Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,848 reviews on Google only. Show every review
5/5
GoogleI have just recently rented an apartment through JLL, and am really pleased with the outcome. Eilis from the Greenwich office has been fantastic, very professional, patient in the face of delays, and very quick in the process of booking viewings / providing responses to questions or concerns raised. Would definitely recommend!
Dear Madhu, We're very grateful for your 5 star review! … More
5/5
GoogleFirst time using JLL’s services for renting a flat in London and we are very impressed with the responsiveness and professionalism we were met with. In particular, big thanks to Ayesha at the Canary Wharf branch! She was immensely helpful, walked us through every step of the process, responded to all of our queries (of which there were many), and made sure our move into our new flat went as smooth as possible. Thank you for the great experience!PositiveResponsiveness, Quality, Professionalism, Value
Dear Boyan, Thank you very much for this excellent review. We're delighted to hear that your first experience with JLL was great and Ayesha helped to ensure smooth move in process. Thank you, Canary Wharf Team
5/5
GoogleFinding a property to rent at the moment is hectic and rather stressful. But dealing with Eilis Moloney couldn't of been any better. Any questions, inquiries were dealt with immediately. Our requirements were met no matter the difficulty. Many thanks for all the help!
Dear Michael, We are very grateful for your 5* star review! Also great to hear that Eilis was very helpful during this stressful period and made the whole experience more pleasant, and we do hope you will enjoy your new home! Thank you, JLL
5/5
GoogleFinding a property to rent at the moment is hectic and rather stressful. But dealing with Eilis Moloney couldn't of been any better. Any questions, inquiries were dealt with immediately. Our requirements were met no matter the difficulty. Many thanks for all the help!
Dear Michael, We are very grateful for your 5* star review! Also great to hear that Eilis was very helpful during this stressful period and made the whole experience more pleasant, and we do hope you will enjoy your new home! Thank you, JLL
1/5
Googlepoor service
Dear Tina, I am sorry to hear you have experienced poor service. Could I please ask to get in touch with me on Oliver.Dolan@eu.jll.com or +441612387400 with more details? Thank you, Oliver Dolan, Manchester Office Manager
1/5
GoogleI strongly do not recommend JLL. We rented our property and as it stands, we would not be resigning with this agency and definitely not recommending it to any other landlords. There is a mess in our finances, people handing it can’t fix it for weeks (it happens a lot). There is a very poor communication with the managing agent (emails hoo unanswered for days). There is no complaints procedure. We have asked several times to see all the bills (no luck), we have to pay bills for late payments, (that should have been sorted on time by the agency), bills are being paid twice. As to the response below, pls ask your agent Keely.
Hi there, Thank you for your feedback, we are disappointed to hear you have been unhappy with the service you have received. I am unable to locate you on our database, so If you could provide us with more information at Suth.luciancanbert@eu.jll.com. Many thanks, Suth Lucian Canbert Property Management Team Leader
5/5
GoogleMy experience with JLL was absolutely great. Me and my colleague, took a little risky approach and rented it without even seeing the place in person. Pierre, who was our agent has done a fantastic job, he was very responsive, helped us negotiate the contract and overall was very very helpful. I have just moved in here yesterday, and the flat is great. Definitely recommend :)
Dear Katarzyna, We are incredibly grateful that you took the time out to leave this review. It's wonderful to hear that your experience with JLL was great and that Pierre has done a fantastic job. We'll make sure to share your feedback with him and we do hope you will enjoy your new home! Thank you, JLL Team
5/5
GoogleHad a great experience with Pierre-Yves who was very helpful, available and understanding during the whole process. I would definitively recommend.
Dear Hakim, Thank you for your 5 star review. Thank you for your kind words about Pierre-Yves too, we'll make sure to pass your feedback on to him too and we are glad to hear that he was very helpful throughout the process. Thank you, JLL Knightsbridge Team
5/5
GooglePam at JLL is outstanding. Top class service, pragmatism and responsiveness.
Dear Alex, Thank you very much for your 5 star review, we'll make sure to pass on your kind words to Pam. Thank you, JLL Knightsbridge
5/5
GoogleDealt with Megan from Chelsea office. She’s very professional and polite, made things smooth and efficient for us which led to an offer being quickly accepted. Good service
Dear Giovanni, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better thanks to Megan! We'll make sure she will receive this lovely feedback! Thank you, JLL
5/5
GoogleI recently completed a property purchase with the help of Marco Cardin who was an excellent guide through the entire process. He always got things sorted promptly, he gave me a great recommendation for a solicitor and I felt well cared for on a personal level as well. He even went the extra mile to sort out debt on the heating meter with the seller after the purchase had completed. I can strongly recommend Marco to anyone wanting to buy or sell a property in Stratford!
Dear Andreas, Thank you for the 5* Google Review and for taking the time to share your feedback. It makes it all the more worthwhile to the team when their service has been acknowledged and it is fantastic to hear that Marco has demonstrated his knowledge, professionalism and was very helpful during the purchase process. We hope you will enjoy your new home and we will make sure to pass these comments on to him. Thank you, JLL Stratford Team
5/5
GoogleI really had a good experience doing buisness with Mann letting . Lauren was completely helpful and kept me updated throughout the process and Danny was such a nice person to speak too . Very good experience
Thanks for the wonderful 5* review and comments! Best wishes, Lucy, Customer Relations.
4/5
GoogleBeth and the team were professional from start to finish of the process to sell my house. Abbie and Joe were courteous to me and the viewers at all times and I valued their honesty and enthusiasm. Thanks to you all.
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have recently moved out of a flat and found the staff at Mann Countrywide to be very helpful. Danny was especially helpful as he offered his professional advice when asked and promptly returned any of my missed calls :)
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleOur experience as first time buyers through Mann was exceptional. The team were great, explaining every step along the way and regularly providing us with updates. A special mention to Joe for ensuring everything progressed smoothly from beginning to end.
Thank you for your brilliant 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleUnfortunately had to change my review! We rented a flat September 2019-August 2020 in Canterbury. Everything was smooth and Joe from Mann was very helpful getting us a flat, however we were only told by Mann that the flat had a slight mould problem after we had signed and moved in. Little did we know, the flat and all flats above and opposite had SEVERE mould problems. I developed asthma and an eye issue throughout that year and my lungs still aren't the same now. I told Mann about this problem and they said "don't worry you won't be blamed for mould" after I told them I couldn't breathe. No support from them at all when I told them the landlords wouldn't help the mould problem. Very disappointed with Mann. (Flat was in Bingley Court and I've heard most flats on the river side have mould issues now).
Thank you for your fantastic 5* review! I will pass your kind comments onward to our local dedicated team. Best wishes, Lucy
5/5
GoogleFound a buyer for my house quickly, acheived a good price, better than I had anticipated. Felicity, Beth and Abbie very helpful and friendly. I would not hesitate to recommend them to others.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
4/5
GoogleI dealt virtually solely vwith Felicity Baker during my purchase who was brilliant . Without her the transaction would have taken much longer ,in fact I probably would have pulled out due to the sellers using countrywide conveyancing who are absolutely terrifible. I would advise anyone thinking of using countrywide or getting involved in a chain involving them to read their review's first . If Mann didn't recommend them I would have given them 5:stars based on my experience dealing with Felicity .My solicitor even sang her praises .
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
1/5
GoogleUnfortunately, my husband and I had a very bad experience with this agency when we were looking to rent an apartment in Canterbury just recently. We had to deal with it several times, and for some reason the only agent to pick up the phone and reply to our enquiries was Danny, who is responsible for our bad experience with the company. Among his many achievements are as follows: - ignoring our preferences and trying to show some properties we weren't really interested in; - not letting us know that some viewings had been cancelled; Once we called him in the morning to confirm the viewings only to hear that none of the three of them that were supposed to take place on that day would actually take place. It should be noted that we had told him we were staying in London and had to drive to Canterbury for viewings. - moving the viewings to a different day a few hours before that; - making mistakes with the time of viewings; - simply not calling back about a property we were interested in, which resulted in us not even looking at it. I understand that the property market in Canterbury this year is incredibly complicated, and agents have a lot of work to do, but I really don't think that clients should be the ones to suffer. We ended up working with a different estate agency that turned out to be incomparably more professional and respectful towards their clients. I hope we will never have to work with Mann in the future and I would not recommend it to anyone.
Hi Maria, Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
5/5
GoogleExceptional service and communication given throughout me buying a property. They were always on hand to deal with queries in a polite, professional and friendly manor. Felicity, Beth & Abbie worked relentlessly to try and speed up the process fo me, chasing all parties concerned, giving quick replies and supporting me where ever they could. A pleasure to deal with and would definitely highly recommend.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWhen we first started looking for a place in Canterbury, as students, we found it a struggle. However, with the help of Dan from the agency we were able to secure a nice flat that suited our needs within a week. His help has been above and beyond throughout this process, I couldn't recommend more.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently moved to Canterbury with very short notice and thus had not been able to find a place to rent before moving. I went into the Mann Canterbury branch on Saturday after being turned away from 4 other estate agencies and was greeted kindly by Danny. He went above and beyond to personally show me properties in my price range that very day and to fast track my application process. I highly recommend this company.
Thank you for your wonderful 5* review of our local team and glowing recommendation. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
5/5
GoogleI give Mann a 5 star all bcz of Mr Danny. He is so professional, very helpful, understanding and most importantly friendly. I was in urgent need to find a 1bedroom flat and he was able to manage everything in a very short period. I highly recommend this agency. Keep up the good work.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThis is the second time that we have used Mann in Canterbury to sell our houses. They are extremely professional and responsive. They followed up with solicitors and our buyers pushing the sale along as quickly as possible. We have no hesitation in recommending them.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
