5/5
GoogleReally liking the new flat which has met and exceeded my expectations and the estate agent gave really good recommendations of properties based on what I was looking for
Agent replied
Dear Toby, Thank you for your feedback. … More
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,400 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,400 reviews on three platforms, rated 4.6 out of 5 overall.
4,869
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE922 reviews · 663 on Google (4.7)79 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA382 reviews · 357 on Google (4.8)19 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,849 reviews on Google only. Show every review
Google5/5
GoogleWhen you combine professionalism with passion, meet Gemma at the Canary Wharf office. Super responsive, professional and to top it all of, you're always met with a smile. The Canary Wharf office is simply a pleasure to work with. Thanks again!
Agent replied · 19 June 2024
Hi there, Thank you very much for sharing your experience with us. … More
5/5
GoogleThe JLL Canary Wharf team assisted me with my move into Landmark Pinnacle. Ayesha was very helpful and clear throughout the whole process, provided all required information straight away whenever needed. From viewing the property to …
Agent replied
Dear Elliot, Thank you for taking the time to leave this fantastic review. … More
5/5
GoogleI would like to give Danny at the Canary Wharf office the thumbs up for his excellent work. He is responsive and professional. I am impressive that I can manage to complete my purchase of property in less than 3 weeks, upon his assistance on coordinating every party concerned. Thank you, Danny, well done!
Agent replied · 19 June 2024
Dear Nathalie, Thank you for this amazing review! … More
5/5
GoogleThe process and interaction were very smooth, professional and friendly. I particularly appreciated the knowledge of the building, the advice and responsiveness. The support after the contract was signed was also very good. Overall a great experience and I would definitely consider contacting JLL again if I move in the future.
Agent replied · 19 June 2024
Hi Massimo, Thank your for this excellent review. … More
5/5
GoogleVery responsive, professional, friendly and customer-centric approach. I dealt with Ayesha. She understood my circumstance and helped me get to what I was looking for without any unnecessary delays. Five stars from me!
Agent replied
Dear Ahmed, Thank you for your 5 start rating! … More
5/5
GoogleJoanna Ludlow at JLL Westferry Circus branch is a star. She found the perfect apartment to suit our needs based on her personal recommendations (when it was not feasible to visit due to covid times and our busy schedule) and managed to …
Agent replied · 19 June 2024
Hi Alicia, Thank you for your feedback. … More
5/5
GoogleGreat service from JLL in finding a rental. They were by far the most professional and responsive of the agents we dealt with. The contract signing process was was also clear and unambiguous and very efficiently done. Special thanks to …
Agent replied · 19 June 2024
Dear Nicolas, Thank you for this amazing review and for considering us as most professional … More
5/5
GoogleThank you Ayesha for your excellent service and professionalism in finding me the perfect apartment. A huge thank you to Bruna for all the emails and information supplied, its especially daunting arriving from another country, and JLL went the extra mile to assist me. I would highly recommend this team and Agency.
Agent replied
Dear Samantha, Thank you for this excellent review! … More
5/5
GoogleVery good experience. I was advised by Jennifer Dawson and Kate Amos. They were very professional and helpful.
Agent replied
Dear Joao, Thank you very much for your 5 star rating! … More
2/5
GooglePoor service. Started all well, didn’t finish very well. First, this agency didn’t inform us about law changes about how much notice you need to provide to a tenant before they move out. Second, they posted keys to the WRONG address …
Agent replied · 20 March 2026
Dear Kristina, I’m sorry to read your comments here. I would like to look into issues you … More
5/5
GoogleGreat service so far with moving into my new city centre apartment in the northern quarter. After having such a bad experience with my current living situation I am so pleased with how punctual, attentive and helpful JLL have been. …
Agent replied · 21 June 2024
Hi Kieran, Thank you for sharing your kind words. … More
5/5
GoogleEd at JLL helped us with our house purchase and he was exceptional. We had viewed around 50 properties prior to our purchase and Ed has been the best of the Estate agent we have dealt with. After we pulled out of one purchase due to its …
Agent replied · 22 August 2026
Dear James, Thank you very much for taking time to write this review. … More
5/5
GoogleWe worked with Michael from JLL to try to secure a rental property over the holidays. He went above and beyond negotiating with the landlord on our behalf for pet friendliness and furnishings, but in the end we were unable to move forward …
5/5
GoogleIn the past 14 months I've been hunting for my first dream home. I can not describe how many agents and agencies I faced and spoke with. Some of the big agencies even shame to name or describe their work. I want to say that this agency and …
5/5
GoogleMichael provided with a first class professional service. From taking the instructions he kept us fully informed with the progress of the viewings and kept going until we achieved the sale. …
Agent replied · 21 June 2024
Hi Zhao, Thank you very much for your review. … More
5/5
GoogleFrom our refreshing conversation with Yasmin Forrester, the Lettings Manager at JLL Greenwich, we found her to be delightful and very professional in her approach to letting our property. Yasmin offered practical advice, was positive, …
Agent replied · 21 June 2024
Dear Candice, Thank you so much for your feedback! We are really glad you decided to trust JLL … More
5/5
GoogleI had a fantastic experience with JLL and in particular the sales advisor Michael. The sale process was rather difficult due to various factors which were outside our control. Michael was always on top of everything and kept me informed …
Agent replied · 21 June 2024
Dear Nicole, Thank you for the review. … More
5/5
GoogleWe were super-impressed with the service we received from the JLL team in selling our East Greenwich house recently. Right from the start, the team was extremely proactive and we were on the market within a week of Graham undertaking our …
Agent replied
Dear Vince, Thanks so much for your feedback! … More
5/5
GoogleMy boyfriend and I recently bought a house in Greenwich with JLL. Our estate agent was called Ed and he did a fantastic job throughout the process. We had previously viewed a house with Ed and he actually identified this house for us as …
Agent replied · 21 June 2024
Dear Lois, Thank you for your 5 start review, this means a lot to us! … More
5/5
GoogleI had a very good experience with JLL and in particular the sales advisor Eduard. He kept me informed of the entire process throughout and was extremely responsive. I was particular pleased with his prompt actions to resolve any obstacles …
Agent replied · 21 June 2024
Dear Keiran, Thank you for your 5 start review, this means a lot to us! … More
5/5
GoogleThanks a lot to Isobel and Bruna. We have found an excellent flat that is managed by JLL. The experience of viewing and signing the new tenancy with JLL has been excellent. The flat, where we live now, is managed in a great way too. …
Agent replied · 21 June 2024
Dear Yura, We can’t thank you enough for the kind words. We are glad to hear that your … More
5/5
GoogleI´d like to make a public remark on this company. It´s been a very challenging year but you managed to help, accommodate new safety protocols and client led focus at all times in such a professional manner. Thanks for this and for finding …
5/5
GoogleThe team at JLL helped us to rent new apartment. Would definitely recommend thіs company to everyone! A special Thank you to Michael Chu , he is very professional ! He answered all our questions, clearly knows the market, he has also …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
