5/5
GoogleRating only, no written review.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE922 reviews · 663 on Google (4.7)80 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,848 reviews on Google only. Show every review
Google5/5
GoogleVery professional, always returned calls promptly and all staff were aware of the progress of our sale throughout.
5/5
GoogleFab staff, great communication skills, always return calls/ emails. Will be coming back time again and recommending to all
5/5
GoogleJoe Lambert did exactly what was needed, and said he would, in finding a buyer and then was very pro-active in getting the sale progressed. A job well done.
5/5
GoogleJoe and the team were a delight to deal with from the initial sign up of the property to the day of completion. Communication throughout the process was first class and cannot recommend highly enough.
5/5
GoogleUnbelievable estate agents, could not recommend highly enough! Sold my property for me and we exchanged contracts 18days from accepting the offer and the buyer had a mortgage. Joe Hayes is a hero
5/5
GoogleThe most amazing estate agents , lovely team and so welcoming , they couldn’t do enough for us and sold our house in three days!!! Would highly recommend if you want a family run business that makes you feel welcome and are always happy to help with anything !! Special thanks to Joe for selling our house so fast and making the whole process stress free!
5/5
GoogleWe rented a property on Trafalgar Road through JLL in Greenwich - fantastic experience from start to finish. A real change to all other letting agents we have had in London. Isobel showed us multiple flats and it felt like she truly knew …
5/5
GoogleWe bought a house with Adam as our agent and from start to finish, it was superb! …
1/5
GoogleLeft my details with their agency who handles their phone calls regarding lettings multiple times, never got back to me
Agent replied
Hi I’m sorry to read your comments and would really like it if you could get in touch to advise us on the details, so that I can investigate this further for you. … More
5/5
GoogleCharlotte has been super helpful and secured a good deal for us. Thank you!
5/5
GoogleLucy was fantastic in helping us find our rented property. She was very attentive to our needs and showed us properties that matched what we were looking for. She responded to all messages very promptly and effectively. Bruna was very …
5/5
GoogleCharlotte was fantastic throughout the sale of our house. Really good communication, friendly and always on hand to answer any questions. It was a largely stress-free process and a lot of that was down to Charlotte keeping us and our buyers informed at all times.
5/5
GoogleCharlotte and Graham were both fantastic throughout what proved to be a very difficult exchange period for us. We were under a lot of pressure from our developer but Charlotte and Graham really went above and beyond to ensure we got to the …
5/5
GoogleRecently bought a house with Charlotte as our agent and from start to finish, it went really well! …
1/5
GoogleClaimed damage done to the flat when there was not and refused to return my deposit.
Agent replied
Dear Mr Farrag, We are disappointed to receive a 1 star review from you based on the deposit … More
5/5
GoogleJust wanted to say that Charlotte and her colleagues at JLL have been fantastic and so helpful with providing updates on the property chain. This has helped us to progress a sale through to exchange and completion on time. We are a new …
5/5
GoogleI can't thank them enough for all the work they did in helping us relocate from Germany to London smoothly. Michael and Bruna were excellent, making sure that we got everything done. I highly recommend JLL to anyone renting in London.
5/5
GoogleI consider JLL Greenwich, as well as the Head Office, the benchmark of excellence for any quality-driven Estate Agent. Impeccable, efficient and effective service. I can confirm all the above after 5 years of Property Management Service by JLL ...Topped up with Sales intermediation service.
5/5
GoogleJust a quick note to say how fantastic JLL have been during our buying and selling process in Greenwich. I touched base with Charlotte roughly a year ago but couldn't move forward for various reasons. She stayed in touch every 2/3 months …
5/5
GoogleWe used JLL to sell our flat and couldn't be happier with the service received. Special mention to Adam who was our agent who made sure everything was pushed through quickly and kept us fully updated throughout the whole process.
Agent replied
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5/5
GoogleThank you Adam and all at JLL for your fantastic and diligent work. Adam in particular went above and beyond. He is an absolute credit and asset to JLL. Thank you again mate for all your hard work.
5/5
GoogleI don't normally do reviews here, but our agent was very helpful, very responsive, very proactive. Really removed the barriers and pain to moving. Also was very helpful accommodating our specific needs, as we were just moving into the UK …
1/5
GoogleUsed this estate agent and have had nothing but problems from them. Waited until after I’d signed a contract and then threatened to pull out unless I signed an extra clause with only a week until move in date. A flat flooded above the flat …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
