5/5
GoogleMy friends and I were looming for a 3 bedroom flat. We have been helped by Cansev who really went above and beyond to make sure that we will be able to move in on time. I had an amazing experience with JLL and definitely recommend !
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE922 reviews · 663 on Google (4.7)80 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,848 reviews on Google only. Show every review
Google5/5
GoogleI had a wonderful experience with Alasdair Gordon. He is an outstanding professional. He originally showed me a different listing that I found online, but once he met me and understood what I was looking for he recommended two flats which ended up being my favorites that I saw, including the one I am currently living in. I would not have found this flat if it were not for Alasdair. During my viewings I was extremely impressed by his honestly and professionalism handling viewings during COVID. After I decided on my apartment, he was always quick to respond to my emails and calls and made the entire journey from submitting an offer, signing the paperwork and moving in easy and seamless. I could not recommend him enough to anyone looking to move to the Chelsea area.
1/5
GoogleUnprofessional, unprepared snobby time wasters. Had a meeting today at one of their marketing suites, ready to see what they had to offer, put down an offer and deposit to reserve one of their new builds. The member of staff (Manmeet) I had been in contact with via email and had detailed exactly what I was after was totally unprepared. After introducing myself and letting her know I had an appointment with her today, she rudely and rather pretentiously asked me what I was there for. Again I told her that I had an appointment with her, that I was there to see what properties were available. She dismissed my response by simply stating rather rudely that it was a launch day with over 35 people that she had seen so simply couldn't be expected to remember everyone that comes through the door. Again I told her we had an appointment and that I would expect if I'm buying a property that the person I meet to show me around be prepared especially as she was cc'd on the email correspondence from her colleague. Such lack of preparation and professionalism was shocking considering Manmeet is supposed to be a senior site consultant. As a result of her lack of professionalism and her rude behaviour, JLL lost a sale. It was an utter waste of time. JLL - I would strongly advise you train your staff better to be prepared in future when meeting clients and not to rudely ask them at the door 'What are you here for?'.
5/5
GoogleRating only, no written review.
Agent replied · 5 September 2026
Thank you.
5/5
GoogleWilkinson's just handled the sale of a property for me. Very attentive and professional throughout. Would recommend and definitely use again.
Agent replied · 5 September 2026
Thank you, great to gave loyal clients like you.
5/5
GoogleOur experience with wilkinson was great, the whole process from start to finish was smooth and we were well informed throughout. The team are all friendly too, a particular thank you to sharon for everything.
Agent replied · 5 September 2026
Thank you for taking the time to recognise the team and sharon..
5/5
GoogleKandi at the Winslow branch was very helpful with our property search and always replied to any calls or emails very promptly. Kandi also sent us properties that were matching our criteria. Thank you very much for your help Kandi and I will recommend you to anyone looking for a house
Agent replied · 5 September 2026
Thank you, I hope that your move goes well. Kandi works with a great team.
5/5
GoogleVery good service, excellent communication, nothing was ever too much. Friendly and professional. Highly recommend. Kandi was amazing. Thank you ! Hannah H
Agent replied · 5 September 2026
Thank you, kandi is so passionate in her work and this shines through and motivates us all.
5/5
GoogleVery professional, well organised and great to deal with. Highly recommend them. Thank you Kandi and team.
Agent replied · 5 September 2026
Much appreciated. We have a great team.
5/5
GoogleEven during Covid the attentiveness of the staff was second to none. We have purchased our new home and sold our old home with Wilkinson's ... We used them some years ago in Leighton Buzzard too. This is why we went to them again. 👍🏼👍🏼👍🏼👍🏼👍🏼 …
Agent replied · 5 September 2026
Thank you and we hope all is well with you. Grest yo have loyal clients like yourselves. We really appreciate your comments.
5/5
GoogleI highly recommend. Amazing customer experience and journey. I cannot thank Kandi enough for all her help from first viewing the property to completing the purchase. Communication was above and beyond! Nothing was too much. Thank you
Agent replied · 5 September 2026
Thank you so much for your comments which will be shared with our wonderful staff. This inspires us all to do our best.
5/5
GoogleIt is my first time to find a place to rent in this country. Isobel showed me a nice apartment which made my decision easy. She and Bruna helped me solved all the complications I encountered throughout the renting process with patience and professionalism. Much thinks to all at JLL.
5/5
GoogleIsobel and Bruna were so helpful to us when we were looking at and then moving into a rental flat, especially considering this was during a pandemic. Everything was handled really swiftly and efficiently and appropriate measures were made for social distancing. We are really enjoying our new flat and for first time renters the experience was made really easy for us. Thank you Isobel and Bruna!
5/5
GoogleWanted to thank you for another very smooth and well organised letting and get-in. Looking forward to using you again in the (not too soon!) future.
Agent replied · 29 August 2026
Thank you very much for the review. You're an excellent landlord.
5/5
GoogleI would definitely recommend Houseman to friends and family. The whole experience using them was effortless and a pleasure. Craig McIntosh
Agent replied · 29 August 2026
Thank you very much for the review. It's always a pleasure working with you.
5/5
GoogleGreat company to deal with, always kept up to date with any issues which were dealt with very efficiently. We are sad to say goodbye to them.
Agent replied · 29 August 2026
Thank you we will also be sad to see you leave but we wish you happiness in your new home.
4/5
GoogleEmma and Raphael have always been super helpful and things are dealt with in a timely and professional manner. Thanks!
Agent replied · 29 August 2026
Thank you for the review Aaron. I wish you success with your next purchase.
5/5
GoogleRun by really lovely people who genuinely care about your needs. They always get any problems with property sorted immediately. Feel really happy and comfortable in my current rental property partly due to the team at Houseman
Agent replied · 29 August 2026
Thank you very much for the review. You are a pleasure to deal with.
5/5
GoogleEmma and Raphael have been absolutely INCREDIBLE! They helped us move into our new flat quickly and efficiently, and were with us every step of the way. Highly recommended!
Agent replied · 29 August 2026
Thank you very much for your superb review you have been a pleasure to deal with.
5/5
GoogleI've been using houseman properties for the last 5years to rent my flat. They have always found tenants within a week of the last tenants leaving. Whenever there have been issues they have dealt with them quickly n effectively. Thanks for the great service I'll be using houseman properties for many years to come.
Agent replied · 29 August 2026
Thank you very much for the review. You are an excellent landlord and a pleasure to work with
5/5
GoogleVery professional and great response rate to our queries. Highly recommend their services!
5/5
GoogleWe have used JLL in Greenwich twice now - once to buy our first house and then four happy years later selling it as we move to our next home. Graham was great throughout and made sure that everything was taken care of - including lining up Eduard Diac to manage the day-to-day sale for us. Ed was nothing short of brilliant. He really cares about looking after his clients and giving them a huge amount of support, guidance and professional advice. He really took the stress out of the situation and his enthusiasm and professionalism made him a pleasure to deal with. We wouldn’t hesitate to recommend Ed and the team and are hugely grateful for everything they’ve done for us. Thanks again Ed, Graham, and the rest of the team - you’ve made a potentially very stressful process feel straightforward and under control throughout.
5/5
GoogleWe bought a house with Adam as our agent and from start to finish, it was superb! He helped follow up a lot of queries for our Solicitors (even on his day off!) and kept us regularly updated. His professionalism and friendly manner, really made the whole process smooth and stress free. I have no hesitations in recommending him and his office. Cheryl the office manager was very quick in replying to emails from us so all in all, great team Greenwich JLL.
5/5
GoogleIsobel and Bruna were so helpful to us when we were looking at and then moving into a rental flat, especially considering this was during a pandemic. Everything was handled really swiftly and efficiently and appropriate measures were made for social distancing. We are really enjoying our new flat and for first time renters the experience was made really easy for us. Thank you Isobel and Bruna!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
