5/5
GoogleStaff was very responsive and professional. The agency made the tenancy process very smooth and acted quickly when an issue was encountered.
Agent replied · 21 June 2024
Dear Valerie, Thank you for your 5 star review. … More
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE922 reviews · 663 on Google (4.7)80 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,848 reviews on Google only. Show every review
Google5/5
GoogleThe JLL team are incredibly friendly and knowledgable. They know the local area and market inside out. Always willing to help and find the best way forward for landlords/tenants. Thank you.
Agent replied · 7 April 2023
Dear Arya, Thank you for your 5 star rating. Pleased to hear that Finsbury Park team was friendly and demonstrated great local area and market knowledge, we'll make sure to share this with the team too! Thank you, JLL
5/5
GoogleWorked with Hanan Qassem Excellent service and communication, went the extra mile to make sure everything was sorted. Her personal touch made ly life much easier. Would highly recommend.
Agent replied · 7 April 2023
Dear Yasmin, Thank you for sharing your experience with us. … More
5/5
GoogleHanan & Rosie who helped me with my relocation were very helpful from the get go. I am now entering my 5th term as a tenant with JLL. They are high professional and recommended.
Agent replied · 7 April 2023
Dear Ergun, Thank you, your 5 star review means a lot to us! … More
4/5
GoogleGreat experience with JLL compared to other agents in London. Hanan In particular was great , went out of her way and even sorted an issue for us over the weekend.
Agent replied · 7 April 2023
Dear Andrew, Thank you for leaving a lovely 5 star review regarding Hanan. Pleased to hear … More
5/5
GoogleGenerally, my experience with Rosie has been wonderful. She has been helpful in getting our house sold, even though we had really picky buyers. Really grateful for her professionalism and patience through it all. :)
Agent replied · 7 April 2023
Hi there, We can't thank you enough for your 5 start review! … More
5/5
GoogleWe have just completed the sale of our property, and are very pleased with the way Rosie Williams of JLL handled the process and negotiations. She was very responsive, assisted us with some of the more tricky forms and was always patient and helpful. Very easy to communicate with too. Thank you, Rosie!
Agent replied · 7 April 2023
Hi Paula, We're very grateful for sharing your experience! … More
5/5
GoogleSuper happy with JLL and highly recommend it and especially the agent who assisted us, Hanan. We have made the offer that we knew would be accepted. She was always helpful to our inquiries. Secured our dream apartment, while we were searching for two months non stop.
Agent replied · 7 April 2023
Dear Mata, Thank you for your kind review! … More
5/5
GoogleThe service we received was second to none, Hanan was extremely responsive and answered all our queries. The move was made seamless. Would highly recommend JLL and Hanan.
Agent replied
Dear Yusuf, Thank you very much for sharing your experience with us. … More
5/5
GoogleI’m super pleased with the excellent service provided by Hanan and the team at JLL Lettings. Hanan ensured I was updated every step of the way with the kindest support and impressively quick turn around. Thank you so much for making this a great experience, the service was FANTASTIC!
Agent replied
Dear Jennifer, Thank you for this excellent review. … More
5/5
GoogleFantastic experience renting with JLL. Comms was great from start to finish, and they handled all my queries swiftly. Huge thanks to Dovile, Helena and Keely for their amazing service.
Agent replied · 21 June 2024
Dear Siva, Thank you for your 5 star review. … More
5/5
GoogleOur agent Eilis was attentive, quick to respond and made the renting process very easy for us.
Agent replied · 12 April 2023
Dear Joe, Thank you for taking the time to leave this review, wonderful to hear that Eilis … More
5/5
GoogleI recently completed a purchase through Michael Chu at JLL. He's always been attentive, professional and responded all of my queries imminently. I couldn't be more happier with the service and help he provided throughout the whole process. Thanks again Michael!
Agent replied
Dear Yilin, Thank you for this excellent review. … More
5/5
GoogleMichael sold our property within 24 hours through his list contacts that were already looking to buy in the area! The process was amazingly quick and faultless through to exchange. I can’t recommend Michael or JLL enough.
Agent replied · 21 June 2024
Hi there, Thank you for your 5 star review! … More
5/5
GoogleWe recently moved out of our house we rented that was managed by JLL. A big shout out for our property manager Joana. Joana is extremely responsive, professional and empathetic. Really wish more people we deal with day to day were like Joana, life would be so much better. Thank you Joana.
Agent replied · 21 June 2024
Dear Nick, Thank you for sharing your experience with us. … More
5/5
GoogleJLL Core Property Manager Joana Ferreira provides professional service and mangement. Joana keeps good contact with us to make sure our property is well managed. Her prompt responses to any questions raised is deeply appreciated.
Agent replied
Hi there, Thank you very much for sharing your experience with us. … More
5/5
GoogleI am very happy to have dealt with JLL and I would buy from them again. They helped me a lot during the whole purchasing process and they would answer all your questions immediately. I cannot recommend them enough.
Agent replied
Dear Lorin, Thank you for your feedback. … More
5/5
GoogleWe had a brilliant experience with JLLGreenwich especially with Michael Chu who worked with us throughout the process. We couldn't have hoped for a better agent - he really went above and beyond. The whole team at JLL were excellent and we worked through all the challenges of buying a property feeling very supported.
Agent replied
Dear James, Thank you for taking the time to leave this review. … More
5/5
GoogleA big thank you to Eduard of JLL Greenwich for the only thorough market price evaluation of my flat ( I went to 3 local agents). He saved me time and money and I would recommend him to any potential seller.
Agent replied
Dear Wendy, Thank you for your feedback. … More
5/5
GoogleEd has been amazing during my transaction period. Albeit this was a transaction where time was of the essence (due to Stamp Duty holiday) he made sure that everything is done right and on time. Very responsive and happy to accomodate and support any request from my side. Thank you !
Agent replied
Dear Alex, Thank you for sharing your feedback with us! … More
5/5
GoogleIsobel was absolutely fantastic in helping to get us our flat - super helpful, responsive and professional. Would recommend Isobel and JLL to anyone!
Agent replied
Hi there, Thank you for your review, this means a lot to us! … More
5/5
GoogleEd has been beyond helpful - I honestly couldn’t have done this process without him! He was very proactive and kept me updated throughout the whole process. I couldn’t sing his praises enough! Thank you Ed!
Agent replied
Dear Sohail, We are so grateful for your 5-star review. … More
5/5
GoogleMy partner and I have recently moved into a new place thanks to Dovile and Brunas wonderful help! Dovile listened to our criteria and suggested the property we have now moved in to. I don't think we would have found this place without her. Thanks again!
5/5
GoogleFinding a property to rent at the moment is hectic and rather stressful. But dealing with Eilis Moloney couldn't of been any better. Any questions, inquiries were dealt with immediately. Our requirements were met no matter the difficulty. Many thanks for all the help!
Agent replied · 22 June 2026
Dear Michael, We are very grateful for your 5* star review! … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
