JLL estate agents in London, Blackheath, Chelsea and 4 more

★★★★★ 5/5

Google

Rating only, no written review.

Vaibhav · 22 May 2021 · JLL Chelsea

★★★★★ 5/5

Google

Very helpful in these difficult times

Anthony · 22 May 2021 · JLL Chelsea

★★★★★ 5/5

Google

Gemma was brilliant at communicating between all parties and solicitors - highly recommended.

Ralph · 22 May 2021 · JLL Chelsea

★★★★★ 5/5

Google

Thanks for a good job keeping us informed through the various stages of the sale - great work..!

Andy · 22 May 2021 · JLL Chelsea

★★★★★ 1/5

Google

Never got calls or updates. Failed to even get a single viewing over 4 months.

Dan · 22 May 2021 · JLL Chelsea

★★★★★ 5/5

Google

The team at Frosts in Chesham were fantastic. We were really impressed with the service we received - from a realistic valuation and marketing of our property, their enthusiasm during viewings and support during the sale process. Gemma Testa, in particular, was brilliant. She was reassuring every step of the way, gave thoughtful advice and always had a positive attitude. It wasn’t an easy time to sell. In spite of Brexit, a general election and an international pandemic, Frosts achieved a good, fair value for our home. I would highly recommend choosing Frosts.

Emma · 22 May 2021 · JLL Chelsea

★★★★★ 5/5

Google

Gemma at Fost Chesham lead us through a difficult few months of uncertainty and stress. She was kind, reassuring and professional at all times. Despite handling over 40 sales she made us feel like we were her only clients and the most important! Simply remembering small details added to the personal touch. We couldn’t have made this journey without her. Now we are in our dream home and couldn’t be happier. Louise & Marcus

Marcus · 22 May 2021 · JLL Chelsea

★★★★★ 5/5

Google

We bought our house via Frosts and would sell again via them (not for a while hopefully!) as they were a delight to deal with. As with all house transactions, things generally get tight and tense toward the end and they stuck with us, re-assured us when we needed it and did plenty of chasing-up to successfully complete on a fragile chain - Top marks and sensitively done! Use them !! I won't single anyone out as they were all great ! Thanks so much.

IM525 · 22 May 2021 · JLL Chelsea

★★★★★ 5/5

Google

We had a very good experience with Frosts (Chesham branch) Particularly from Jackie, Gemma and Alex. They kept us informed throughout the process.

David · 22 May 2021 · JLL Chelsea

★★★★★ 5/5

Google

I would definitely recommend Frosts, their service was polite, friendly and courteous, I found them to always be responsive and willing to deal with enquiries.

Rachael · 22 May 2021 · JLL Chelsea

★★★★★ 5/5

Google

After 2 frustrating and failed attempts with other local agents, we successfully sold our property in Chesham. No small thanks should go to Gemma and the team in Chesham for getting this done. The difference in service was noticeable and while house buying and selling is stressful Frost's did everything to ensure ours went as smoothly as possible. Would certainly recommend.

Michael · 22 May 2021 · JLL Chelsea

★★★★★ 5/5

Google

Gemma was very efficient, patient and made the process a lot easier, I would use them again if I could. They valued the property much higher than everyone else and nearly got their estimated value Thanks

James · 22 May 2021 · JLL Chelsea

★★★★★ 5/5

Google

Excellent service from Gemma and Alex all the way through, from the first viewing to completion. It was quite a complex sale and Gemma never failed to return a call and progress things in a positive and professional manner. Highly recommended

Tanya · 22 May 2021 · JLL Chelsea

★★★★★ 5/5

Google

Frost were excellent throughout the process, attentive and responsive. Massively helpful in a tense exchange/completion where the other estate agents in the chain were dreadful. Definitely recommend Frost Chesham

Daniel · 22 May 2021 · JLL Chelsea

★★★★★ 5/5

Google

Frosts were very understanding and considerate and patient in how they handled the sale of my property. Especially credit should go to Gemma Testa, who comes highly recommended. Gemma is both responsive to email and correspondence, but also any issues relating to a property.

Joe · 22 May 2021 · JLL Chelsea

★★★★★ 5/5

Google

Frost was the agents for the people I was buying from, and they, especially Gemma Testa, were very good at answering my questions when there was a delay (nothing to do with agents or vendors) and keeping me informed. She was very friendly and upbeat. If I were to sell the house now (heaven forbid, once a decade is more than frequent enough given our archaic system) I would use Frosts as my agent, and would recommend them to others.

Ann · 22 May 2021 · JLL Chelsea

★★★★★ 5/5

Google

Gemma and the team were brilliant throughout the sale of my property and made it the easiest sale I've ever had. I highly recommend Frost.

Adam · 22 May 2021 · JLL Chelsea

★★★★★ 5/5

Google

The whole process from finding a flat to receiving our keys were smooth and professional. Big thank you to Ayesha for your help during the whole process! Super happy!

Mantas · 19 May 2021 · JLL Canary Wharf

★★★★★ 5/5

Google

I just completed a successful flat-renting experience with Rosie Lynam. She was thorough in providing all of the responses to my questions, she had helpful suggestions, and she was very efficient in all the follow-ups. Everything was handled seamlessly. Also, after I moved in, there was just a basic repair required in the flat, and Rosie took the time to check in on that, too, and expedite the response. I'm really happy with the way my whole flat process went, and would recommend working with Rosie to anyone.

Marie · 15 May 2021 · JLL City of London

★★★★★ 1/5

Google

Rating only, no written review.

J · 13 May 2021 · JLL Leeds

★★★★★ 5/5

Google

I enjoyed my time with JLL. They were good company to work for

Simon · 12 May 2021 · JLL Mayfair & Marylebone

★★★★★ 1/5

Google

Rating only, no written review.

Liliana · 12 May 2021 · JLL Blackheath

★★★★★ 5/5

Google

The agent who assisted me (Rosie Lynam) was very helpful and very responsive. I am not going to lie, at first looking at the reviews from google with words such as 'scam', 'poor quality', etc made me worried. However, I think the agent that helped me throughout the process proved this wrong. In fact, the process was smooth, and flawless, and the agent was very professional at all times despite having covid season. Firstly, I think I was lucky my agent was professional. Due to the covid, she understood that keeping distance on the viewing and compiling documentation process will be hard. However, she managed to make it as easy as possible throughout the process. She thought about what was easiest for me for full time employee in UK, and always kept in touch at least two times a week. Secondly, my agent went through many changes, and may updates on the new apartment. I requested something, and she gives me a solution to choose. I was able to get back with answer in less than 24h, and overall was very efficient. (eg. Inquiry: I want to have the big table removed as it is damaged. Can you do anything ? Answer: I spoke with the owner, and we can try to get alternative table ). The fact that she reached out to the owner to discuss the clients request made it easier. I guess it really depends on the agent, but overall it was not a fraud or scam. The apartment was cleaned and all my request has been passed to the owner. I am very glad I got help from JLL. In summary, 100% recommended to get help to find new home. The company is a listed company in exchange, so I think there should not be issue overall. Just make sure email address is legitimate from JLL I think it should be okay. Customer support was top class, and if still worried, would recommend reaching out to the chat from their website. The process is made easy for clients, even through Covid. I would definitely request from JLL again. Above will be my feedback based on experienced using JLL in 2021 March. Hope that helps.

Shota · 11 May 2021 · JLL City of London

★★★★★ 1/5

Google

STEER CLEAR of these professional crooks who conduct highway robbery for the landlord. They will try to deduct inflated and unsubstantiated amounts from your deposit. They bank on the fact that most people won’t take court action against their fraudulent claims. Their tactics are unsuccessful attempts to delay and debilitate, knowing full well that what they are committing is fraud. They have horrendous ratings on Trustpilot. I wish I had paid more attention to the Trustpilot reviews before engaging with this agency. I recently moved out of one of their properties after hiring professional cleaners and leaving the place spotless. They booked a third party to conduct the checkout, who attempted to note every item of fair wear and tear he could find, including fingerprints on the entrance door doorknob (how did he think he got into the property in order to conduct the checkout?). For every item of fair wear and tear, which is under the landlord’s remit, they attempt to bill £50, even for a scuff mark on the wall that was documented during check-in and for what they claim as loose skirting in the entrance door, of which the sealing was reported throughout the tenancy as as a violation of fire safety laws requiring requiring walls, floors, and doors of purpose-built maisonettes or blocks of flats to hold back flames and smoke for a minimum of 30 to 60 minutes. I hired professional cleaners and left the apartment spotless, and they now attempt to bill you for a recleaning if they are capable of finding a speck of dust anywhere in the apartment. I have nothing but pity for employees of this agency, that they have diminished themselves so much that they are incapable of doing something useful for a living. People who are so incompetent that they have to conduct highway robbery from honest tenants and who constantly pass the buck to anyone else that is not them because they are too incompetent to earn an honest living. I am now taking legal action against their fraud to recover my deposit, against which they claim unlawful deductions.

M · 11 May 2021 · JLL City of London