Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,848 reviews on Google only. Show every review
5/5
GoogleWe had a great experience as renters with JLL. We were new to the city and our agent, Michael, helped us find the perfect flat and then went above and beyond to offer advice and help during the moving process. All of the staff we dealt with have been, and continue to be, extremely responsive and friendly. Highly recommended.
5/5
GoogleI’ve had a really excellent experience with Michael Harvey from JLL sales. He was able to assist me with a quick sale of my property. Michael showed real professionalism when my original sale was impacted by the covid19 situation and found me another buyer very quickly which is much appreciated.
1/5
GoogleRating only, no written review.
5/5
GoogleWe worked with Michael from JLL to try to secure a rental property over the holidays. He went above and beyond negotiating with the landlord on our behalf for pet friendliness and furnishings, but in the end we were unable to move forward with this property. He was amazingly helpful and responsive, despite the difficulty of working during the Christmas season and the slow and inconsistent replies he was getting from the landlord. Great service from JLL.
5/5
GoogleWe had a great experience as renters with JLL. We were new to the city and our agent, Michael, helped us find the perfect flat and then went above and beyond to offer advice and help during the moving process. All of the staff we dealt with have been, and continue to be, extremely responsive and friendly. Highly recommended.
5/5
GoogleRating only, no written review.
5/5
GoogleVery profesional, first class service, a wonderul experience.
Thank you for sharing your kind words with us and for 5 star rating! JLL Canary Wharf Team
5/5
GoogleI am absolutely delighted with the whole JLL experience. I was able to rent out my apt in 3 weeks after taking possession despite that I am not able to be in London due to Covid. The team work at JLL was excellent including the walk through and the arrangements to get the furniture moved in and the viewing. I was seamlessly looked after by everyone in the team. I would recommend anyone who wants to rent out a flat painlessly in Covid times to use JLL’s services! Thank you guys! Jennifer Leung with thanks
Hi Jennifer, Thank you very much for your feedback and for choosing us to rent your property. It is wonderful to hear that you were looked after well and you found the process seamless and excellent. Thank you, JLL Canary Wharf Team
5/5
GoogleRating only, no written review.
5/5
GoogleI recommend Ayesha, had a very positive experience renting through her.
Dear Wojtek, Thank you for 5 star review. We will make sure to pass the feedback on to Ayesha. JLL Canary Wharf Team
1/5
GoogleDont show to viewings booked on phone and confirmed by email. Ignore calling on the day and complaints subsequently
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleWorking with Alasdair Gordon has been a wonderful experience. He is an outstanding professional, quickly assessing and understanding what a client wants / needs. Always quick to respond to my emails and calls, he has been a constant support throughout the process. I wouldn’t have discovered this flat if it wasn’t for Alasdair. Many thanks to Alasdair and to all the team involved.
Dear Claudia, We’d just like to thank you for taking the time to write this review. Thanks for your kind words about Alasdair too, we will make sure to pass your feedback on to him. We’re very grateful for clients like you and hope you will enjoy your new home. Thanks again! JLL Chelsea Team
5/5
GoogleSuper supportive and genuinely interested in getting the best property for you, not just trying to let it as soon as possible. Great after-sale support, too.
5/5
GoogleCan never say enough how grateful I am to have received the great services from JLL, in particular to Jennifer. Jennifer is quick and responsive and understand clients' needs well, so that she gives all the great timely and practical advices in anticipation of your needs. Met some other agents before and never knew what is professional until I met JLL.
Hi there, We'd like to thank you for taking time to leave this review. We're delighted to hear that Jennifer has provided professional service and helped you to find your new home. Thank you, JLL Canary Wharf Team
5/5
GoogleMy experience with this company was superb, so much help from Chris A, very helpful, patient and kind, I would 100% recommend him, thank you for all your help!
5/5
GoogleRating only, no written review.
5/5
GoogleReally helpful, even during the current Covid situation. Quick and professional responses. Thanks!
5/5
GoogleThe staff have been brilliant throughout! They have kept in contact with us constantly and answered an queries we have had quickly. We cant wait to move in . Thanks to Lukas, Kirsten and Faye for all your help!
5/5
Googlequickly found new tenant options and worked efficiently to select the correct tenant.
5/5
GoogleRating only, no written review.
Dear Jakub, Thank you for 5 star rating. … More
5/5
GoogleFaye and Team have done a fantastic job processing our application in 3 working days in this covid situation. They made our process quick and stress-free. I would recommend the JLL estate agency to anyone who is looking to rent or buy. Thanks a lot.
Dear Sai, Thank you very much for taking time to write this review. … More
5/5
GoogleMy Agent Faye was amazing. Very professional, understanding and responsive especially during these hard times.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
