5/5
GoogleβHad a good experience with Ayesha. They were professional, helpful, and responsive throughout the process. Made everything smooth and easy. Would recommend.β
Trusted Agent profile Β· Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
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5,394 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,394 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
410
Reviews on Trustpilot
All 14 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE919 reviews Β· 663 on Google (4.7)81 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews Β· 676 on Google (4.8)13 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews Β· 610 on Google (4.8)12 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews Β· 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews Β· 502 on Google (4.6)17 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews Β· 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews Β· 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews Β· 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews Β· 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews Β· 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA194 reviews Β· 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews Β· 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews Β· 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews Β· 104 on Google (4.3)0 in the last 90 days
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 4,848 reviews on Google only. Show every review
Google1/5
Googleπ¨π¨π¨AVOID! AVOID! AVOID! π¨π¨π¨ 2 months after the end of our tenancy and they still hold our deposit. All final bills provided & rent fully paid. Property manager (Paige) has so far attempted to add a deduction for some damages that were clearly documented in the check-in report, consistently avoided calls and emails, & attempted to deduct a debt on a utility bill even after being informed numerous times by the utility provider that the debt was for a period prior to our tenancy. TDS dispute has been raised and Paige fails to respond to TDS. Failed promises, severe lack of communication, and no deposit returned. You will definitely suffer when it comes to getting your deposit returned. UPDATE: Now over 3 months without deposit being returned. Over a month since contacting REDACTED following the reply from JLL below - with no response. I donβt know if weβve just had the misfortune of dealing with the most revolting JLL employees, but from my experience this is a company whose culture and values revolve around conning their customers out of their deposits. I cannot reiterate this more; do not give JLL your money!
Agent replied Β· 19 July 2026
Dear Arran, I'm sorry to read your comments here, I would like to help you to resolve the issues you have mentioned above, and if you would like to discuss this further, please do get in touch on Jo.Ferreira@jll.com.
5/5
GoogleReally helpful and reassuringly professional - Shout out to Michaela, Emmy and Oliver - many thanks.
Agent replied Β· 19 July 2026
Thank you David! Happy we could help - sending our best.
5/5
GoogleWe have just recently moved into our first home and welcomed our first baby. The whole process took a lot longer than expected but Michaela in particularly made sure to update us every time there was an advance in the process. We are very grateful βΊοΈ
Agent replied Β· 19 July 2026
Molly, Congratulations on your first home and your new arrival as well. What an exciting milestone for your family. Thank you for your lovely feedback, and weβre so pleased we could be part of such a special time for you.
5/5
GoogleJLL has done an excellent job managing my property for the past two years. Special thanks to Hanan and Alessandra for their professional performance, always prompt with replies and kind with advice, even on questions outside their obligation. Highly recommended!
5/5
GoogleXavier was excellent in our flat hunt! Got us in for a viewing and pushed paperwork through for a very quick turnaround. Very friendly and always happy to help, couldnβt recommend more!
4/5
GoogleJLL Greenwich managed our renal flat and also handled the sale of it. From the property management side, Keely was quite efficient compared to the last management company we used. She was responsive and took care of things. But she it did β¦
5/5
GoogleAbsolutely fantastic experience! I had a great experience working with Dovile Tamulyte. She was incredibly β¦
5/5
GoogleOur Letting Agent, Doville, was super helpful: - during our visit, she was able to provide all the needed info on the flat as well as nearby stores β¦
5/5
GoogleI had a fantastic experience working with Kyle Yousif while searching for my next home. From the very beginning, he was incredibly responsive and proactive, always staying one step ahead and ensuring I had everything I needed throughout the β¦
5/5
GoogleThank you to the relentless Ashton and JLL team who worked very hard on my sale process. JLL replaced another estate agent, we're mikes better and very greatful for their help.
5/5
GoogleOur Letting Agent, Doville, was super helpful: - during our visit, she was able to provide all the needed info on the flat as well as nearby stores β¦
5/5
GoogleOutstanding experience with Michael Chu. He was proactive, communicative, and kept everything moving smoothly, despite some bumps in the road. Easily the best estate agent weβve worked with! Wish we had found him sooner!
5/5
GoogleWe had a fantastic experience working with Tommie Predgen to secure our new flat. From the very beginning, he took the time to understand exactly what we were looking for and made us feel completely supported throughout. He was always quick to respond, super proactive, and worked efficiently to make sure everything moved forward smoothly. It genuinely ended up being the most pain-free move weβve ever had. Would absolutely recommend Tommie to anyone looking for a reliable and dedicated agent!
5/5
GoogleCharlie was incredibly helpful throughout the entire process - always responsive, transparent, and proactive. He made everything run smoothly from start to finish, which really took the stress out of the experience.
5/5
GoogleI went through a lengthy process to get a complicated tenancy approved and JLLβs Xav was very helpful to get it all approved. In the end I ended up taking another property and they were very understanding. 5* for effort and service!
5/5
GoogleRating only, no written review.
5/5
GoogleKyle was absolutely great to work with. We were on a very tight timeline just about 1.5 weeks to view the property and move in and he made the whole process smooth and stress-free. He was quick, responsive, and really helpful at every step, making sure everything was sorted in time for our move. We really appreciate his effort and professionalism. Highly recommend Kyle if youβre looking for a reliable and efficient letting agent!
5/5
GoogleI had a great experience with JLL while securing accommodation in London. I worked with Rico, who was exceptional from start to finish. Within just a day of getting in touch, he had helped me find a beautiful apartment. β¦
1/5
Googleπ¨π¨π¨AVOID! AVOID! AVOID! π¨π¨π¨ 2 months after the end of our tenancy and they still hold our deposit. All final β¦
Agent replied Β· 23 August 2024
Dear Arran, I'm sorry to read your comments here, I would like to help you to resolve the β¦ More
5/5
GoogleKyle was super helpful in showing us around different flats and was very informed, answering all our questions. Maria and Kyle made the whole move in process much easier than it could have been and they were very accommodating. I would 100% recommend JLL as we are very happy in our new home.
5/5
GoogleI spoke to Tianne who has helped me find my ideal flat for the next two year which Iβm very happy about, she is very professional, responded quickly on time and always kept my request on mind. I really like her and appreciate her help! She is one of the best agents I have met in London!
5/5
GoogleGreat company, nice people and great service
Agent replied Β· 10 July 2026
Thanks you Matthew for your 5 star review on our team. Appreciated!
5/5
GoogleOur Letting Agent, Doville, was super helpful: - during our visit, she was able to provide all the needed info on the flat as well as nearby stores - easy and swift to deal with during processing prior to our move - highly recommend!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
