times, never got back to me
Agent replied
Hi I’m sorry to read your comments and would really like it if you could get in touch to advise us on the details, so that I can investigate this further for you. Your experience does not reflect our usual service as we value all our inquiries and pride ourselves for giving the highest of customer service to our landlord and tenants, so I should like to learn what went wrong for you. Please get in touch. Yasmin.forrester@eu.jll.com.
5/5
GoogleGreat customer service it was a pleasure working the estate agent
1/5
GoogleI don’t think I’ve ever met an estate agent in my life that looks at me up and down with such judgement, hatred and contempt. No smiles, no hand shakes, just a face with disgust and revulsion. She wasn’t even remotely interested in showing me the property just stood there and kept staring. Just because I was not in a 3 piece suit doesn’t mean I can’t afford it. The whole thing was just strange, she kept judging me the whole time and not even interested in answering questions I had regarding the property, as a result of her lack of professionalism and rude behaviour, I had to leave abruptly. Thanks Catherine Rude, I mean Rule, for the pleasant viewing! I guess I will stick to the far more reputable estate agents in the area who know how to behave and treat applicants with manners and respect.
1/5
GoogleVery bad customer experience with money held back, constantly relying on the longest possible period to refund any money. This seems to be in line with most real estate agencies anyway, can't wait for these to be disrupted with new players that actually care about their tenants making them a living.
5/5
GoogleProfessional service from Joanna and the team member for three years already! Well done!!! 值得推荐！！
5/5
GoogleGreat experience renting a property for the first time. Friendly, courteous and professional staff make going through the process very easy.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
