Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,848 reviews on Google only. Show every review
5/5
GoogleA well deserved 5 star rating! After months on the lookout for a new house I met with Rafaela Kyriakidou at Mann letting agency and within a week I signed a contract for my new home. Very professional, friendly and knowledgable
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy partner and I spoke to a man called Danny, he was attentive and polite with every question we threw at him and he helped us remove a big weight from our shoulders ahead of time with our tenancy. Very confident, attentive, and friendly.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleBeth and her team did a splendid job selling our house just recently. Valuation, marketing and communication were all excellent. The whole process was very smooth and I would highly recommend them.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations
5/5
GoogleI cannot thank the lovely Rafaela Kyriakidou enough for finding me and my friend an amazing flat and for making this experience as easy and enjoyable as possible. She is super friendly, helpful, knowledgeable and professional and she definitely knows how to get the job done. Very impressed with how smooth this process has been despite the difficulties caused by Covid-19. This has been by far the best experience I've had so far with any letting agency in Canterbury! Thank you Rafaela!! You deserve the 5 stars!!!
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
5/5
GoogleThank you to the staff at Mann in Canterbury. I’ve recently bought a house in the St Dunstan’s area of Canterbury which I’m really happy about. Considering the purchase was taking place during the lockdown restrictions and with Christmas fast approaching, I was amazed how quickly and smoothly it went, everybody worked together to get the purchase/sale done as quickly and as smoothly as possible. Nikitia, Felicity and Laura were my main points of contact and kept great communications with myself, the solicitors and the seller to make sure we were all on the same page. Thank you all very much. Kind regards Ben
Thank you for your wonderful 5* review and kind comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleA 5 star rating! A big thank you to Felicity and Beth at Mann Countrywide Canterbury for all their dedication, hard work and patience in taking my house from sale to completion and securing my onward purchase in just four months! I was very impressed at how swift and orgainsed Mann were in getting my house on the market and achieving offers as well as helping me to find somewhere to lovely buy. The team were all so friendly and always ready to help. I would happily use them again and recommend Mann Countrywide to friends and family.
Many thanks for the amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat support from Alasdair and the team. Thank you.
5/5
GoogleI worked with Alasdair Gordon from the Chelsea branch to find my dream apartment. Alastair was incredibly helpful and showed me a property that I fell in love with and really made it happen for me to move in. Alasdair was always available to answer any questions I had, no matter what time of day and was so accommodating with my busy schedule. I was extremely impressed with the whole service right up until signing the tenancy agreement - all so efficient, swift and professional. I was actually dreading having to find a new property but JLL really made it a special experience. Thank you all!
5/5
GoogleRating only, no written review.
5/5
GoogleWorking with Alasdair Gordon has been a wonderful experience. He is an outstanding professional, quickly assessing and understanding what a client wants / needs. Always quick to respond to my emails and calls, he has been a constant support throughout the process. I wouldn’t have discovered this flat if it wasn’t for Alasdair. Many thanks to Alasdair and to all the team involved.
Dear Claudia, We’d just like to thank you for taking the time to write this review. Thanks for your kind words about Alasdair too, we will make sure to pass your feedback on to him. We’re very grateful for clients like you and hope you will enjoy your new home. Thanks again! JLL Chelsea Team
5/5
GoogleProfessional and responsive
Hi Enrique, Thank you for 5 star rating! … More
5/5
GoogleRating only, no written review.
5/5
GoogleJLL have been great through our tenancy, went above and beyond finding us a place in the first lock down and have been super helpful all the way through. James Woodruff our property manager is always really responsive and helpful as well.
Dear Jordan, Thank you for your review. We will make sure to pass this on to James. … More
5/5
GoogleGreat experience definitely will use your services again !
Thank you Samer, We are looking forward to assist you again! … More
5/5
GoogleWe listed with JLL as one of multiple agents, they did a great job despite the property being in disrepair and I'm sure the price we received was in large part down to the hard work of Muslim. They got us 7 times as many offers than the other agents combined, even if in the end the winning bid wasn't theirs, they did a great job
5/5
GoogleGeorge Reeves was very quick to respond, sourced us a fantastic deal and answered all our queries during our speedy and hectic move. All in all it was a great pleasure to work with him.
Dear Polina, Thank you very much for taking time to write this review. … More
5/5
GoogleVery efficient service from JLL Kensington. George Reeves was very responsive to the queries, fast and clear communication. He was often available outside of the normal business hours which was much appreciated.
Dear Alex, Thank you very much for taking time to write this review. … More
1/5
GoogleHorrible and unprofessional place I asked about a property to rent and I chased the non-responsive agent for 2 days. No response, just ignorance. I would not recommend them at all. I managed to get a viewing via another agency
Dear Luca, I am sorry to read your comments here. I would like to look into this issue and … More
5/5
GoogleGeorge Reeves was very efficient and proactive in communicating and getting us through every step of the process. I’ve never seen letting paperwork move so quickly before. Thanks for your great service!
Dear Joe, Thank you for your 5 start review, this means a lot to us. … More
5/5
GoogleExcellent help from JLL Kensington and specifically George Reeves, who assisted me in finding the apartment i was searching for very smoothly. I would recommend anyone searching for an apartment in this area to contact him.
5/5
GoogleMy fiancé has rented an apartment from JLL with the help of George and he has given him an amazing service! We definitely recommend him and JLL if you are looking for an apartment in London.
5/5
GoogleRating only, no written review.
Many thanks for the 5* review Richard - much appreciated!
5/5
GoogleVery professional and pleasant people to deal with. Gemma was very helpful .
Hi Selina Many thanks for your 5* review, and we are delighted to read that you found Gemma from the Chesham team friendly and professional throughout your property transaction. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleA well deserved 5 stars for Jacqui, Gemma, Alex and the rest of the team at Frost's! Every dealing with them was warm and professional, and they were willing to take time time to understand our needs and help us through each step of the process, both in buying and selling. A special mention for Jacqui as many of our dealings were with her and she was brilliant. Despite a very busy time coming out of lockdown, every correspondence was prompt and professional, and with a kind human touch. We would 100% recommend Frost's.
Hi Julie Many thanks for taking the time to write this super 5* review for Jacqui, Gemma and Alex from our Chesham team. We are delighted to read that they provided you with an outstanding property service throughout the buying and selling process, and that you will happily recommend them in the future. We will pass your comments on to everyone mentioned and also to our senior management team. Wishing you every happiness in your new home from all at The Frost Partnership
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
