Trusted Agent profile Β· Greater London, London and West Yorkshire

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JLL estate agents in London, Blackheath, Chelsea and 4 more

4.6

β˜…β˜…β˜…β˜…β˜… Excellent

5,399 reviews across 14 offices and 3 platforms

residential.jll.co.uk

JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

4,868

Reviews on Google

All 14 offices

Facebook logo

4.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

414

Reviews on Trustpilot

All 14 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

JLL's 14 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,848 reviews on Google only. Show every review

5/5

Google

I would like to thank Mann Sales and Lettings Agents Canterbury for helping me find a suitable apartment to rent whilst studying for my last year of University. I would like to thank Danny especially for going above and beyond to ensure all my needs for the property were fulfilled. Furthermore, Danny is polite, friendly and goes the extra mile for his clients. He's very reliable and ensures that you are satisfied.

Tamera Β· 5 June 2022 Β· JLL Nine Elms

Agent replied Β· 5 June 2026

Many thanks for your outstanding 5* review and kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Mann Sales and Letting in Canterbury provided an exceptional service compared with other letting agents. Danny was more than happy to help from the start till I got settled in. He is very friendly, kind and treats everyone with respect. Lauren and Paul were also very supportive to find my family and I a wondeful house. Many thanks to this lovely team.

Oluwatimilehin Β· 5 June 2022 Β· JLL Nine Elms

Agent replied Β· 5 June 2026

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

We recently purchased our new home through Mann. We were incredibly impressed with the service, professionalism, responsiveness and ownership of the transaction provided by Felicity and also her colleagues if she was unavailable for any reason. Could not fault them. Went above and beyond what you would expect from them and my only regret is that we didn't use them to sell our house as this process was already underway elsewhere.

Hayley Β· 5 June 2022 Β· JLL Nine Elms

Agent replied Β· 5 June 2026

Many thanks for your excellent comments and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Very pleased with the efficient and professional service we have just had in letting out our property in Canterbury, after being left without students for the first time. The Mann and Co team came up with plan which meant that within a few weeks we not only now have tenants but a guaranteed monthly income. Thank you Lauren, Paul and Danny - five-star service with a smile.

Crispin Β· 5 June 2022 Β· JLL Nine Elms

Agent replied Β· 5 June 2026

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I want to thank Mann Sales and Lettings Agents Canterbury, and especially Lauren, for helping me rent my first apartment. It has been a pleasant experience, from doing a face to face viewing, to learning more about the apartment, passing all the requirements and moving in. Everyone at the agency is friendly, communicative and always ready to answer any questions that you may have. Throughout the process, my emails were very quickly responded to and the communication with Lauren and the whole agency was perfect. I recommend Mann Sales and Letting Agents Canterbury from the bottom of my heart!

Mara Β· 5 June 2022 Β· JLL Nine Elms

Agent replied Β· 5 June 2026

Thank you for your amazing 5* review, recommendation and kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

I have been working with Mann for last 2 months to sort out renting a flat on quite short notice and I have been very impressed with my experience. The agent that has been working with and helping me is Danny, who has been nothing but a pleasure to work with, this is my first time renting and on every step he has been quick, precise and informative about the process, which has helped the whole experience be much less daunting and anxiety ridden. I am excited to start renting soon and from my experience can only recommend this company.

Luke Β· 5 June 2022 Β· JLL Nine Elms

Agent replied Β· 5 June 2026

Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Our recent search for a suitable property for myself and my partner was proving a difficult task. We had already been badly let down by another estate agent. We came to Mann estate agents where we were helped by Danny and Paul. We were living in a hotel, having to eat takeaways as we had no kitchen to cook, so time was of the essence. We only had 6 days left in our hotel. Paul and Danny arranged us a viewing on a property that was suitable for our needs and worked really had to ensure all the paperwork was completed before our 6 days were up in the hotel accommodation. This company was nothing but professional and worked so hard to ensure we received our keys for the property within the 6 day time frame. I cannot praise them enough and would recommend this company to everyone. Many thanks for all of your help and hard work. We are extremely happy where we are living and you have a great, professional team. Thank you again. It’s very much appreciated for what you did for us. Kash & Laura

Kash Β· 5 June 2022 Β· JLL Nine Elms

Agent replied Β· 5 June 2026

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

I would highly recommend JLL in Chelsea for their professionalism. I’ve completed the property touring and contract both online before I come to London, which really make things easier. Now I’ve moved into my property for two weeks and everything is good so farπŸ‘Thank you Andrew and the team😊 …

XIAOJING Β· 2 June 2022 Β· JLL Finsbury Park

Agent replied Β· 2 June 2026

Dear Xiaojing, Thank you for sharing your experience with us. Wonderful to hear that you managed to find your new home virtually thanks to Andrew and the team, we do hope you will enjoy your new home! Thank you, JLL

5/5

Google

We worked with Amelia to find a new flat and it was a 10/10 experience. She was responsive and helpful throughout the entire experience. So lovely to work with and we would highly recommend.

Devon Β· 1 June 2022 Β· JLL City of London

Agent replied Β· 1 June 2023

Dear Devon, We can't thank you enough for sharing your experience with us. So glad to hear that Amelia was responsive and helpful throughout the entire experience. We hope you will enjoy your new home and we're certain Amelia will be very grateful for your kind words! Thank you, JLL City Team

5/5

Google

Super happy with JLL and especially the agent who assisted me, Hanan. I'd been searching for a new place on and off for four months and once I got in touch with Hanan, she helped me identify properties that truly met my needs and helped me make the right offer. She called me about the apartment I ended up securing before it went onto the market and helped me make the offer that we knew would be accepted. She was always readily available and very kind. Secured my dream apartment thanks to her, Alessandra and her colleagues - highly recommend JLL!

Geneviève · 1 June 2022 · JLL Finsbury Park

Agent replied Β· 1 June 2023

Dear Geneviève, We can't thank you enough for this wonderful review! Thank you for your kind words about Hanan too, we're very pleased to hear that she helped you to find your dream apartment after searching for such a long time, we hope you will enjoy living there! Thank you, Finsbury Park Team

5/5

Google

A big thank you to Ayesha Ahmed for helping us find the rental property that we were dreaming of. Ayesha was so responsive and helpful from the very start of the search up until the signing of the contract and the handover with the property manager. She made, what could have been a stressful period into a very smooth and straightforward procedure, without any added complications or ambiguities. Once signed we were allocated to a property manager, Olga Nimets who has been fantastic at helping us set up and is constantly available for whatever query or question we might have. I've really enjoyed my experience with JLL so far and want to congratulate the fantastic team πŸ‘

Nadine Β· 1 June 2022 Β· JLL Canary Wharf

Agent replied

Thanks Nadine for sharing your experience with us! We're very pleased you enjoyed our services. We work hard to make sure every client gets bets experience and is looked after well. We'll make sure Ayesha and Olga will receive well deserved feedback. Thank you, JLL Canary Wharf Team

5/5

Google

Gemma was really helpful when it came to the updating our contract for our new housemate. She was very responsive and a great help along the way. Whilst I’ve had a great interaction with Gemma on the tenancy agreement side, the property management side of JLL needs massive improvements when it comes to response times and efficiency in managing house improvements/repairing.

Evie Β· 1 June 2022 Β· JLL Canary Wharf

Agent replied

Dear Evie, Thank you for taking the time to leave this review. Pleased to hear that Gemma did a great job and was very responsive. And we're also sorry to hear you had difficulties with property management department. Please do get in touch with more details on Joana.Ferreira@eu.jll.com and we can look at it further. Many thanks, Joana Ferreira Property Management Team Leader

5/5

Google

The overall renting experience was outstanding. Most importantly, Izzie and Joanna made the whole process stress free when we were looking for an apartment in Central London. I would highly recommend engaging JLL (maybe ask for Izzie and/or Joanna) for your next home search...

Priyank Β· 29 May 2022 Β· JLL Nine Elms

Agent replied

Dear Priyank, Thank you for your 5 start review, it means a lot to us! … More

5/5

Google

Great service with helping us securing the tenancy! Friendly and responsive staff

Timur Β· 29 May 2022 Β· JLL Nine Elms

Agent replied

Dear Timur, Thank you for your 5 start rating. … More

5/5

Google

Gemma was really helpful when it came to the updating our contract for our new housemate. She was very responsive and a great help along the way. …

Evie Β· 29 May 2022 Β· JLL Canary Wharf

Agent replied Β· 23 August 2024

Dear Evie, Thank you for taking the time to leave this review. … More

4/5

Google

Rating only, no written review.

Tian Β· 29 May 2022 Β· JLL Canary Wharf

Agent replied Β· 30 July 2023

Dera Tian, Thank you for your 4 star review!

5/5

Google

Very helpful and compliance team. Big Thanks to Adam, Vaitkiene and Indra. Thank you so much.

Mneera Β· 29 May 2022 Β· JLL Canary Wharf

Agent replied Β· 19 June 2024

Dear Mneera, Thank you for you 5 start review, this means a lot to us! … More

5/5

Google

JLL was very helpful and professional with everything. Big thank you to Joanna for everything

Kristoffer Β· 29 May 2022 Β· JLL Canary Wharf

Agent replied Β· 30 July 2023

Dear Kristoffer, Thank you very much for your 5 start review! … More

5/5

Google

Adam and Indra helped me soo much throughout the entire process of getting my property. The service and communication was excellent!! Thanks for helping me out!!!

Sereyrot Β· 29 May 2022 Β· JLL Canary Wharf

Agent replied Β· 19 June 2024

Dear Sereyrot, We can't thank you enough for this excellent review! … More

5/5

Google

Danny Greenland was representing us for the sale of our flat. He’s extremely helpful and great negotiator! 5 star!

Hao Β· 29 May 2022 Β· JLL Canary Wharf

Agent replied Β· 19 June 2024

Dear Hao, Thank you for taking the time to leave this review. … More

5/5

Google

Professional service. Gemma Rogers was extremely friendly and efficient at her work. Would definitely recommend her.

Yi Β· 29 May 2022 Β· JLL Canary Wharf

Agent replied Β· 30 July 2023

Dear Yi Qiao, Thank you very much for your 5 star review. … More

1/5

Google

JLL told me that my deposit has been released and will be processed in 5 working days but 9 working days have passed and still haven’t received my deposit back. …

Mantas Β· 29 May 2022 Β· JLL Canary Wharf

Agent replied Β· 30 July 2023

Dear Mantas, I’m sorry to have read your comments. We are aware of your matter and action has … More

5/5

Google

Super Thanks to Adam and Indra from JLL Canary Wharf Team. Just move here so basically know nothing. The team are very professional, proactive and fast responsive. Managed to move in so quick and get everything sort so fast.

Tony Β· 29 May 2022 Β· JLL Canary Wharf

Agent replied Β· 30 July 2023

Dear Tony, Thank you for sharing your experience with us! … More

5/5

Google

Adam helped my partner and I to find a flat in a very short time. After taking a look to a couple of them, we moved to a brand new modern flat. They supported us into every single step during the process, even after we moved.

Alberto Β· 29 May 2022 Β· JLL Canary Wharf

Agent replied Β· 19 June 2024

Dear Alberto, Thank you for talking the time out to leave this review. … More

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Awards

The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about JLL

Which JLL office has the most reviews?

Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.

Where are the JLL offices?

The 14 JLL offices, by town:

  • Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
  • Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
  • Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
  • Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
  • City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
  • Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
  • Greenwich: 22 College Approach, London, SE10 9HY
  • JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
  • Kensington: 387 Kensington High Street, London, W14 8QA
  • Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
  • Manchester: 1 Oxford St, Manchester, M1 4PB
  • Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
  • Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
  • Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?

5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."

What do buyers say about JLL?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."

What do landlords say about JLL?

34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."

What do tenants say about JLL?

30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."

Has JLL won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.

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