5/5
GoogleThe management of our apartment , by Alam , has been first class . Responsive , helpful and a 'can-do ' approach .Thanks
Agent replied
Dear Michael, Thank you for taking the time to leave such a great review, your comments are … More
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE922 reviews · 663 on Google (4.7)80 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Reviews on Google
Showing 4,848 reviews on Google only. Show every review
Google5/5
GoogleAn excellent sales service. Supportive and responsive throughout from initial instruction right through until completion. Really went the extra mile!
Agent replied
Dear Matthew, We're very grateful for your 5 star review. … More
5/5
GoogleRented a property with JLL as the property managers. Our contact, Keely Wesley, was wonderful and the communication was timely, clear and professional which made our lives easier. Thank you.
Agent replied
Dear Karthik, Thank you for your review. Our teams work really hard to make sure they offer a … More
5/5
GoogleVery positive experience renting an apartment with Eilis at JLL. Everything went very smoothly, from viewing the apartment we have now rented, through the offer process, to any questions we had, Eilis was always very helpful, responsive and professional throughout. Many thanks!
Agent replied
Dear Max, Thank you for taking the time to leave us a 5 star review. Your opinion is … More
5/5
GoogleIsobel and Bruna were extremely helpful and responsive in assisting us with securing a tenancy. Nothing was too much of an ask and the process was made very simple for us. Highly recommend!
Agent replied
Dear Olivia, It's great to hear that you have had a brilliant experience with Isobel and … More
5/5
GoogleGreat experience in renting with JLL. Super professional and fair team. Our property manager Keely Wesley always very helpful. I will definitely use the JLL again if I need to. Before I rented with another company and it was a nightmare.
Agent replied
Dear Viviane, We are delighted to hear you received a great 5 star service and that Keely was … More
5/5
GoogleFinding a property to rent at the moment is hectic and rather stressful. But dealing with Eilis Moloney couldn't of been any better. Any questions, inquiries were dealt with immediately. Our requirements were met no matter the difficulty. Many thanks for all the help!
Agent replied · 22 August 2026
Dear Michael, We are very grateful for your 5* star review! … More
5/5
GoogleWe have been working with Ahmed ShahidAziz for over a year and he has always been accessible, quick and competent. He is helpful and polite and we are pleased to have him as our Property Manager.
Agent replied
Dear Susan, We are very grateful for your 5 star review! … More
5/5
GoogleWe recently closed an apartment lease at Greenwich through JLL. Eilis guided us through the entire process from initial discussion to closing of deal. She was very thorough, professional and helped us move through the paperwork in a diligent and efficient manner.
Agent replied
Dear Vighanesh, Thank you for your kind words and for leaving a 5* review. We are so pleased … More
5/5
GooglePositive feedback for Alamgir Khan, Property Manager. Moved out after long tenancy and JLL has been fair and responsive throughout all the period and on managing disputes with landlord.
Agent replied
Dear Jorge, We are really pleased to hear you enjoyed your experience with us and thank you … More
5/5
GoogleRecently purchased a house through JLL. They have been professional and attentive throughout the process. Our estate agent Michael was very helpful and friendly and was always on hand to answer any queries to help move the process along. Overall a very good service.
Agent replied · 25 November 2023
Dear Josh, Thank you for taking the time to leave such a great review, your comments are … More
5/5
GoogleAn excellent experience so far from JLL, renting in London can definitely be stressful but Eilis has been a big help taking the stress out of a first time renting since being a student
Agent replied
Dear Thomas, Thank you for sharing your experience with us, it means a lot! … More
5/5
GoogleMr Ahmed shahid my property manager for Greenwich branch was the best and most polite helpful person ever. His so dedicated to help tenants straight away.no delays at all. He is part of the family. Thanks ahmed for all efforts.
Agent replied
Dear Ahmed, We are very grateful for your 5 star review, it means a lot to us! … More
5/5
GoogleRecently purchased a house through JLL. They have been professional and attentive throughout the process. Our estate agent Michael was very helpful and friendly and was always on hand to answer any queries to help move the process along. Overall a very good service.
Agent replied
Dear Josh, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service from Michael, fantastic to hear that he was attentive throughout the process and we hope you will enjoy your new home! Thank you, JLL
5/5
Googlemyself, as a first time owner in UK, Houseman did a very professional and efficient job for me. I will surely work with them again!!
Agent replied · 7 August 2026
Thank you for the excellent review, it's a pleasure to work with you.
5/5
GoogleRaphael and his team were very helpful throughout the sale of the property. They contacted a professional builder, roofer and electrician when we needed them and also were on hand to meet them when necessary. Excellent rates and very responsive throughout the process. Would definitely recommend Raphael and Emma and the rest of the team.
Agent replied · 7 August 2026
Thank you so much for the review you have been a pleasure to work with.
5/5
GoogleRating only, no written review.
Agent replied · 6 August 2026
Thank you for the lovely review Jamie.
5/5
GoogleGreat help and advice, thanks :)
Agent replied · 6 August 2026
Thank you Emily.
5/5
GoogleReally go the extra mile to help out, found they were more helpful in the sale than my solicitors! Even helped with a few teething troubles afterward. Would completely recommend.
Agent replied · 6 August 2026
Thank you for taking the time to write a lovely review Sophie, we appreciate it.
5/5
GoogleRating only, no written review.
Agent replied · 6 August 2026
Thank you for the kind review Catherine.
5/5
GoogleI have been so impressed with the staff at DDM (Barton Branch) from the moment I first registered my interest in buying a property. I was shown round a few houses, with no pressure and felt totally at ease, especially as I was doing this on my own. Nothing was too much trouble. Even on completion the gentleman kindly dropped off the house keys to me, on his way home from work, as I couldn't get to the office. I would definitely recommend DDM to anybody wishing to purchase a property or sell with them.
Agent replied · 6 August 2026
Thank you for the lovely review Julie, we appreciate it.
1/5
GoogleIf I could give zero stars I would. Absolute nightmare of a company. Unsure how they have been given five star reviews, friends and family perhaps. They are less than economical with the truth. Rude. Difficult. Unprofessional. Aggressive. Shabby. Kate is particularly poor.
Agent replied · 6 August 2026
Thank you for taking the time to write this review Frances, its always disappointing when it looks like we have let clients down. On the average we usually deliver a 5* service (as you can see from our numerous reviews) on this occasion we are sorry we didn't live up to that.
5/5
GoogleWe got very good support when selling my mother's old property. Kate was very helpful and kept us informed at all stages of the process and helped moved things along.
Agent replied · 6 August 2026
Thank you for the kind words and review Richard.
1/5
GoogleAwful company to deal with. Avoid at all costs
Agent replied · 6 August 2026
Thank you for taking the time to write a review Johnny, would you be kind enough to contact us to what it is or what experience you had for you to feel to the need to leave a 1* review?
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
