Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Showing 4,848 reviews on Google only. Show every review
1/5
GoogleCannot contact them by phone because no answer and they do not get back to you in regards to viewings.. Poor service
Hi Colin, I am sorry to hear this. Please could you email me at chloe.churchill@michaelpoole.co.uk and I'll look into this further with management.
1/5
GooglePoor
Hi Steven, I am sorry to hear that your experience was not up to standard. Could you please send an email to customerservices@michaelpoole.co.uk and we can look into this further with management.
5/5
GoogleI have just completed my purchase/sale and dealt with Tracy Bennett at Coulby Newham office. She is amazing, has been in regular contact and has steered us through a tricky 7 months. I wish the Estate Agent in chain below were as thorough and diligent. Cant recommend enough. Amazing service from Tracy and the CN team.
Thank you so much, Helen. This was so lovely to read!
1/5
GooglePoor
Hi Steven, I am sorry to hear that your experience was not up to standard. Could you please send an email to customerservices@michaelpoole.co.uk and we can look into this further with management.
1/5
GoogleCannot contact them by phone because no answer and they do not get back to you in regards to viewings.. Poor service
Hi Colin, I am sorry to hear this. Please could you email me at chloe.churchill@michaelpoole.co.uk and I'll look into this further with management.
5/5
GoogleSuperb service overall. I live in Australia and the whole process couldn't have been better. Well done Roberta and the whole team!
Thank you so much, Lisa. We really appreciate it :)
5/5
GoogleI have just completed my purchase/sale and dealt with Tracy Bennett at Coulby Newham office. She is amazing, has been in regular contact and has steered us through a tricky 7 months. I wish the Estate Agent in chain below were as thorough and diligent. Cant recommend enough. Amazing service from Tracy and the CN team.
Thank you so much, Helen. This was so lovely to read!
1/5
GoogleUPDATE to my below original review: In reply to Neil’s reply, I have text and called with Megan who he put me in contact with yet she doesn’t reply. Neil, I have also texted and called you DIRECTLY and you don’t reply either, it’s beyond frustrating at this point! Over a month of trying to reach someone at JLL to no avail! I am SHOCKED that JLL is still in business to be honest, I am almost certain the previous reviews are fake and I give up with trying to contact your agency any more, DO NOT LIST YOUR PROPERTY HERE!!!! Original review left May 28th: I find it extremely difficult to believe these previous reviews are real reviews after calling for almost week now and leaving three separate messages with their “answering service” over the last 2 days and never hearing back about a property. It is beyond frustrating, especially during the stress of moving to be left in limbo time after time without any care or courtesy call by JLL. So unprofessional, i even tried selecting a different department from the automated menu when I called a few other times to get through to someone but still reached their “answering service” who are very nice but pretty useless as they can’t transfer you to anyone and just say everyone at the office is busy at this time. Well apparently everyone at the office has been busy since I originally called on Monday and it’s now Saturday, well Done on losing a potential Longterm client very quickly!
Hi there, I am sorry to read your comments here! After looking in to our records, I can see that I did get in touch with you on Saturday, but if there's anything else you would like to discuss further, please do not hesitate to get in touch on 07841 199910. Many thanks, Neil Short Head of PCL Lettings
5/5
GoogleAbsolutely highly recommended! Hanan Qassem was incredibly professional. She helped me secure a tenancy under …
Dear Sarah, Thank you for your 5 star review. … More
5/5
GoogleOur new experience with this agency and the staff especially Hanan was fantastic. Hanan was very friendly and super helpful at any time and for any request we …
Dear Alessia, We're very grateful that you shared your experience with us! … More
5/5
GoogleMyself and my partner recently relocated to London from Dublin,. We were helped every step of the way by the amazing Hanan. We can't thank her enough for all the help, support and advice she provided. …
Dear Kevin, Thank you very much for this excellent review! … More
5/5
GoogleJLL Woodberry Down branch had helped me in securing a new flat for myself. It has been an absolute pleasure working with them, a seamless experience and immaculate problem solving. I personally want to thank Hanan and Beatrice who answered …
Dear Baris, Thank you for this excellent review. … More
5/5
GoogleHanan Qassem has been extremely helpful with all the queries I had in regards to the apartments even after I have moved in. End-to-end process has been very smooth and I was really impressed with the level of professionalism demonstrated by …
Dear Natalia, Thank you for this excellent review! … More
5/5
GoogleSuper happy with JLL and especially the agent who assisted me, Hanan. I'd been searching for a new place on and off for four months and once I got in touch with Hanan, she helped me identify properties that truly met my needs and helped me …
Dear Geneviève, We can't thank you enough for this wonderful review! … More
3/5
GoogleSold house quickly, kept informed of progress. However, I was not informed that their fee was exclusive of VAT until much further down the line which is a little underhand and goes against a certain code of conduct;and that was the boss! A learning experience.
5/5
GoogleRating only, no written review.
Diolch / Thank you for taking time to leave us a 5 star review
5/5
GoogleSuperb service overall. I live in Australia and the whole process couldn't have been better. Well done Roberta and the whole team!
Thank you so much, Lisa. We really appreciate it :)
1/5
GoogleCannot contact them by phone because no answer and they do not get back to you in regards to viewings.. Poor service
Hi Colin, I am sorry to hear this. Please could you email me at chloe.churchill@michaelpoole.co.uk and I'll look into this further with management.
1/5
GooglePoor
Hi Steven, I am sorry to hear that your experience was not up to standard. Could you please send an email to customerservices@michaelpoole.co.uk and we can look into this further with management.
5/5
GoogleI have just completed my purchase/sale and dealt with Tracy Bennett at Coulby Newham office. She is amazing, has been in regular contact and has steered us through a tricky 7 months. I wish the Estate Agent in chain below were as thorough and diligent. Cant recommend enough. Amazing service from Tracy and the CN team.
4/5
GoogleI change my star because of the help with Joanna Ludlow, she is so kind and helpful. now everything solved! But I still feel not pleasant with the communication with the property manager, she did not help and avoid any help way. in the letting process everything is fine and I am happy to pay the deposit and first month's rent. And the person who contact me is also kind. But when I moved in everything is different. I am not sure why JLL has a property team but do nothing, if they have one and let us to use it, they need help! I told the property manager I am not expect the last tenant's belongs in the flat, and wish she can contact the last tenant or the landlord to take them away, but she said I have not write this in my tenancy agreement but I signed it in march and the last tenant check out in May, how can I know she will leave her stuff in the flat? this really not make sense. and the last tenant's things even broken and I give up said if you do not wish to dispose it you still can let someone to repair it, she still ignore the it and said I need keep it! And the clean of washing machine is not present which also indicate in the inventory check, but she do not bother to let the cleaner come again to clean the washing machine instead she said I can stay it not nice as it was when I move out?? this attitude made me so annoying! Every single conversation is useless, and she is still my property manager during my stay I am not sure if she can help other problem during my stay. Although I am happy the problems have been solved by other people I still feel the conversation with the property manger is not great!
Dear Xiaoyang, We are sorry to read your comments here and I would like to help you to solve this issue. Could you please get in touch on Joana.Ferreira@eu.jll.com so we can discuss this further? Thank you, Joana Ferreira JLL Property Management Team Leader
5/5
GoogleRating only, no written review.
Dear Andromachos, Thank you for your 5 star rating! … More
5/5
GoogleVictoria has been super helpful and available during our search for a flat to rent. She is very professional. Thank you JLL!
Dear Nicolas, Thank you for taking the time to leave this review! … More
5/5
GoogleI was really happy with Ms. Victoria Milburn, she helped me to make the renting process smoother, and she was really productive and fast in email and phone communications.
Dear Sara, Thank you for your 5 star review. … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
