Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,848 reviews on Google only. Show every review
5/5
GoogleThe team at JLL, Michael in particular have been completely fantastic as we purchased a home from them. Michael was responsive, caring and reliable throughout the whole end to end process and we felt at all times like we could rely on them. I recommend JLL and Michael highly, and look forward to working with them in the future if we ever decide to let out or sell or buy again. Thanks all!
5/5
GoogleExceptional customer service and response times to all of my queries from James Woodruff - Thanks!
5/5
GoogleWe have used JLL in Greenwich twice now - once to buy our first house and then four happy years later selling it as we move to our next home. Graham was great throughout and made sure that everything was taken care of - including lining up Eduard Diac to manage the day-to-day sale for us. Ed was nothing short of brilliant. He really cares about looking after his clients and giving them a huge amount of support, guidance and professional advice. He really took the stress out of the situation and his enthusiasm and professionalism made him a pleasure to deal with. We wouldn’t hesitate to recommend Ed and the team and are hugely grateful for everything they’ve done for us. Thanks again Ed, Graham, and the rest of the team - you’ve made a potentially very stressful process feel straightforward and under control throughout.
5/5
GoogleBeen with JLL for 2,5 years, had different managers through my tenancy, all are very positive, helpful and professional, all my inquiries/renewals were resolved in a very smooth and timely manner. Would like to thank Rosie, Mimi, Pui and Natalia.
5/5
GoogleHayley was exceptionally helpful and kind. She went out of her way to send me videos of prospective properties, despite it being far past her clocked hours. Thank you Hayley, you're an absolute star.
5/5
GoogleVery friendly and helpful team, who worked hard to deliver during the strangest of times! The team were very professional from the outset and passionate about the business, which was a key element I was looking for.
5/5
GoogleVery friendly and helpful team, who worked hard to deliver during the strangest of times! The team were very professional from the outset and passionate about the business, which was a key element I was looking for.
5/5
GoogleGreat leasing and property management service for the landlords - They are very responsive, structured, and attentive to details. Highly recommended for both landlords and tenants.
1/5
GoogleRating only, no written review.
5/5
GoogleWe bought a house with Adam as our agent and from start to finish, it was superb! …
5/5
GoogleRecently bought a house with Charlotte as our agent and from start to finish, it went really well! …
5/5
GoogleJust a quick note to say how fantastic JLL have been during our buying and selling process in Greenwich. I touched base with Charlotte roughly a year ago but couldn't move forward for various reasons. She stayed in touch every 2/3 months …
5/5
GoogleJust wanted to say that Charlotte and her colleagues at JLL have been fantastic and so helpful with providing updates on the property chain. This has helped us to progress a sale through to exchange and completion on time. We are a new …
5/5
GoogleWe have used JLL in Greenwich twice now - once to buy our first house and then four happy years later selling it as we move to our next home. Graham was great throughout and made sure that everything was taken care of - including lining up …
5/5
GoogleIsobel and Bruna were so helpful to us when we were looking at and then moving into a rental flat, especially considering this was during a pandemic. Everything was handled really swiftly and efficiently and appropriate measures were made …
5/5
GoogleGraham and Eduard were fantastic to deal with. Graham's knowledge and experience of the local market are second to none; and Eduard is a rising star - he kept our sale on track and showed enthusiasm and professionalism throughout. We could …
1/5
GoogleUsed this estate agent and have had nothing but problems from them. Waited until after I’d signed a contract and then threatened to pull out unless I signed an extra clause with only a week until move in date. A flat flooded above the flat …
5/5
GoogleThank you so much! This was the perfect renting experience. I was supported by Dovile Tamulyte and Helena Borgese who were always there for me - friendly, professional and most importantly trustworthy. The flat that I wanted was already …
5/5
GoogleAfter having two properties fall through with another company due to the Covid-19 pandemic, we were left with very little time to organise a new flat to move in to. Michael and Bruna very quickly provided us with several great options with …
5/5
GoogleI don't normally do reviews here, but our agent was very helpful, very responsive, very proactive. Really removed the barriers and pain to moving. Also was very helpful accommodating our specific needs, as we were just moving into the UK …
5/5
GoogleBuying a property in the middle of a pandemic was never going to be easy but Adam certainly helped smooth the way. He was easy to contact (especially considering the lockdown), proactive and friendly. He came up with solutions to a number …
5/5
GoogleFor Eduard Diac. I don't normally do reviews like this but I had to for Eduard. He has been …
5/5
GoogleDiac is a very effective and hardworking person. He will help for everything. Nothing is too small and nothing is too much for him. He will help anytime I needed a help from him. He also provided his professional opinions during the whole …
5/5
GoogleThis review is for Jasmine Lawrence. Jasmine is a very professional lettings agent. From the moment I registered with Jasmine for my flat search, she has consistently been very courteous, engaging …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
