5/5
GoogleVery thorough and professional. I had all my concerns answered right away.
Agent replied · 24 March 2024
Dear Faiz, Thank you for taking the time and leaving us 5 star review, it means a lot! … More
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE922 reviews · 663 on Google (4.7)80 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,848 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
Agent replied · 26 August 2023
Hi Adam, We are very grateful for your 5 star rating! … More
1/5
GoogleRating only, no written review.
Agent replied · 26 August 2023
Hi there, We're sorry to read you comments here. … More
1/5
GoogleRating only, no written review.
Agent replied · 26 August 2023
Dear Jennifer, We're sorry to read you comments here. … More
5/5
GoogleOver and above service from Ahmed in resolving what should have been a simple issue but turned complicated
Agent replied · 12 April 2023
Dear Jannie, Thank you very much for your 5 star review, happy to hear that Ahmed was helpful when resolving issues you had! Many thanks, JLL
5/5
GoogleVery good experience with Michael and Eduard at JLL. Very good service, communication and information given on various topics all along the process. Would recommend.
Agent replied · 12 April 2023
Dear Benoit, Thank you for sharing your experience with us. … More
5/5
GoogleThe management of our apartment , by Alam , has been first class . Responsive , helpful and a 'can-do ' approach .Thanks
Agent replied · 12 April 2023
Dear Michael, Thank you for taking the time to leave such a great review, your comments are … More
5/5
GoogleMichael and Ed provided an excellent service and were very helpful in marketing our flat (successfully)! Highly recommended.
Agent replied · 12 April 2023
Dear Joe-Han, We're very grateful for your 5 star review! … More
5/5
GoogleKeely (property manager) has been really helpful and efficient when helping me with a maintenance issue, both in liaising with the landlord and contractors.
Agent replied · 12 April 2023
Dear Natalia, Thank you very much for your 5 start review! … More
5/5
GoogleAn excellent sales service. Supportive and responsive throughout from initial instruction right through until completion. Really went the extra mile!
Agent replied · 12 April 2023
Dear Matthew, We're very grateful for your 5 star review. … More
5/5
GoogleThanks to Eilis, I recently find my new flat through JLL during this peak rental season! That was an easy and reliable process.
Agent replied · 21 June 2024
Dear Jiaxi, Thank you for taking the time to share your experience. … More
5/5
GoogleThe Greenwich office made the renting process absolutely effortless, which is exactly what I had been looking for. I couldn't ask for more or recommend them highly enough. Just perfect. Thank you all!
Agent replied · 12 April 2023
Thanks David for your positive review and for entrusting us to rent your property in the first place. Pleased to see that you would recommend our service and we hope we can work with you again in the future! … More
1/5
GoogleWhile I gave a 5 star review before moving in to the new property i'm now forced to revert back everything I said. The place where we moved in has been a nightmare, the additional clauses in the contract have not been respected, carpets are filthy, damp on the bathroom walls, heating not working and the list goes on and on. While they said they have been working on this, I full week has passed and nothing has been fixed. Some emails are even ignored and for others we receive replies after days.
Agent replied · 12 April 2023
Dear Gloria, I’m sorry to have read your comments here and I would like to look in to this matter and help you resolve it. Could you please get in touch with me on Suth.luciancanbert@eu.jll.com with more details? Thank you, Suth Lucian Canbert Property Management Team Leader
5/5
GoogleRented a property with JLL as the property managers. Our contact, Keely Wesley, was wonderful and the communication was timely, clear and professional which made our lives easier. Thank you.
Agent replied · 12 April 2023
Dear Karthik, Thank you for your review. Our teams work really hard to make sure they offer a … More
5/5
GoogleWe have been working with Ahmed ShahidAziz for over a year and he has always been accessible, quick and competent. He is helpful and polite and we are pleased to have him as our Property Manager.
Agent replied · 12 April 2023
Dear Susan, We are very grateful for your 5 star review! … More
5/5
GoogleDovile continues to be a great help in settling myself and my partner into a beautiful property. Her dedication to deliver is excellent and I feel lucky to have her on our team! Thank you, sincerely
Agent replied · 12 April 2023
Dear Harriet, Thank you for taking the time to share your experience with us! … More
5/5
GoogleWe recently closed an apartment lease at Greenwich through JLL. Eilis guided us through the entire process from initial discussion to closing of deal. She was very thorough, professional and helped us move through the paperwork in a diligent and efficient manner.
Agent replied
Dear Vighanesh, Thank you for your kind words and for leaving a 5* review. We are so pleased … More
5/5
GoogleProfessional and responsive, I've been happy with their service since being with JLL. I initially dealt with Isobel and then Keely once I moved in and they have both been really helpful in setting me up and getting things sorted for my new place, much appreciated!
Agent replied
Dear Matt, Thank you for sharing your experience with us. … More
5/5
GoogleVery positive experience renting an apartment with Eilis at JLL. Everything went very smoothly, from viewing the apartment we have now rented, through the offer process, to any questions we had, Eilis was always very helpful, responsive and professional throughout. Many thanks!
Agent replied
Dear Max, Thank you for taking the time to leave us a 5 star review. Your opinion is … More
5/5
GoogleIsobel and Bruna were extremely helpful and responsive in assisting us with securing a tenancy. Nothing was too much of an ask and the process was made very simple for us. Highly recommend!
Agent replied
Dear Olivia, It's great to hear that you have had a brilliant experience with Isobel and … More
5/5
GoogleAfter more than 10 years as client as tenant, renting and selling, I can only recommend JLL in Greenwich. Michael from the sales team is the best agent you could ever hope for!
Agent replied
Dear Cecile, Thank you for taking the time to leave this review! … More
5/5
GoogleVery good experience with this JLL branch since the viewing of the flat we are renting. Our property manager Keely Wesley is very responsive and competent: so far, everytime we notified an issue with the flat she replied promptly and arranged for a solution within a short timeframe. We are really happy with her work!
Agent replied · 21 June 2024
Dear Giulia, Thank you for your 5 star review! … More
5/5
GoogleGreat experience in renting with JLL. Super professional and fair team. Our property manager Keely Wesley always very helpful. I will definitely use the JLL again if I need to. Before I rented with another company and it was a nightmare.
Agent replied
Dear Viviane, We are delighted to hear you received a great 5 star service and that Keely was … More
5/5
GoogleWe have recently rented a flat through JLL and everyone been amazing, professional and lovely. I absolutely would recommend them to any of my friends. Isobel and Helena from the office were very helpful and were answering all of our queries and made everything easier for us.
Agent replied
Dear Musa, Thank you for your 5 star rating, it means a lot to us! … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
