Trusted Agent profile · Greater London, London and West Yorkshire

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JLL estate agents in London, Blackheath, Chelsea and 4 more

4.6

★★★★★ Excellent

5,399 reviews across 14 offices and 3 platforms

residential.jll.co.uk

JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

4,868

Reviews on Google

All 14 offices

Facebook logo

4.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

414

Reviews on Trustpilot

All 14 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers5 reviews

5.0 / 5 Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...VICTORIA, 23 September 2016Read all 5 from sellers

Buyers7 reviews

5.0 / 5 Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Geoff, 29 March 2020Read all 7 from buyers

Landlords34 reviews

4.9 / 5 JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...David, 8 February 2021Read all 34 from landlords

Tenants30 reviews

4.8 / 5 I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Rania, 15 September 2026Read all 30 from tenants

Our offices

JLL's 14 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,848 reviews on Google only. Show every review

5/5

Google

Ahysha from JLL is an elegant and professional lady who gave me great help and care during the whole process, and I'm very happy with the flat, which was actually the first one I viewed in London! Also many thanks to Leva, who helped me to finish the check-in smoothly. Both of your service and efforts are well appreciated:) Thank you again and we'll keep in touch.

Nicolas · 8 November 2021 · JLL Canary Wharf

Agent replied

Dear Nicolas, Thank you for taking the time to leave this review. We're happy to hear that you find your new home and it was the first one you saw! Ayesha and Ieva will appreciate your kind words too! We do hope you will enjoy your new home. Thank you, JLL Canary Wharf Team

5/5

Google

Adam Tindides was taking care of us for both the sale and the purchase and he did a tremendous job! Adam was always very helpful and proactive in each single step of the process despite a challenging experience due to our solicitors. His professionalism and knowledge are excellent, I highly recommend.PositiveResponsiveness, Quality, Professionalism

Nicolas · 25 October 2021 · JLL Finsbury Park

Agent replied · 24 October 2024

Dear Nicolas, We’d just like to thank you for taking the time to write this review. Thanks for your kind words about Adam too, we will make sure to pass your feedback on to him. We’re very grateful for clients like you and hope you will enjoy your new home. Thanks again! JLL Finsbury Park Team

3/5

Google

My dealings with JLL as a tenant have been mostly good and prompt, but their lack of transparency around what's included, or rather elided, in the utility bill I paid for has left me disappointed. …

Bhaxby · 22 October 2021 · JLL Leeds

5/5

Google

I had a great experience with JLL Canary Wharf finding a new rental apartment. Ayesha especially has been very helpful. Despite some unexpected delays (which were beyond her control), she has regularly updated me and made the process very smooth overall. I can only recommend Ayesha and the team at JLL.

M · 16 October 2021 · JLL Canary Wharf

Agent replied · 16 October 2026

Hi there, Thank you for sharing your experience with us! … More

5/5

Google

Rating only, no written review.

Rami · 14 October 2021 · JLL Canary Wharf

Agent replied · 14 October 2026

Thank you for your 5 star rating!

5/5

Google

JLL recently sold an apartment for my wife and I and provided a thoroughly professional service from start to finish. Graham ensured that the JLL service doesn't end at the point a sale is initially agreed and kept both buyer and seller …

Peter · 8 October 2021 · JLL Blackheath

5/5

Google

Had a great experience renting through JLL. Dovile was very responsive throughout the process and the move was hassle free. This was even more appreciated as everything happened during lockdown. …

Pedro · 8 October 2021 · JLL Blackheath

5/5

Google

Ed Diac is one of the best estate agents I have ever worked with. Buying a property is one of the biggest purchases a person can make in their life. Ed was supportive, helpful and always available to answer the million questions I had. He …

Huw · 8 October 2021 · JLL Blackheath

5/5

Google

Fantastic experience with JLL Greenwich - mainly Ed Diac but also Graham and the support team as well. Ed in particular went out of his way at every stage (even though I was not the one paying JLL!) and was communicative and proactive …

Nick · 8 October 2021 · JLL Blackheath

5/5

Google

Only positive things to say about JLL Greenwich. From start to finish our sales agent, Eduard, has been nothing but professional, patient, caring and always on top of everything. He was very responsive and did anything he could to help us …

Jessika · 8 October 2021 · JLL Blackheath

5/5

Google

I bought a property with three flats in an upcoming area which I thought had great potential to accommodate a fourth flat similar to others on the same street. The council was not very happy and delayed me for 6 months without actually …

Ana · 8 October 2021 · JLL Blackheath

5/5

Google

Ed at JLL helped us with our house purchase and he was exceptional. We had viewed around 50 properties prior to our purchase and Ed has been the best of the Estate agent we have dealt with. After we pulled out of one purchase due to its …

Jim · 8 October 2021 · JLL Blackheath

Agent replied · 22 June 2026

Dear James, Thank you very much for taking time to write this review. … More

5/5

Google

We sold our place through JLL and our agent, Adam, has been amazing! He secured us a very good offer for the flat, in line with our expectations and in a relatively short period of time. Not only that, but he has been present and very …

Viola · 8 October 2021 · JLL Blackheath

Agent replied · 22 June 2026

Dear Viola, Thank you for taking time to write this review. … More

5/5

Google

I was very fortunate to have a great estate agent, Michael Chu made sure that I had everything I needed and was very kind and professional throughout the entire process. …

Cindy · 8 October 2021 · JLL Blackheath

Agent replied · 22 June 2026

Dear Cindy, Thank you so much for taking the time to leave an excellent rating. … More

5/5

Google

We worked with Michael from JLL to try to secure a rental property over the holidays. He went above and beyond negotiating with the landlord on our behalf for pet friendliness and furnishings, but in the end we were unable to move forward …

Fed · 8 October 2021 · JLL Blackheath

5/5

Google

I have worked with Adam Tindides on a sale of our 2-bed property. Adam is very responsive, actually very creative in helping us achieve our goals. He helped us bridge the gap between what the buyer wanted and we as sellers needed to …

Yury · 8 October 2021 · JLL Blackheath

Agent replied · 21 June 2024

Hi Ako, Thank you for sharing your kind words with us. … More

5/5

Google

In the past 14 months I've been hunting for my first dream home. I can not describe how many agents and agencies I faced and spoke with. Some of the big agencies even shame to name or describe their work. I want to say that this agency and …

Irina · 8 October 2021 · JLL Blackheath

5/5

Google

Eduard is very professional and friendly. Always offering advice, guiding me through the process , patient with all my questions and queries and above all, did everything he promised. …

Maria · 8 October 2021 · JLL Blackheath

Agent replied · 21 June 2024

Dear Maria, We can't thank you enough for this wonderful review! … More

5/5

Google

Michael provided with a first class professional service. From taking the instructions he kept us fully informed with the progress of the viewings and kept going until we achieved the sale. …

K · 8 October 2021 · JLL Blackheath

Agent replied · 21 June 2024

Hi Zhao, Thank you very much for your review. … More

5/5

Google

I have recently purchased a house through Michael Chu at Greenwich JLL. Michael has been proactive, professional and helpful throughout the transaction process. He has been reachable and extremely responsive right from the viewings through …

Sowmya · 8 October 2021 · JLL Blackheath

Agent replied

Dear Sowmya, Thank you for this excellent review! … More

5/5

Google

Max and I rented our flat through JLL Greenwich and it was rented so we quickly we had to move out earlier than first planned. Michael Chu rented our apartment, Bruna looked after all of the paperwork and Yasmin was able to answer any …

Amy · 8 October 2021 · JLL Blackheath

Agent replied

Hi Amy, Thank you for sharing your experience with us! … More

5/5

Google

We are extremely happy with the service received from JLL especially from Michael Chu. They made the process of viewing, payments and check in extremely smooth for us. …

Deepthi · 8 October 2021 · JLL Blackheath

Agent replied

Dear Deepthi, Thank you for this lovely review. … More

5/5

Google

I had a great experience, Michael helped me find the perfect place for me and the process was very organised and straightforward. …

Xiomara · 8 October 2021 · JLL Blackheath

Agent replied

Dear Xiomara, Thank you for sharing your experience with us. … More

5/5

Google

I have been renting a place via JLL for several years now and recently came across few issues that I needed an assistance with. As property manager I dealt with previously left, I was assisted by new manager …

Alicja · 8 October 2021 · JLL Blackheath

Agent replied · 21 June 2024

Dear Alicja, Thank you very much for taking the time to leave this excellent review! … More

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about JLL

Which JLL office has the most reviews?

Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.

Where are the JLL offices?

The 14 JLL offices, by town:

  • Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
  • Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
  • Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
  • Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
  • City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
  • Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
  • Greenwich: 22 College Approach, London, SE10 9HY
  • JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
  • Kensington: 387 Kensington High Street, London, W14 8QA
  • Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
  • Manchester: 1 Oxford St, Manchester, M1 4PB
  • Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
  • Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
  • Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?

5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."

What do buyers say about JLL?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."

What do landlords say about JLL?

34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."

What do tenants say about JLL?

30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."

Has JLL won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.

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