Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,848 reviews on Google only. Show every review
5/5
GoogleRosie helped us find a great flat in central London at good value that met all our needs. Took care of the negotiation for us and made move in day easy.
Dear Edwin, Thank you for your 5 star review. It is wonderful to hear that Rosie was great assistance in finding your new home at good value. We will make sure to pass your feedback on to Rosie. Kind regards, JLL City Team
5/5
GoogleHad the opportunity of interacting with Hannah Mitchell to view a number of properties (and lease one subsequently). The overall experience was excellent - Hannah dealt with everything in a prompt fashion and was extremely professional throughout our engagement.
Dear Kultar, We’d just like to thank you for taking the time to write this review. Thanks for your kind words about Hannah too, we will make sure to pass your feedback on to her. Thank you, JLL City Team
5/5
GoogleI think JLL has changed the perspective of the London agencies I have always interfaced with, thanks to Hannah Mitchell. Hannah, has been a continuous help and support, prompt and professional, I believe that I will buy a house through JLL in the future thanks to the enormous esteem I have for Hannah.
Dear Irene, We’d just like to thank you for taking the time to write this review. I am sure Hannah will be thrilled to read your kind words too. We’re very grateful for clients like you and hope you will enjoy your new home. Thanks again! JLL City Team
5/5
GoogleI was recently assisted by Harry Martin on my purchase. Harry’s service orientation, market knowledge and ability to deliver in a quick timeline were exceptional on all counts. Harry and JLL were very focused on ensuring the transaction progressed seamlessly and it was great working with them.
5/5
GoogleHayley Peverley helped us rent three properties, and she's the best manager we have ever met. Very professional, quick-responsive, and just a nice person to talk with. If I could rate the experience of working with her, I would've given it 10/5 without any hesitation.
5/5
GoogleI was under time pressure to go on holiday but Rosie Lynam from the London Team had helped very quickly and the formalities were cleared within a week. I would recommend JLL to everyone seeking professional and quick service.
5/5
GoogleRecently rented a new apartment in London and JLL did a great job of helping me. The letting agent (Rosie Lynam) was very helpful, available and knowledgable. Great service.
Dear Andy, Thank you very much for your feedback. It's wonderful to hear that Rosie was very helpful and knowledgeable. She'll be thrilled to see your kind words too! Thank you, JLL City Team
5/5
GoogleIt was a very good rental experience. The feedback was timely and the work efficiency was extremely high. I only spent three days to rent a house! Although there were some unavoidable troubles in the process, Rosie helped me solve the problem quickly and timely, so that I could check in in time. I'm satisfied!
Hi Puyu, Thank you for you review. It is wonderful to hear that Rosie managed to find your new home within 3 days. I am sure she will be thrilled to see your kind words too. Thank you, JLL City Team
5/5
GoogleI had a great experience with Rosie from JLL! She was very responsive and arranged a move in for me in less than a week. Very appreciative of her help and guidance through the process!
Hi Lauren, Thank you for taking time to write this review. We're pleased that your experience with Rosie was great and that she was very responsive and arranged a move in in less than a week! We hope you'll enjoy your new home! Thank you, JLL City Team
5/5
GoogleI worked with Alasdair Gordon from the Chelsea branch to find my dream apartment. Alastair was incredibly helpful and showed me a property that I fell in love with and really made it happen for me to move in. Alasdair was always available …
5/5
GoogleWorking with Alasdair Gordon has been a wonderful experience. He is an outstanding professional, quickly assessing and understanding what a client wants / needs. Always quick to respond to my emails and calls, he has been a constant support …
Dear Claudia, We’d just like to thank you for taking the time to write this review. … More
5/5
GoogleAyesha has been great throughout. Made me feel at ease the whole way and really helped to make sure it went as smoothly as possible. On the whole very impressed with JLL and they’re definitely the best agents I have used. Couldn’t recommend more
Dear Rob, Thank you for your feedback. We're delighted to hear that you Ayesha has been great and made you feel at ease the whole way. She will be pleased after seeing this excellent review. Thank you, Canary Wharf Team
5/5
GoogleI have not moved into my property yet, however the efficiency and professionalism of Alasdair Gordon was outstanding, especially during this COVID period. A true gentlemen who knows how to deliver the best customer service experience. Always assured by how he handled the viewings and explaining the entire process at each stage. Great Stewardship for JLL.
5/5
GoogleRating only, no written review.
5/5
GoogleI worked with Alasdair Gordon from the Chelsea branch to find my dream apartment. Alastair was incredibly helpful and showed me a property that I fell in love with and really made it happen for me to move in. Alasdair was always available to answer any questions I had, no matter what time of day and was so accommodating with my busy schedule. I was extremely impressed with the whole service right up until signing the tenancy agreement - all so efficient, swift and professional. I was actually dreading having to find a new property but JLL really made it a special experience. Thank you all!
5/5
GoogleGreat support from Alasdair and the team. Thank you.
5/5
GoogleRating only, no written review.
5/5
GoogleThank you for your help
5/5
GoogleRating only, no written review.
5/5
GoogleVery happy to have worked with Michael and Bruna of JLL. They were very responsive and helpful and we managed to find just the flat we were looking for. Definitely recommend!
Hi Nicole, Thank you for your 5 star review, it means a lot to us! Bruna and Michael will be thrilled to read your kind works too! Thank you, JLL Greenwich Team
5/5
GoogleI'd had some bad experiences in the past with estate agents but JLL couldn't have been more helpful in helping me find and move in to my new apartment.
5/5
GoogleI've known Graham Lawes and his team at JLL Greenwich for several years and they are always top of my list for sales and lettings in Greenwich. A special shout out to Adam Tindides who skilfully handled a difficult sale for me recently - highly recommend.
5/5
GoogleRating only, no written review.
Hi Annie, Thank you for your 5 star rating! JLL Chelsea Team
5/5
GoogleWe worked with Michael from JLL to try to secure a rental property over the holidays. He went above and beyond negotiating with the landlord on our behalf for pet friendliness and furnishings, but in the end we were unable to move forward with this property. He was amazingly helpful and responsive, despite the difficulty of working during the Christmas season and the slow and inconsistent replies he was getting from the landlord. Great service from JLL.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
