Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,848 reviews on Google only. Show every review
5/5
GoogleProfessional service, Adam Garson was amazing. He instantly replied to all my messages and promptly arranged the viewings. After securing the contract, Adam and his colleague Indra were very helpful and always stayed in touch.
Dear Anhia, Thank you for leaving this wonderful review! … More
5/5
GoogleGemma is definitely one of the most helpful and professional people who will be able to help you with all your queries.
Dear Anastassia, Thank you for your 5 star rating. … More
5/5
GoogleI’ve got to thank Gemma for her hard work throughout the whole process with the flat. She helped me with any questions that I had and was quick in her responses too, the best agent I’ve had while living in London. Highly professional and efficient service.
Dear Kati, Thank you for this excellent review. … More
5/5
GoogleRating only, no written review.
Dear Paula, Thank you for your 5 star rating! … More
5/5
GoogleLucky to have Adam and Indra from JLL Canary Wharf Team for finding me an apartment which is pets-allowed. Will look forward to moving in soon with my pets :) Super thanks !
Thank you for your 5 star review Angela! Great to hear that you and your pets have found new home thanks to Adam and … More
5/5
Googlevery helpful team.
Hi there, Thank you very much for your 5 star review!
5/5
GoogleJLL were highly professional and very helpful with any matters regarding our tenancy. Jennifer Dawson and Gemma Rogers in particular responded to any queries we had extremely quickly and politely. I would highly recommend any one looking to rent in London to rent a property under JLL. From Yasmin and James.
Dear Yasmin and James, We're are very grateful for your review! … More
5/5
GoogleRating only, no written review.
Dear Andrew, Thank you for your 5 star rating!
5/5
GoogleAdam was absolutely great!
Dear Valentin, thank you for your 5 star review!
5/5
GoogleGreat experience, thanks for Jennifer and Ieva , they are very nice and trustworthy.
Hi there, Thank you for your 5 star review, it means a lot to us! … More
5/5
GoogleI was served by Ayesha, Ieva and Olga. They provided me good communication on the progress. I would recommend their service.
Dear Matthew, We're very grateful for your 5 star review! … More
5/5
GoogleEverything is smooth and quick. I found a tenant in less than a week! Thank you Jennifer and Leva for their help!
Dear Fung, Thank you for taking the time to leave this review. … More
5/5
GoogleWhen I called to find a house, she responded very kindly. She constantly helped me find a good home. thank you so much. you are so great.
Hi there, Thank you for this review, glad to hear that JLL has helped to find the house, … More
5/5
GoogleJennifer and Leva have been fantastic in quickly and efficiently helping me to move to the Wardian, Canary Wharf. A big thank you from me to both of you! :) Sanjay
Hi there, Thank you very much for your 5 star review! … More
5/5
GoogleMany thanks to Ayesha Ahmed she was really helpful, friendly and fast with responding along the way which made my moving in experience much easier I really appreciate her professionalism!! And I'm pleased with the apartment.
Dear Fatimah, Thank you for your 5 star review. … More
5/5
GoogleWe were lucky we got like reality agent Jennifer Dawson. She was so professional and always try to find the best for us. Also property which we have seen with her was really nice
Dear Hana, Thank you for sharing your experience with us. … More
1/5
GoogleI’m a landlord using JLL. I appear to have had numerous double bills and over bills. Probably out of pocket to the tune of a 4 figure number now. Getting fobbed off and passed around but no one actually taking ownership and helping fix. Even got charged for late fees on a utility bill that JLL are supposed to be managing (their mistake, I pay). I wouldnt recommend at all.
Dear Chris, After looking in to this case we can see that Suth Lucian Canbert has sent a formal response to your complaint and is looking after this matter. If you have any questions or comments in the meantime please do not hesitate to get in touch on Suth.luciancanbert@eu.jll.com. Thank you, JLL
1/5
GoogleI strongly do not recommend JLL. We rented our property and as it stands, we would not be resigning with this agency and definitely not recommending it to any other landlords. There is a mess in our finances, people handing it can’t fix it for weeks (it happens a lot). There is a very poor communication with the managing agent (emails hoo unanswered for days). There is no complaints procedure. We have asked several times to see all the bills (no luck), we have to pay bills for late payments, (that should have been sorted on time by the agency), bills are being paid twice. As to the response below, pls ask your agent Keely.
Hi there, Thank you for your feedback, we are disappointed to hear you have been unhappy with the service you have received. I am unable to locate you on our database, so If you could provide us with more information at Suth.luciancanbert@eu.jll.com. Many thanks, Suth Lucian Canbert Property Management Team Leader
5/5
GoogleI had the pleasure of dealing with George and he was both exceptionally helpful and responsive.
Dear Pouyan, Thank you for your 5 star review. … More
5/5
GoogleGeorge Reeves and JLL did a fantastic job helping me find a new home and exactly what I was looking for. I highly recommend their services!
Dear Logan, Thank you very much for this excellent review! … More
5/5
GoogleExcellent experience with JLL especially George Reeves who helped us even during his time off to finalise the deal and secure the apartment we had been vying for! I highly recommend JLL and particularly George for such efficient and friendly service!
Dear Sadia, We can't thank you enough for this excellent review! … More
5/5
GoogleI had a great experience working with JLL. I've worked with George Reeves and everything got done very fast without me doing much at all. I had a couple experiences with agencies before and none was as good as JLL and George. Thanks a lot.
Dear Burak, We'd like to thank you for taking the time to leave this review! … More
5/5
GoogleExtremely good and efficient service from George Reeves. We came across multiple agents and agencies during our search and the majority of them were useless. If you are looking to rent in Kensington - I would highly recommend getting in touch with George. Professional, efficient and knowledgeable.
Dear Nikolai, Thank you for your 5 start review, this means a lot to us! … More
5/5
GoogleI had the pleasure to briefly work with George Reeves. He was very helpful, friendly and patient throughout the renting process. He took the time to get back to any of my inquiries promptly and professionally. Good service!! Thanks George!
Dear Haneen, Thank you for sharing your experience with us. … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
