5/5
GoogleVery happy with the service that I have received - from the initial letting (very rapid) through to the completion of the tenancy. Would not hesitate to recommend to others.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE922 reviews · 663 on Google (4.7)80 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,848 reviews on Google only. Show every review
Google5/5
GoogleThank you so much! This was the perfect renting experience. I was supported by Dovile Tamulyte and Helena Borgese who were always there for me - friendly, professional and most importantly trustworthy. The flat that I wanted was already …
5/5
GoogleWe have used JLL in Greenwich twice now - once to buy our first house and then four happy years later selling it as we move to our next home. Graham was great throughout and made sure that everything was taken care of - including lining up …
5/5
GoogleGreat service from JLL teams, special thanks to Michael and Bruna doing a great job and helped me move in short notice.
5/5
GoogleDovile was a great help to us while arranging a new rental property and moving during a pandemic. Everything was very smooth and some great arrangements were made around social distancing measures etc. We are very happy in our new flat. Thank you Dovile!
5/5
GoogleMany thanks to Dovile for coordinating the viewing of the flat and for the help & clarity offered during the property renting process along with Bruna from JLL's team. Great service
5/5
GoogleThank you Dovile for helping me view the property during a pandemic
5/5
GoogleGreat service by the JLL Greenwich team. Very diligent and efficient. Highly recommended.
1/5
GoogleRating only, no written review.
Agent replied
Dear Chris, I’m very sorry and disappointed to hear of your recent negative experience. At JLL we take such feedback seriously and it’s important that we take this opportunity to review your matter and discuss this further with you. If you … More
5/5
GoogleExcellent , professional, experience throughout the process.
5/5
GoogleQuick, efficient and excellent communicators.
5/5
GoogleAfter having two properties fall through with another company due to the Covid-19 pandemic, we were left with very little time to organise a new flat to move in to. Michael and Bruna very quickly provided us with several great options with …
5/5
GoogleI just want to really thank both Bruna and Isobel for their help. They have been very professional and helpful! Fantastic service from their side which me and my girlfriend would highly recommend!
5/5
GoogleThanks, Cheryl and her team for all the support, advise and recommendation. I wouldn't be able to finally the whole process without their assistance. Excellent services from start to finish.
5/5
Googlewe own several flats and have had many bad experiences with agents - not so with Ed at JLL. Friendly, competent and quick in responding. Knew the underlying property we saw in Greenwich very well and was able to answer all questions around the property we had. A genuinely great experience!
5/5
GoogleBuying a property in the middle of a pandemic was never going to be easy but Adam certainly helped smooth the way. He was easy to contact (especially considering the lockdown), proactive and friendly. He came up with solutions to a number …
5/5
GoogleFor Eduard Diac. I don't normally do reviews like this but I had to for Eduard. He has been …
5/5
GoogleJLL are very professional and helped me achieve the target date of moving into the new apartment. They are very helpful and just a phone call away. Even post moving to the apartment, they assign a staff who can help you for any thing that you may require. All their staff are helpful and deal very professionally. I wish they expand around the world so I can deal with them in all countries :).
5/5
GoogleI was looking for an apartment from overseas and have had a great experience with Hayley and the team at JLL. As I was not in London to see the property Hayley provided me with all of the information I needed, including pictures and videos. She also represented me with the landlord and assisted me with any questions and requests I had until my move in date. Hayley was friendly and professional and it was a pleasure working with her and the entire team at JLL.
5/5
GoogleAs an overseas client with little understanding of the London market, Hayley and the JLL team were exceptionally helpful and timely in answering all my questions and queries. They gave me all the information I asked for, helped liaise with the landlord, and kept me updated with the status of my property search. Even after moving in, small problems with my flat were attended to in a time and professional manner. I would highly recommend the JLL team for anybody from overseas looking for a new home in London.
5/5
GoogleLiam Bartlett (JLL Canary Wharf) was the agent who assisted the sale of my property. Having been through this process a few times, I can honestly say it was an extremely smooth experience. Liam went above and beyond when it came to communication (which included being responsive late evenings and even whilst on holiday when not expected to). I felt Liam had my best interests at heart and always ensured things kept moving in the right direction. Coming from the hospitality industry, it takes a lot for service to be recognised and Liam’s approach certainly didn’t go unnoticed. Couldn’t recommend JLL enough. I have already passed their details on to a few interested parties!
5/5
GoogleThank you Dovile for helping me view the property during a pandemic
5/5
GoogleWanted to thank you for another very smooth and well organised letting and get-in. Looking forward to using you again in the (not too soon!) future.
Agent replied · 7 August 2026
Thank you very much for the review. You're an excellent landlord.
5/5
GoogleI would definitely recommend Houseman to friends and family. The whole experience using them was effortless and a pleasure. Craig McIntosh
Agent replied · 7 August 2026
Thank you very much for the review. It's always a pleasure working with you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
