Intercounty Bishop Stortford reviews

★★★★★ 5/5

Google

I had a genuinely great experience working with Helen Mehmet. As everyone knows, selling and buying a house can be a very stressful process, but Helen made it so much easier. She was incredibly helpful and always there for us. Helen is friendly, knowledgeable, and really listens to what you need. She was always willing to go the extra mile to support us throughout the journey. I’d happily recommend her to anyone looking for a supportive and reliable agent when buying or selling with Intercounty. Also, I have to mention sales processor team Doug. This is the second time I have worked with Doug. He always helped us to make sure everything going through smoothly. Great working with Doug. He will be the men if you would like your completion hassle free!

Mei · 18 September 2026

★★★★★ 5/5

Google

A huge thank you to Doug Whybrow and Helen Mehmet at Intercounty for helping us purchase our first home. Doug was brilliant throughout the whole process. As first-time buyers, there was a lot we didn't know, but he always took the time to explain everything clearly and keep us updated. He was easily the best communicator involved in the purchase and was always happy to answer questions or chase things up when needed. His support really helped keep everything moving and made the process much less stressful. I would also like to thank Helen for all her help at the start of our journey. She was friendly, welcoming and very helpful from day one. We had a really positive experience with the team at Intercounty and would happily recommend them to anyone looking to buy a home. Thanks again for all your help in getting us into our first home! 😊

Ed · 11 September 2026

★★★★★ 5/5

Google

I had really good experience with intercounty, Sheli Choudhury was very kind and really helpful because we needed to move to the new housse earlier and we had the keys in the day we wanted to be in the property :), Basically she can treat and make your conditions easier. i would recommend, if u wanna progress with your tenancy. my kind regards, and thank you Intercounty bishop's stortford.☺️ Oumayma.

Oum · 4 October 2026

★★★★★ 5/5

Google

Highly reccomend Charlie Cummins from Intercounty. He really made the difference to our property journey with his professional and very human touch . We used Intercounty via Move plus when selling our home as a part exchange . Can’t fault his communication , crisis ( haha) or solution finding management . Easing the stress in what can be a very stressful process. It’s hard to find good people . The ones that go above and beyond . The ones that make the difference - and so Charlie is defo one to have on your radar should you use Intercounty Bishops Stortford .

Charlotte · 9 June 2026

★★★★★ 5/5

Google

Amazing experience! I’m so happy with my new apartment. After viewing 11 apartments with other agencies, Intercounty found the perfect solution for me. Natasha and Shali were absolutely fantastic, friendly, professional, and incredibly helpful throughout the entire process. As someone new to the UK, I really appreciated how clearly they explained everything and guided me through all the important details. Their dedication, patience, and support made the whole experience smooth and stress-free. I highly recommend Natasha, Shali, and Intercounty Bishop’s storford to anyone looking for a reliable and professional agency. So far, I couldn’t be happier. Thank you so much!

Giuseppe · 9 June 2026

★★★★★ 5/5

Google

Doug Whybrow, the Sales Progressor at Intercounty was an absolute mensch, he really helped get our sale over the finish line. There were a lot of delays and issues caused by the solicitor, but Doug kept on top of everything and kept the lines of communication going between all the different parts of the chain. His sense of humour also really helped during the stressful moments! Thank you Doug!

Sara · 9 August 2026

★★★★★ 5/5

Google

The process of selling my mum's house with Intercounty was seamless and professional. They sold the house in three days by making great professional pictures and drumming up interest before it even hit the market. The price was realistic as well and so were the expectations. Sam Kelly and his sales team were easy to reach and worked flat out. As for the process, I must mention Doug Whybrow who was brilliant. He was basically reachable all the time by phone everytime we had a tiny question. As we used the Intercounty solicitor he helped liaise with that team too. Doug was calm and reassuring and helped explain in laymen's terms how the details worked when they came up. I can't thank him enough for reassuring my elderly mum. I just couldn't ask for a better process. We completed in just three months which feels unreal. Thank you Intercounty team!

Amina · 9 May 2026

★★★★★ 5/5

Google

We have just bought a house through Intercounty, and they were wonderful to work with from start to finish. Doug was fantastic as he helped us progress through our sale. The house buying process is stressful enough as it is, so it was very lovely to have such great estate agents help us through that!

Daisy · 1 October 2026

★★★★★ 5/5

Google

I had a great experience working with Jake. From the start, he was professional, friendly, and very responsive. He kept me informed throughout the entire process and was always happy to answer any questions I had. Jake made everything feel straightforward and stress-free, and his knowledge and attention to detail really stood out. It’s clear that he genuinely cares about helping his clients and making the process as smooth as possible. I’d definitely recommend Jake to anyone looking for a reliable and professional agent.

Rob · 9 April 2026

★★★★★ 5/5

Google

We purchased our first house thru Intercounty. Doug was assigned our sales progressor. Doug was very persistent with all the follow-ups throughout the process and was always very prompt and clear with the communication with regular updates. He was quite instrumental with getting the sales/purchase process closed in the provided timelines for us. It was an absolute please working and interacting with Doug.

Sandeep · 9 August 2026

★★★★★ 5/5

Google

I highly recommend Doug Whybrow at Intercounty for his exceptional professionalism throughout the sale of my property. Finding a buyer is only half the battle, but Doug managed the sales progression flawlessly! He kept the entire chain moving, anticipated issues before they arose, and kept me fully updated every step of the way. He made a stressful process feel completely smooth and manageable. Fantastic service! Thanks a million Doug!

Punita · 9 June 2026

★★★★★ 5/5

Google

My Wife and I recently purchased our first property through Intercounty. The staff were friendly and knowledgeable throughout and helped us cut through the jargon associated with getting on the property ladder. They made the process quick and easy, and special mention to Doug who kept us in the loop all the way through as our sales progression agent. Would highly recommend Doug and the whole team at Intercounty.

Tom · 9 April 2026

★★★★★ 5/5

Google

Five Star Plus Rating: Whole process from listing to completion was faultless. Intercounty Bishops Stortford staff especially Kristy and the sales team were respectful when showing prospective purchasers around. Doug Whybrow the Sales Progressor kept us updated once the property was under offer. We would highly recommend using Intercounty Property Lawyer in conjunction as it was a seamless process. Cannot thank all those that helped with this process enough. Thank you Cheryl and Joanne

Kelvyn · 8 October 2026

★★★★★ 5/5

Google

Intercounty in Bishop's Stortford sold my parents house and have been attentive, understanding, and effective from start to end. I must thank Will Jobber and his team that put the photos and marketing together and took care of the viewings, and also Doug who shepherded the sale through to completion once an offer was accepted and did well keeping us posted with regular updates. All of your efforts are much appreciated. I would be happy to work with you all again, thank you!

Eliot · 9 August 2026

★★★★★ 1/5

Trustpilot

Possibly the worst estate agent in the…

Possibly the worst estate agent in the UK? Very disappointing experience. I viewed a property over two months ago and never heard anything back. Property is still available at the time of writing. Numerous phone calls weren’t returned, emails were ignored, and there was zero follow-up. Instead of simply letting me know the property was no longer available or I don’t qualify or anything to at least keep me up to date. I was left waiting with no communication at all. Unfortunately, it ended up being a complete waste of my time. And my family are still without accommodation. I’m specifically calling out the agent HM For the pitiful service/ lack of it towards me.

HenryDB · 27 November 2025

★★★★★ 5/5

Google

My daughter recently became a landlord because she could not sell her flat. Matt Stapleton at Intercounty was brilliant in every way, helpful, supportive, willing to take the time to explain and investigate queries. He is a credit to himself and Intercounty. Thank you Matt for all your help - it was amazing.

JACKIE · 3 June 2026

★★★★★ 5/5

Google

Matt Stapleton, Care & Maintenance Manager, went above and beyond to get things going, to the point he took it “personal” and managed to fix a time critical repair very important for us. To be honest, it has been like that most of the time when we needed any kind of repairs in the house. With his superb work and dedication, he sorted out many problems, which in any other case, we would still be waiting. He always run the extra mile to get things done. Thank you Matt Amazing job

Federico · 9 June 2026

★★★★★ 1/5

Trustpilot

Deposit withheld for a month with unfair charges and no evidence provided

We had a truly horrible experience with Intercounty’s Home Move team (Nicole and Sheetal) when it came to the return of our deposit. Despite arranging and paying for a professional 5-hour deep clean before moving out, the landlord (via Intercounty) initially tried to deduct £200 for cleaning, £100 for a tiny 1 × 4 cm carpet mark, and £50 for light wall scuffs. The wall scuffs were clearly fair wear and tear as stated in our tenancy agreement, yet they were still listed as a charge until we pushed back. The carpet mark was barely noticeable, but we were told £100, an arbitrary and excessive figure, would be taken. We spent weeks going back and forth, repeatedly asking for an invoice to justify the cleaning charge. Nothing was ever provided, and the deposit was withheld for a full month after we moved out. The way this was handled felt unprofessional, slow, and at times as though invoices were being sought after the fact to justify deductions. Eventually, after constant chasing, the deductions were reduced to just £50 for the carpet. But it should not have taken weeks of stress, emails, and withheld money to reach such a simple and reasonable conclusion. At a time when moving already brings huge financial strain, Intercounty’s Home Move team made the process unnecessarily difficult. Tenants should not have to fight so hard to recover their own money. Our experience with Nicole and Sheetal was deeply frustrating, and I would strongly caution others to think carefully before renting through Intercounty.

Arjun · 4 September 2025

★★★★★ 5/5

Google

This review is to thank all at Intercounty, Bishops Stortford but especially Doug Whybrow. Doug has been dealing with a very long, complexed and exhausting sale on my behalf. His professionalism (communication, re-assurance, honesty and patience) was vital to this sale. Highly recommended

Paul · 9 July 2026

★★★★★ 5/5

Trustpilot

All the team at Intercounty Saffron…

All the team at Intercounty Saffron Walden were incredibly friendly and helpful from the get go. We were listed with two agents and they managed to win the buyers of our property. Nothing was too much for them they were energetic and professional to deal with quickly and politely resolving every enquiry and viewing. Cannot recommend them enough if you are local to the Saffron Walden area or even beyond. Thanks

JONATHAN · 4 August 2026

★★★★★ 5/5

Google

We just completed on our first home purchase, and are delighted! Doug made sure we all made it over the line, with quite a complex chain. Great communication and support throughout. Thank you so much! Freya and James

Freya · 6 August 2026

★★★★★ 5/5

Google

Everyone I have dealt with at Intercounty so far has been really helpful and professional. I want to say special thanks to Katie Mitson for making my recent application for a rental property through them so stress free; she's kept me informed and been so friendly and understanding, and it is very much appreciated.

Kerri · 27 March 2026

★★★★★ 1/5

Trustpilot

Intercounty Dunmow

Absolute terrible experience! Rented a flat with intercounty Dunmow, namely 3 Tudor Close. I met up wit the landlord who seemed really nice. I Was never advised about the noise and smells from the kebab shop downstairs. The noise was extreme and often carried on until the early hours. Some of the staff at intercounty we so un helpful. It is my second dealing with intercounty and both times my experience has been very negative.

Michael · 30 September 2026

★★★★★ 5/5

Google

I could not recommend intercounty enough, they were really friendly through the whole process, and helped us with any queries we had. Our Sales progresses Doug was also a huge help through the process, and made a notoriously stressful part of our lives, super straightforward and calm. 5 stars!

Danny · 24 April 2026