Trusted Agent profile · Essex and Hertfordshire
Verified
★★★★★
5,161 reviews across 12 offices and 6 platforms
Intercounty has 12 offices, in Bishop's Stortford (two offices), Dunmow, Harlow (two offices), Saffron Walden (two offices), Sawbridgeworth (two offices), Stansted (two offices) and Great Dunmow (Essex and Hertfordshire). Together they have 5,161 reviews on six platforms, rated 4.8 out of 5 overall.
4,354
Reviews on Google
All 12 offices
1
Reviews on Facebook
All 12 offices
1
Reviews on Yell
Business-wide
736
Reviews on Trustpilot
Business-wide
68
Reviews on allAgents
All 12 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Intercounty's 12 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Intercounty, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Intercounty is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Intercounty is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in four years, the group and its branches: 2016, 2015, 2014, 2012. A Lettings Agency of the Year winner every year since 2014.
2015 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 1 Gold Lettings Agency of the Year Awards 2014 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Intercounty and its branches won The Negotiator Awards in one year, most recently 2019.
Negotiator Awards winners in one year, the group and its branches: 2019.
2019 2 Gold The Negotiator Awards 2019 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleEveryone at the intercounty Dunmow branch were super helpful and accommodating when dealing with our move. Big thank you to Eugenio and Abi for all their help and quick responses to our queries.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleLisa has been brilliant booked us in at a moments notice for a viewing and being able to be in the rented place within 2 weeks of viewing is fantastic, highly recommended
Thank you Andy for taking the trouble to review. Glad Lisa looked after you so well. Enjoy your new home!
5/5
GoogleAbigail at intercounty made our move the easiest move I’ve ever done. A very professional, friendly service was given by Abi and indeed the rest of the team. Thank youPositiveResponsiveness, Professionalism
Many thanks for the lovely feedback Debbie, we're glad we were able to help with your home move.
5/5
GoogleAfter a stressful year of searching for a property to rent. I am now looking forward to a lovely future all thanks to Lisa. She has been amazing Thank you
Thank Julie, great to her you've had an amazing experience with Lisa will pass on your thanks. Enjoy your new home.
5/5
GoogleNatasha has been great help in arranging and allowing me to view a property during the pandemic. She has been easy to contact and has always answered any queries that I had.
Dean good to hear the viewing process and your experience with Intercounty has been a good one. Many thanks.
5/5
GoogleAn amazing quick turnaround from completion to finding a tenant thanks to Abi and Lisa. The whole team are so responsive, helpful and friendly in the Dunmow office. Thanks for all your help.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the feedback Laura, much appreciated
5/5
GoogleWould just like to say a massive thank you to Lisa and the team a Dunmow branch, couldn't have asked for a more professional & friendly team ! Lisa has helped to ensure my move was a comfortable as possible , no stress no dramas great service thanks again Lisa 👍👍 …
Thank you Aron for your review. Customer service is paramount to Intercounty and it looks like Lisa ticked all those boxes. Will pass onto Lisa she will be thrilled.
5/5
GoogleLisa was so efficient from our first call to help us find our new home. She made the process so easy! Thanks Lisa for such great service 😊PositiveProfessionalism
Glad your experience with Lisa and Intercounty was a great one, that's what we strive to achieve. Enjoy your new Claire.
5/5
GoogleAbbie and Eugenio were fantastic throughout my recent relocation. Their communication was excellent and they made the whole process smooth and seamless. They are an asset to Intercounty. John and Amy
5/5
GoogleThe team at Intercounty Dunmow been great to deal with from the beginning when we got our valuation all the way to exchange and completion. Thanks to Ben and also Jake Frisby who helped chase everyone to help us get it over the line.
Thank you Joe for your review very much appreciated. Great to hear process from start to finish was a real team effort. Will pass on your thanks to the team.
5/5
GoogleLisa has been extremely helpful making arrangements for us to rent one of their properties. Her and the team where able to answer all our questions and responded quickly. Very good service:)PositiveResponsiveness, Quality, Professionalism, Value
Leighann, delighted to hear experience with Intercounty has been a good one. We do aim to give a 5 star customer service, will pass on your thanks to Lisa. Enjoy your property. Once again thank you for taking your time to write a review
5/5
GoogleManaged to find a 2 bed flat through here and the team were great from start to finish. Eugenio was so helpful and answered all my questions i had in relations to the move. Really professional and i cannot recommend Eugenio and the team enough!
5/5
GoogleCan't thank Jenny and Ben at InterCounty (Great Dunmow) enough for their hard work during the sale of our property. Jenny especially towards the end working closely with all the other agents involved and helping to get the chain exchanged and completed even with the last minute curve balls thrown in by various solicitors involved. Expensive? Some might say, but they delivered exactly what I asked for so I can't complain.
Thank you for the lovely feedback, enjoy your new home
5/5
GoogleExcellent service and no hidden fees would be my general opinion. In detail, I was in a massive rush as I had to move within a set time period and Lisa has been great! She was able to help me find a great place, was there for every question I had and best of all, the whole process took less than a week. Very satisfied, would definitely recommend! Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Thank you George for the kind feedback. Great to hear everything went so smoothly.
5/5
GoogleLisa Southon at Intercounty Dunmow has been extremely helpful, personable and professional. I will happily use them again and can highly recommend them as estate agents, providing a pleasant and efficient service.PositiveResponsiveness, Professionalism
Thanks for the great recommendation Nicola
5/5
GoogleFantastic and professional service, Natasha made the process of taking out a tenancy in one of the advertised properties a very easy and smooth process. She was very friendly and efficient in answering all of our enquiries/questions too. Very happy from start to finish.
Thank you Chris for your positive feedback. It is very good of you to take the trouble to send in the review. Glad everything went so well
5/5
GoogleI cannot fault the team 1 bit. They go above and beyond to provide and Lisa has been a star! My partner and I will soon be moving into out first flat together and it could not have been achievable without intercounty and Lisas help. I would definitely recommend to buyers and those looking to go into tenancy to have a look at intercounty as they will go above and beyond yo make sure all expectations are metPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleLisa was both professional & personable in my dealings with her and always responded too any questions quickly and efficiently. She re-let my flat within days and has made the process straight forward and stress free.
Thank you for your review Chris. Great that Lisa was able to find you a tenant so quickly.
5/5
GoogleNatasha was our agent and she was incredible. Super efficient, helpful, kind and dedicated - a true asset to the Intercounty team. Thank you so much Natasha for making our move so smooth, we are really gratefulPositiveResponsiveness, Quality, Professionalism, Value
Thanks Daisy - that s really good of you to take the time to praise Natasha in this way. Sure she will be made up! Enjoy your new home and thanks again for using Intercounty.
5/5
GoogleI worked as an Estate Agent for 8 years and the way Intercounty treated my purchase was spot on, couldn't fault. Despite slow solicitors, other agents who weren't doing their job Katie handled it all superbly. I wish I'd have sold my property through Intercounty. 5*
Thank you Daniel - that's really great to hear especially from someone who knows the industry so well. Wish you every happiness in your new home.
5/5
GoogleThe team at Intercounty in Great Dunmow were amazing. They went above and beyond for us whilst selling our house. We would definitely recommend them. Thank you Katie, Jake and Jamie!PositiveProfessionalism
Thank you Rebecca - really appreciate the kind review.
5/5
GoogleWe rented a property with Intercounty, with Lisa helping us every step of the way. Despite lockdown it was a really smooth process with Lisa friendly, helpful and professional at every stage. Highly recommended - thank you Lisa!PositiveResponsiveness, Quality, Professionalism
Thank you Rajesh, great to hear your experience with Lisa was by all accounts a very good one even in these challenging times. Good luck in your new home.
5/5
GoogleOur initial contact was with the then manager Ben Gallant and subsequently with Jake Frisby and Katie Beard.after Ben changed offices. All three provided us with an excellent service and their communications with us were second to none all the way through the sale of our home. Having previously engaged a different Dunmow based agent to market our house, with a less than satisfactory experience , we can honestly recommend Great Dunmow Intercounty . They provided a professional, motivated, hard working and caring approach to all matters in relation to our sale. Thank you all for the excellent work during difficult times in a pandemic. Gerry and Maura.PositiveResponsiveness, Professionalism
That's a great review - thank you so much. So pleased it worked out well and glad we were able to help
5/5
GoogleIntercounty Dunmow have been brilliant, Jenny & Ben have been professional and very helpful all the way through our selling process. The whole team at Intercounty Dunmow always have time to help. We was kept upto date regularly and received feedback from all viewings. Intercounty has worked very hard to keep their services and support to a high level through these challenging times. Thank you to Intercounty Dunmow for making the process stress free. Mrs Tracey PastonPositiveResponsiveness, Quality, Professionalism
Thank you for the fantastic feedback Tracey, we really do appreciate it. Enjoy your new home
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bishop Stortford has the most, with 1,611 reviews rated 4.7 out of 5, followed by Bishop's Stortford (21 North Street) with 1,305.
The 12 Intercounty offices, by town:
Yes. In The Trusted Agent 2026 awards, Bishop's Stortford won Platinum and Harlow won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 8 other industry awards since 2012.
