Trusted Agent profile · Greater London, London and West Yorkshire

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JLL estate agents in London, Blackheath, Chelsea and 4 more

4.6

★★★★★ Excellent

5,399 reviews across 14 offices and 3 platforms

residential.jll.co.uk

JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

4,868

Reviews on Google

All 14 offices

Facebook logo

4.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

414

Reviews on Trustpilot

All 14 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers5 reviews

5.0 / 5 Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...VICTORIA, 23 September 2016Read all 5 from sellers

Buyers7 reviews

5.0 / 5 Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Geoff, 29 March 2020Read all 7 from buyers

Landlords34 reviews

4.9 / 5 JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...David, 8 February 2021Read all 34 from landlords

Tenants30 reviews

4.8 / 5 I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Rania, 15 September 2026Read all 30 from tenants

Our offices

JLL's 14 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,848 reviews on Google only. Show every review

5/5

Google

Highly recommend. Tracy Bennett has dealt with the marketing of my house and helping to agree a sale in only a few weeks of having my house on the market. She provides a professional yet personalised friendly service. Communication is great and she is always on hand to answer any queries. They know the local area and their ability to secure a quick sale is second to none.

Lisa · 4 July 2021 · JLL Nine Elms

Agent replied · 4 July 2026

Thank you, Lisa! This is great feedback - we really appreciate you taking the time to leave this review.

5/5

Google

From booking viewings to placing an offer on a property both Tracy and Victoria have been efficient, professional, friendly, and knowledgeable. Tracy was a huge help in providing detailed information on the local area, schools and amenities. All of the questions we had were answered promptly and honestly. Victoria has been wonderful at keeping us informed during the purchase process. She provided us with a checklist on what to expect from start to finish which was a nice detail and has proven to be very helpful. Thank you.

Amy · 4 July 2021 · JLL Nine Elms

Agent replied · 4 July 2026

Thank you so much for your lovely words, Amy. Reviews like these are the reason we love doing what we do!

5/5

Google

Amazing agency. Highly recommended!

Vincent · 4 July 2021 · JLL Canary Wharf

Agent replied

Dear Vincent, Thank you for your 5 start rating and kind words. Thank you, JLL Canary Wharf Team

5/5

Google

Thank you Adam Garson and Stephanie Chan for your help, kindness and professionalism.

Az · 4 July 2021 · JLL Canary Wharf

Agent replied

Hi there, Thank you for this lovely feedback. We'll make sure to pass this on to Adam and Stephanie. Thank you, JLL

5/5

Google

Very helpful and friendly people. They were efficient and effective. Happy to deal with them again.

Muir · 4 July 2021 · JLL Canary Wharf

Agent replied

Hi Muir, Thank you for your review, we're glad you've decided to trust us with your search again! Thank you, JLL Canary Wharf Team

5/5

Google

Thank you Ayesha Ahmed for helping us through every process. She solved all our problems and also she is very kind and professional. We recommend JLL. Everyone can trust in terms of quality and price. You are super🤩🤩

Omer · 4 July 2021 · JLL Canary Wharf

Agent replied

Dear Omer, We can't thank you enough for your kind words about Ayesha! It's great to hear that she helped you to solve your problems and was kind and professional. She will be very grateful! Thank you, JLL Canary Wharf Team

5/5

Google

Outstanding, professional and friendly service from Tracey Bennett from start to finish in a complicated sale in extremely difficult times. I would highly recommend due to Tracey’s service and knowledge, your definitely in good hands, thanks for everything Tracey

S · 2 July 2021 · JLL Canary Wharf

Agent replied · 2 July 2026

Thank you so much!

5/5

Google

I cannot speak highly enough about the unbelievable customer service given to me by Tracy at the Coulby Newham branch. As anyone knows conveyancing is stressful!! Being within the chain I was constantly on the phone to Tracy sometimes several times a day and she has sometimes rang me after close of business to return my calls. I would call this going above and beyond and she worked tirelessly to obtain the desired results of exchanging today. Her professionalism and dedication and always giving me the correct and accurate update I was very grateful for. I said to her a number of times her calming manner and positivity helped me keep calm. Every member of staff whom I spoke to I found helpful. Thank you all but especially Tracy 😀😀

Ade · 2 July 2021 · JLL Canary Wharf

5/5

Google

From booking viewings to placing an offer on a property both Tracy and Victoria have been efficient, professional, friendly, and knowledgeable. Tracy was a huge help in providing detailed information on the local area, schools and amenities. All of the questions we had were answered promptly and honestly. Victoria has been wonderful at keeping us informed during the purchase process. She provided us with a checklist on what to expect from start to finish which was a nice detail and has proven to be very helpful. Thank you.

Amy · 2 July 2021 · JLL Canary Wharf

5/5

Google

Highly recommend. Tracy Bennett has dealt with the marketing of my house and helping to agree a sale in only a few weeks of having my house on the market. She provides a professional yet personalised friendly service. Communication is great and she is always on hand to answer any queries. They know the local area and their ability to secure a quick sale is second to none.

Lisa · 2 July 2021 · JLL Canary Wharf

5/5

Google

A great experience so far with getting my house put on the Market, its been made really easy by the professionalism of the people at the Coulby office, Tracy and Anna have been very easy to deal with and I’ve had a lot of interest in the few weeks its been on the market, I now have an offer for the full asking price, what more could you ask! Thanks everyone at MP.

Ian · 2 July 2021 · JLL Canary Wharf

5/5

Google

Just wanted say a big thank you to Tracey at the Coulby Newham Office. She has been a great help to me with plenty of support and advice along the way. Thanks Trace really appreciate all you have done for me. Take care 😘

Karen · 2 July 2021 · JLL Canary Wharf

5/5

Google

Rating only, no written review.

Dafydd · 1 July 2021 · JLL City of London

Agent replied · 1 July 2026

Diolch / Thank you Mr Williams for your 5 star rating. Appreciated. Regards

5/5

Google

in process of my rental

J · 1 July 2021 · JLL City of London

Agent replied · 1 July 2026

thank you

5/5

Google

Great pub with great ale and food

Jason · 1 July 2021 · JLL City of London

Agent replied · 1 July 2026

Thanks - not us though.....

5/5

Google

Rating only, no written review.

Manon · 1 July 2021 · JLL City of London

Agent replied · 1 July 2026

Thank you / Diolch.

5/5

Google

Rating only, no written review.

Sam · 1 July 2021 · JLL City of London

Agent replied · 1 July 2026

Diolch / Thank you for your rating.

5/5

Google

Rating only, no written review.

Sara · 1 July 2021 · JLL City of London

Agent replied · 1 July 2026

Diolch / Thank you for taking time to review us.

5/5

Google

Always quick to provide regular updates & encouragement during the buying process.

Julia · 1 July 2021 · JLL City of London

Agent replied · 1 July 2026

Thank you Julia for your kind review. Appreciate. Regards The Team at Williams & Goodwin

5/5

Google

Quick response

Fiona · 1 July 2021 · JLL City of London

Agent replied · 1 July 2026

Thank you for your 5 * review - Diolch.

5/5

Google

Rating only, no written review.

WAYNE · 1 July 2021 · JLL City of London

Agent replied · 1 July 2026

Thank you for your review on our team at Caernarfon. Appreciated. Regards

5/5

Google

Great initial experience, seamless and quick viewing to offer turnaround for a really nice flat at a decent price. I am really impressed by Siobhan.

Gonzalo · 1 July 2021 · JLL Nine Elms

Agent replied

Dear Gonzalo, We'd like to thank you for taking the time to leave this review. It's wonderful to hear that Siobhan have provided great service, she will be thrilled to see your kind words too! Thank you, JLL Nine Elms Team

5/5

Google

Really good service. I was kept updated with the process and nothing was too much for the staff when it came to help and advice. Can’t praise them enough.

Stephen · 27 June 2021 · JLL Canary Wharf

Agent replied · 27 June 2026

Thank you for your lovely words, this means so much!

5/5

Google

Very professional service from start to finish. Selling following a bereavement and we were treated with kindness and sensitivity. Thanks to all the team but special thanks to Maria for being so patient and supportive .

Paul · 27 June 2021 · JLL Canary Wharf

Agent replied · 27 June 2026

Thank you, Paul. We really appreciate you taking the time to leave this review for us.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about JLL

Which JLL office has the most reviews?

Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.

Where are the JLL offices?

The 14 JLL offices, by town:

  • Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
  • Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
  • Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
  • Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
  • City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
  • Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
  • Greenwich: 22 College Approach, London, SE10 9HY
  • JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
  • Kensington: 387 Kensington High Street, London, W14 8QA
  • Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
  • Manchester: 1 Oxford St, Manchester, M1 4PB
  • Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
  • Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
  • Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?

5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."

What do buyers say about JLL?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."

What do landlords say about JLL?

34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."

What do tenants say about JLL?

30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."

Has JLL won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.

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