Trusted Agent profile · Greater London, London and West Yorkshire

Verified

JLL estate agents in London, Blackheath, Chelsea and 4 more

4.6

★★★★★ Excellent

5,399 reviews across 14 offices and 3 platforms

residential.jll.co.uk

JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

4,868

Reviews on Google

All 14 offices

Facebook logo

4.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

414

Reviews on Trustpilot

All 14 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers5 reviews

5.0 / 5 Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...VICTORIA, 23 September 2016Read all 5 from sellers

Buyers7 reviews

5.0 / 5 Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Geoff, 29 March 2020Read all 7 from buyers

Landlords34 reviews

4.9 / 5 JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...David, 8 February 2021Read all 34 from landlords

Tenants30 reviews

4.8 / 5 I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Rania, 15 September 2026Read all 30 from tenants

Our offices

JLL's 14 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,848 reviews on Google only. Show every review

5/5

Google

Huge thank you to the amazing Hanan from JLL Woodberry Down - we couldn’t have asked for a better letting agent to help us. Super professional, very friendly, personable and a great communicator. Nothing was too much for her and no question was silly or small. Couldn’t recommend her or this company enough. Thank you again for making our process so smooth, easy and actually enjoyable! ♥️

Rachel · 5 August 2022 · JLL Finsbury Park

Agent replied

Dear Rachel, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are pleased to hear that our service is as we would expect thanks to Hanan. We'll make sure she will receive this lovely review! Thank you, JLL Finsbury Park

5/5

Google

Adam kemp is our property manager and he always provides a great service, is very efficient and helps straight away with any problems the tenants have. Highly recommend.

Tom · 2 August 2022 · JLL City of London

5/5

Google

I am totally happy with the service I've received so far. Given this is just the start of my tenancy, I may update this score if the need arises. As it stands though, this is a well-deserved 5 stars. Big shout out to Paulina Gluszek :-)

Ebai · 2 August 2022 · JLL City of London

Agent replied · 2 August 2026

Thanks Ebai!

5/5

Google

As a newbie in Leeds, i would like to send my sincerely thanks to the letting team (Especially to Paulina and Tom ^^~). They are very nice, supportive, helpful and responsive for my inquiry. Best wishes to them.

Miu · 2 August 2022 · JLL City of London

Agent replied · 2 August 2026

Thanks for the great review!

5/5

Google

Throughout my dealings with Louis Craggs, who was property Manager for the house I rented, I always found him to be very professional, helpful, polite and he quickly and efficiently responded to any issues I raised - equally important as a tenant, I found him to be very pleasant and friendly.

G4NoChallenge · 2 August 2022 · JLL City of London

Agent replied · 2 August 2026

Thanks for your review

5/5

Google

I would personally like to thank Bobbie Brockbank who has been dealing with the end of tenancy for one of our flats, the whole experience was very professional and I was impressive by the swiftness of responses we were given, sadly something that you rarely see in this climate. Many thanks once again.

Dianne · 2 August 2022 · JLL City of London

Agent replied · 2 August 2026

Thanks Dianne, we're pleased to hear you had such a great experience!

5/5

Google

We have been with manning Stainton for many years now renting our flat. We have had good communication from our property manager Charlotte who has acted promptly and professionally with any issues or maintenance concerns we have had.

Hannah · 2 August 2022 · JLL City of London

Agent replied · 2 August 2026

Thanks Hannah, this is great to hear!

5/5

Google

We have had fantastic support from Adam Kemp in managing our properties - he is always easy to get hold of, super responsive and nothing is too much trouble. Really appreciate all the help he has given us and our tenants.

Leah · 2 August 2022 · JLL City of London

5/5

Google

Louis Craggs has been fantastic since I moved into my new property. I had a few issues which needed to be addressed and he handled the with the upmost professionalism and also very quickly! All issues have now either been resolved or those which have not, I am given frequent updates which gives me peace of mind knowing they are being dealt with. Louis is very approachable and very informative as well. I have full confidence in Louis as my dedicated property manager. Thank you for being so efficient :)

Rebecca · 2 August 2022 · JLL City of London

Agent replied · 2 August 2026

Thanks Rebecca

5/5

Google

We have rented this house for 8/9 years and never had a problem with manning stainton. Since Louis has taken management of our property things have been a lot faster and more efficient. He is very polite and always quick at replying to emails and sorting any problems we have.

Shaun · 2 August 2022 · JLL City of London

Agent replied · 2 August 2026

Thanks Shaun, we're really happy to hear everything has been so smooth for you!

4/5

Google

I’d like to express our thanks to John and Tom for all their help in getting our flat let out. They quickly got tradesmen in to do painting, carpet fitting and some electrical and plumbing repairs, ready for a new tenant. The whole process has been very speedy, Tom in particular has always been good at keeping us informed of the progress with the tenancy.

Susan · 2 August 2022 · JLL City of London

Agent replied · 2 August 2026

Thanks Susan!

5/5

Google

Rating only, no written review.

Andromachos · 30 July 2022 · JLL Stratford

Agent replied · 30 July 2023

Dear Andromachos, Thank you for your 5 star rating! Thank you, JLL

1/5

Google

On Google is says they are open on Saturday but it was close when I went there at 11am.

Ushan · 30 July 2022 · JLL Stratford

Agent replied · 30 July 2023

Dear Ushan, We are sorry to read your comments here. We are open on Saturdays by appointment only, most likely all our agents were out on the viewings that is why you have missed us. Please do not hesitate to get in touch to make appointment for Saturday using this number - 020 3147 1500. Looking forward to hear from you! Thank you, JLL Stratford Team

5/5

Google

very helpful team.

AK · 30 July 2022 · JLL Canary Wharf

Agent replied · 30 July 2023

Hi there, Thank you very much for your 5 star review!

5/5

Google

Exceptional service & fast processes! Especially Adam is a brilliant Agent, executes wishes and requests quick and in high quality. Thanks a lot, R

Demo · 30 July 2022 · JLL Canary Wharf

Agent replied

Hi There, Thank you for your 5 star review! We'll make sure to pass this excellent feedback on to Adam too! Thank you, Canary Wharf Team

1/5

Google

property management ignoring us which is insulting considering the high rent on the property. Unable to sleep due to faulty blinds which is an easy fix but property management are refusing to deal with the issue after 4 months.

R · 30 July 2022 · JLL Canary Wharf

Agent replied · 30 July 2023

Hi there, I am sorry to read your comments here. Could I please ask to get in touch with me on Joana.Ferreira@eu.jll.com with more details? Thank you, Joana Ferreira Property Management Team Leader

5/5

Google

Lucky to have Adam and Indra from JLL Canary Wharf Team for finding me an apartment which is pets-allowed. Will look forward to moving in soon with my pets :) Super thanks !

Angela · 30 July 2022 · JLL Canary Wharf

Agent replied · 30 July 2023

Thank you for your 5 star review Angela! Great to hear that you and your pets have found new home thanks to Adam and Indra, we know how difficult it might be! We hope you'll enjoy your new home! Thank you, JLL Canary Wharf

1/5

Google

Initially OK experience, however, the property management team emailed me saying they would handle my issues but the lady has constantly ignored and refused to help in every situation. The apartment has very large windows and they did not bother to check if the blinds are not working, now I have to spend my own money to fix these as JLL and the rude property management team refuse to handle the situation.

R · 30 July 2022 · JLL Canary Wharf

Agent replied

Dear Rushdi, Thank you for your feedback and we are disappointed to hear you have been unhappy with the service you have received. I would like to have a look in to this issue, could you please get in touch with me on Joana.Ferreira@eu.jll.com with more details? Many thanks, Joana Ferreira Property Management Team Leader

5/5

Google

My experience with JLL was excellent, even during the peak rental season. Although I was abroad at certain stages, the process was seamless and efficient. In particular, my lettings negotiator Hanan Qassem was knowledgeable, responsive and helpful in answering my questions and requests. She helped me from start to end, even checked in after move in if I had any additional questions. The full experience was brilliant and I would highly recommend!

Jane · 29 July 2022 · JLL Finsbury Park

Agent replied

Dear Jane, We're very grateful for your review! Fantastic to hear that Hanan was a great help in finding you apartment and she was knowledgeable, responsive and helpful in answering your questions, we're certain she'll appreciate your kind words too! Thank you, JLL Finsbury Park Team

1/5

Google

Made me wait 30 minutes for a viewing before ringing me to tell me the place had gone. Staff there clearly aren’t talking with each other.

Lydz · 16 July 2022 · JLL Manchester

Agent replied · 12 April 2023

Hi there, I am sorry to read your comments here I and would like to help you to solve the issue. Could I please ask to get in touch with me on Oliver.Dolan@eu.jll.com or +441612387400 with more details? Thank you, Oliver Dolan, Manchester Office Manager

5/5

Google

Really impressive service from Hanan our letting agent. She was super fast at responding to my emails and arranging viewings. Would also like to mention that whilst she kept in touch very frequently during the search, she was never pushy to make us sign for something we weren’t 100% happy with or that was above our budget. We felt very comfortable asking any questions we wanted without feeling like we were committing to anything. Would highly recommend :) thank you!

Mae · 16 July 2022 · JLL Finsbury Park

Agent replied

Dear Mae, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Fantastic to hear that you were impressed by Hanan's service too and that she kept in touch frequently and gave you space to make a decision, we do hope you will make lots of nice memories in your new home! Thank you, JLL Finsbury Park Team

5/5

Google

Really supportive in our purchase of a property on sale through Wilkinson. Always there as a support and happy to help in whatever way they could

Nick · 10 July 2022 · JLL Kensington

Agent replied · 10 July 2026

Glad to have been able to assist and good luck with your new property. If we can ever help, please contact us.

5/5

Google

Rating only, no written review.

Carl · 10 July 2022 · JLL Kensington

Agent replied · 10 July 2026

Thank you.

5/5

Google

Superb service overall. I live in Australia and the whole process couldn't have been better. Well done Roberta and the whole team!

Lisa · 8 July 2022 · JLL/ WA Ellis Knightsbridge

Agent replied · 9 July 2026

Thank you so much, Lisa. We really appreciate it :)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Want JLL to help?

Send JLL a message.

What do you need help with?

JLL will use your details to contact you about this. See our privacy notice.

Questions about JLL

Which JLL office has the most reviews?

Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.

Where are the JLL offices?

The 14 JLL offices, by town:

  • Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
  • Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
  • Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
  • Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
  • City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
  • Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
  • Greenwich: 22 College Approach, London, SE10 9HY
  • JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
  • Kensington: 387 Kensington High Street, London, W14 8QA
  • Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
  • Manchester: 1 Oxford St, Manchester, M1 4PB
  • Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
  • Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
  • Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?

5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."

What do buyers say about JLL?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."

What do landlords say about JLL?

34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."

What do tenants say about JLL?

30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."

Has JLL won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent